2007 JEEP COMMANDER Complaints

THERE IS A RECALL FOR MY JEEP, YET THERE IS NO FIX. I DRIVE MANY MILES EACH DAY, AND I WAS NEVER NOTIFIED THAT THERE WAS A RECALL. WHAT IF MY CAR SHUTS OFF WHILE DRIING ON THE HIGHWAY? WHAT IF I GET IN A WRECK? HOW CAN JEEP ISSUE A RECALL AND TAKE OVER A YEAR, THEN STILL NOT HAVE A FIX? WHAT IF MY JEEP WRECKS AND I OR SOMEONE LOSES THEIR LIFE?

TL* THE CONTACT OWNS A 2007 JEEP COMMANDER 4X4. WHILE PARKED, THE VEHICLE WAS NOT ABLE TO START. IN ADDITION, WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,546. MA 10/22/2015

THIS LOUD CLUNKING NOISE AND VIBRATION ON DOWNSHIFTING HAS BEEN GOING ON FOR A LONG TIME. HAPPENS WHEN THE VEHICLE IS SLOWING DOWN AND THE TRANSMISSION IS DOWNSHIFTING. A PRONOUNCED CLUNK TWO TIMES AS I SLOW DOWN. I HAVE TAKEN THE JEEP TO THE DEALER AND VARIOUS REPAIR FACILITIES AND IT CAN'T BE FIXED. THE JEEP PEOPLE CLAIM THEY CAN'T REPLICATE THE ISSUE. I FEEL THEY ARE STONEWALLING ME. I HAVE SPENT A LOT OF MONEY ON THIS AND IT'S UNNERVING ESPECIALLY WHEN I HAVE OTHER PEOPLE IN THE JEEP. "WHY DON'T YOU GET IT FIXED THEY ASK"

AFTER STARTING VEHICLE AND SHIFTED INTO DRIVE, LOUD CLUNKING NOISE AND GRINDING BEGAN AS THE VEHICLE BEGAN TO MOVE FORWARD. SEVERAL DASHBOARD INDICATOR INCLUDING ABS AND STABILITY CONTROL LIT WITH "SERVICE 4X4 SYSTEM" MESSAGE. TOOK VEHICLE TO CHRYSLER/JEEP DEALERSHIP FOR SERVICE AND TO HAVE RECALLS CORRECTED, INCLUDING MANUFACTURER RECALL N23 (NHTSA RECALL NUMBER: 13V-175) REGARDING 'UNINTENTIONALLY CAUSE THE TRANSFER CASE TO SHIFT INTO THE NEUTRAL POSITION WITHOUT INPUT FROM THE DRIVER.' FIRST AVAILABLE DATE FOR SERVICE WAS 7-15-15. DEALERSHIP SERVICE DEPARTMENT INFORMED ME THAT THE TRANSFER CASE CONTROL MODULE (CHRYSLER PART NO. 56044129AP) WAS CORRUPT/NEEDED TO BE REPLACED AND THAT VEHICLE WAS UNSAFE TO DRIVE. N23 RECALL STILL SHOWS UNDER MY VIN AS INCOMPLETE. PART WAS ORDERED BY PARTS DEPARTMENT AT DEALERSHIP AT TIME OF INITIAL SERVICE. I WAITED APPROX. 4 WEEKS FOR THE CHRYSLER DEALERSHIP TO OBTAIN THE PART. AFTER MULTIPLE PHONE CALLS, I WAS INFORMED THAT THEY RECEIVED A SHIPMENT OF THE PARTS, BUT THAT THERE WERE CUSTOMERS AHEAD OF ME WAITING ON SAME PART. I FILED A FORMAL COMPLAINT WITH CHRYSLER AND WAS GIVEN A CASE NUMBER AND MANAGER. I INQUIRED WITH THE CASE MANAGER AS TO WHY THE PART IS BACKORDERED AND IF THE PART HAS MALFUNCTIONED ON MULTIPLE VEHICLES, THEN WILL THIS BE A SAFETY RECALL ISSUE RELATED TO THE N-23/13V-175 RECALL. AFTER SEVERAL PHONE CONVERSATIONS, CASE MANAGER WAS UNABLE TO PROVIDE ANY USEFUL INFORMATION ABOUT THE BACKORDER, STATING THAT BACKORDER IS DUE TO "THE PART IS NOT READILY AVAILABLE." THE CASE MANAGER ADVISED THAT A RUSH WAS PLACED ON THE PART AND WOULD BE DELIVERED ON 8-27-15. THE PART WAS NOT DELIVERED ON 8-27-15 AFTER CONTACTING THE DEALERSHIP. 3 CALLS TO AND MESSAGES LEFT FOR THE CASE MANGER WITHOUT REPLY. THE DEALERSHIP FINALLY HAS THE PART AS OF 8-31-15 AND SCHEDULED FOR SERVICE. MORE THAN 6 WEEKS AFTER THE INITIAL SERVICE.

