2017 JEEP CHEROKEE Complaints

SEVERAL TIMES WITHIN THE PAST 2 MONTHS, INCLUDING TODAY; WHEN DRIVING MORE THAN 25-35 MILES THERE WILL BE A "SERVICE SHIFTER" NOTIFICATION AND THE ASSOCIATED 'DING' NOISE NOTIFICATION THAT COMES ON. THIS NOTIFICATION BLOCKS ANY ACTION ON THE SCREEN BETWEEN THE SPEEDOMETER AND RPM MONITOR AND ONLY SUCCESSFULLY GOES AWAY WHEN TURNING THE JEEP COMPLETELY OFF. THIS HAPPENS WHILE IN MOTION, PARTICULARLY ON HIGHWAYS, AND SEEMS TO HAPPEN MORE OFTEN IF I HAVE USED OR AM USING CRUISE CONTROL ON THE TRIP. IT ALSO ILLUMINATES ALL OF THE LIGHTS ON THE SHIFTER (PNRD +/-). IT SEEMS THAT THIS COULD POTENTIALLY CAUSE A MORE SERIOUS ISSUE WITH SHIFTING, CAUSE ME TO BECOME STRANDED, OR BECOME DANGEROUS FOR MYSELF AND OTHER DRIVERS.

ON NUMEROUS OCCASIONS WHEN I START MY VEHICLE THE ALL OF THE LIGHTS ON THE SHIFTER LIGHT UP. THE DASH WILL THEN SAY THE MESSAGE "SERVICE SHIFTER NOW". THE ONLY WAY TO CLEAR THE MESSAGE IS TO SHUT MY CAR OFF AND RESTART IT. SOMETIMES 3 OR 4 TIMES IN A ROW. LAST TIME IT HAPPENED I HOOKED UP A TESTER TO SEE IF IT GAVE A CODE. IT GAVE CODE U0164 "LOST COMMUNICATION WITH HVAC CONTROL MODULE". I SHUT IT OFF AND RESTARTED AND THE DASH SAID "NO BUS" AND I HAD NO CONTROL OVER MY FRONT WINDOWS, RADIO, TOUCH SCREEN OR HVAC. MY HEATER WAS ON HIGH AND SO WAS THE FAN. I COULDN'T DO ANYTHING TO CHANGE IT. AFTER I SHUT IT OFF FOR APX. 15 MINUTES OR SO IT CORRECTED ITSELF. SPEEDS VARIED FROM 0 MPH UP TO 60 MPH. SOMETIMES HAD TO DRIVE WITH THE MESSAGE BECAUSE IT WOULDN'T GO AWAY AFTER RESTARTING THE VEHICLE SEVERAL TIMES.

WHILE DRIVING A WARNING LIGHT COMES ON THAT SAYS "SERVICE SHIFTER", THE CAR DOES NOT SEEM TO HAVE PROBLEMS, HOWEVER THE DEALERSHIP IS TELLING ME AFTER INSPECTION IT WILL BE $600 AS THE HARNESS IS BAD. IF I DO NOT REPLACE THE CAR CAN BECOME CONFUSED ON WHAT GEAR IT IS IN AND RANDOMLY SHIFT, MAJOR CONCERN IF YOU ARE TRAVELING 70 MPH ON THE INTERSTATE...

SERVICE SHIFTER WARNING LIGHT COMING ON WHILE DRIVING OR PARKED EVERY OTHER DAY. I HAVE TO PULL OVER AND SHUT MOTOR DOWN AND RESTART AND WILL COME ON AGAIN IN A FEW DAYS..

I BOUGHT THE VEHICLE BRAND NEW FORM THE DEALER (FARRISH CHRYSLER JEEP DODGE RAM AT 9610 FAIRFAX BLVD. VA 22031 AND IT ALWAYS HAVE ISSUES AND STOPS RUNNING, AND I HAVE TO DROP IT OFF TO THEIR SHOP AND IT TAKES FEW DAYS TO DIAGNOSE THE PROBLEM WHICH CAUSE ME SOME PROBLEMS TO STRUGGLE WITH MY WORK SCHEDULE AND MY SON SCHOOL AND OTHER FAMILY SCHEDULES. SO I NEED TO SOLVE THIS PROBLEM AND MAKE SURE THE VEHICLE IS SAFE TO DRIVE AS I AM A SINGLE MOM AND I NEED TO NOT STRUGGLE MUCH WITH A NEW VEHICLE.

WHILE DRIVING, MY CAR SUDDENLY LOST SPEED AND ABILITY TO ACCELERATE. A WARNING POPPED UP "SHIFT TO PARK OR NEUTRAL PRESS BRAKE + SELECT GEAR". AT THE SAME TIME ON THE AUTOMATIC GEAR SHIFT CONSOLE, THE RED LIGHT THAT HIGHLIGHTED I WAS IN DRIVE BEGAN TO BLINK, I LOST ALL ABILITY TO DRIVE MY CAR, AND HAD TO COAST TO THE SIDE OF THE ROAD, PUT IT IN PARK. TURNED THE CAR OFF, TRIED TO RESTART AND THE CAR WOULD SPUTTER, BUT EVENTUALLY CATCH. HAPPENED TWICE - TWO DAYS IN A ROW.

SERVICE SHIFTER WARNING LIGHT CAME ON. DEALER DIAGNOSED A BEZEL KITSHIFT AND WIRING SHIFT NEEDED TO BE REPLACED. PARTS ARE ON A ONE MONTH BACKORDER INDICATING HUGE DEMAND FOR PARTS. SURPRISED IT WAS NOT RECALLED.

THE 'SERVICE SHIFTER' WARNING LIGHT COMES ON AND THE STEERING LOCKS UP. THIS HAS HAPPENED ONCE BEFORE AND THE SHIFTER CONTROL MODULE AND WIRING HARNESS WAS REPLACED. IT HAS BEEN ABOUT 10 MONTHS SINCE THAT SERVICE. CHRYSLER HAS A WARNING NOTED BUT IT'S NOT A RECALL.

WHILE DRIVING THE CAR IN THE HIGHWAY AND WITH 3 KIDS IN THE CAR I HAD THE BRAKE ,ABS, AND CHECK ENGINE LIGHT UP. I WASN'T ABLE TO DRIVE IT AFTERWARDS. I HAD TO TURN OFF VEHICLE AND WAIT A BIT THEN TURN IT ON AGAIN. THIS HAS HAPPENED TO ME SEVERAL TIMES.I HAVE CALLED THE DEALERSHIP AND THEY HAVE NO RECALLS.MY VEHICLE HAS 50,000 MILES AND HAS BEEN DOING THIS SINCE IT HAD 25,000. THD DEALERSHIP HAS ADVISED ME MY WARRANTY IS EXPIRED AND UNABLE TO FIX IT UNLESS I PAY OUT OF POCKET.

DEALER REPLACED SHIFTER ASSSY BUT STILL GETTING FREQUENT 'SERVICE SHIFTER ERROR MESSAGES. DEALER ALSO COMPLETED ANY RECALLS AND NO OUTSTANDING RECALLS ON THIS VEHICLE. STILL GETTING THE ERROR MESSAGE.