NO CRANK, NO START; WINDOWS, ACCESSORIES NOT WORKING AS WELL (I.E., WINDOW OPERATION) W/KEY IN START/ACCESSORY NO REMEDY FOR RECALL OF IGNITION SWITCH. CANNOT DRIVE. NEED QUICK SOLUTION.

TL* THE CONTACT OWNS A 2007 JEEP COMMANDER 4X4. WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING NUMEROUS TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

I AM WRITING TO EXPRESS MY CONCERN REGARDING AN ENGINE PROBLEM WITH MY 2007 JEEP COMMANDER, THAT CAUSES THE ENGINE TO STALL, AND ALL POWER TO SHUT DOWN AND THE ENGINE TO COMPLETELY SHUT OFF. WHILE AT FIRST THIS PROBLEM WAS SIMPLY AN INCONVENIENCE, I SOON LEARNED HOW DANGEROUS THIS PROBLEM ACTUALLY IS. I WAS ON A HIGHWAY AND I WENT TO PASS ANOTHER CAR, MID-PASS MY ENGINE STALLED AND I LOST ALL POWER WITH ANOTHER CAR COMING AT ME HEAD-ON. THANKFULLY THE OTHER CAR WAS ABLE TO STOP AND WE AVOIDED A HEAD-ON COLLISION AT HIGHWAY SPEED, BUT THE OUTCOME COULD HAVE BEEN VERY DIFFERENT. THE STALLING HAS BEEN AN ONGOING ISSUE WITH MY JEEP NOW FOR AT LEAST TWO YEARS, WITH NO RESOLUTION TO THE PROBLEM IN SIGHT. I HAVE FOLLOWED ALL SUGGESTIONS LIKE NOT HAVING A KEY CHAIN AND ONLY USING HE KEY IN MY IGNITION WITH NO CHANGE IN THE FREQUENCY OF THE STALLING. IT SEEMS A BIT RIDICULOUS THAT THERE HAS BEEN NO SOLUTION TO THIS VERY DANGEROUS PROBLEM. A CASE WAS OPENED BY CHRYSLER IN JANUARY REGARDING MY 2007 JEEP COMMANDER STALLING WITHOUT WARNING. THE STALLING CONTINUES TO BE A VERY DANGEROUS AND UNPREDICTABLE PROBLEM FOR ME. IN MY LAST COMMUNICATION I WAS ASSURED THAT MY JEEP WOULD BE FIXED WHEN THE PART BECAME AVAILABLE, I HAVE HEARD NOTHING SINCE JANUARY. NOT ONLY AM I CONCERNED ABOUT THE SAFETY OF MYSELF AND OTHERS WHEN I DRIVE MY CAR, I AM ALSO CONCERNED ABOUT THE ADDITIONAL STRESS THIS FLAW IN MANUFACTURING IS PUTTING ON THE ENGINE OF MY CAR. ITS EXTREMELY FORTUNATE THAT NO ONE HAS BEEN SERIOUSLY INJURED DUE TO THE STALLING PROBLEM TO DATE, BUT I FEAR IT IS JUST A MATTER OF TIME UNTIL SOMEONES CAR STALLS AT THE WRONG MOMENT AND THEY ARE UNABLE TO AVOID TRAGEDY. IM HOPING SOMEONE CAN HELP WE GET RESOLUTION TO THIS DANGEROUS ISSUE AS CHRYSLER HAS DONE NOTHING SO FAR.

ABOUT THREE YEARS AGO, MY 2007 JEEP COMMANDER 4X4, 4.7L, LIMITED, INEXPLICABLY STALLED WHILE I WAS DRIVING ON THE FREEWAY AT ABOUT 60 MILES PER HOUR. SINCE THAT FIRST STALLING EPISODE, THIS HAS OCCURRED AT LEAST 30 MORE TIMES. IT HAPPENS IN THE CITY, THE FREEWAY, DURING ACCELERATION, AND UNDER NORMAL DRIVING CONDITIONS. I HAVE BROUGHT THIS VEHICLE TO THE JEEP DEALER ON NUMEROUS OCCASIONS. EACH TIME, THEY TELL ME THEY CAN'T DUPLICATE THE PROBLEM. FURTHERMORE, THEY TELL ME THAT THIS IS AN ISOLATED PROBLEM THAT THEY HAVEN'T HEARD ABOUT BEFORE. A SIMPLE INTERNET SEARCH SHOWS THAT THIS IS A WIDELY REPORTED PROBLEM AND OWNERS REPORT THE SAME EXPLANATIONS FROM THE DEALERSHIPS.

TL* THE CONTACT OWNS A 2007 JEEP COMMANDER. WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. IN ADDITION, THE TURN SIGNALS MALFUNCTIONED INTERMITTENTLY AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2007 JEEP COMMANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.