2007 JEEP COMMANDER 4X4 Complaints

TL* THE CONTACT OWNS A 2007 JEEP COMMANDER 4X4. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SPUTTERED AND STALLED. THE VEHICLE WAS ABLE TO RESTART AFTER THE FIRST ATTEMPT. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE RELATED TO THE RECALL.

NHTSA RECALL NUMBER: 14V-438 RECALL DATE: SEPTEMBER 3, 2014 MANUFACTURER RECALL NUMBER: P41 "SUMMARY: SOME JEEP COMMANDER AND JEEP GRAND CHEROKEE VEHICLES MAY EXPERIENCE AN UNINTENDED CHANGE IN IGNITION SWITCH POSITION WHILE DRIVING. SAFETY RISK: THIS MAY RESULT IN LOSS OF ENGINE POWER, POWER STEERING, AND BRAKING ASSIST INCREASING THE RISK OF A CRASH AND DISABLING ONE OR MORE OF THE VEHICLES SAFETY FEATURES INCLUDING THE FRONTAL AIRBAGS. REMEDY: CHRYSLER INTENDS TO REPAIR VEHICLES FREE OF CHARGE (PARTS AND LABOR). HOWEVER, THE PART REQUIRED TO PROVIDE A PERMANENT REMEDY FOR THIS CONDITION IS CURRENTLY NOT AVAILABLE. CHRYSLER IS MAKING EVERY EFFORT TO PROVIDE THE PART AS QUICKLY AS POSSIBLE. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE" I HAVE HAD SEVERAL INCIDENTS WHERE ALL ELECTRICAL OTHER THAN THE POWER TRAIN FAILS, INCLUDING AIR-CONDITIONING. IF I JIGGLE MY IGNITION SWITCH EVERYTHING COMES BACK ON. IF THIS RECALL HAS SUCH A HIGH RISK LEVEL OF CRASH, INJURY, AND EVEN DEATH, WHY HASN'T JEEP COME UP WITH A REMEDY. I WORKED IN THE UNITED STATES ARMY COMBAT READINESS/SAFETY CENTER WHICH DEALS WITH ACCIDENT INVESTIGATION AND TRULY UNDERSTAND THE RISK OF INJURY OR EVEN DEATH THAT COMES WITH THIS POTENTIAL MATERIEL FAILURE. IF I WERE THE CEO FOR JEEP OR WORKED IN THEIR SAFETY DIVISION, I WOULD NOT PUT THIS OFF ANY LONGER. IT HAS BEEN OVER A YEAR SINCE THE DISCOVERY OF THIS POTENTIAL MATERIEL FAILURE AND JEEP HAS DONE NOTHING. I RECOMMEND THAT JEEP IS PROACTIVE TO THIS FAILURE RATHER THAN REACTIVE.

THERE IS A RECALL FOR MY JEEP, YET THERE IS NO FIX. I DRIVE MANY MILES EACH DAY, AND I WAS NEVER NOTIFIED THAT THERE WAS A RECALL. WHAT IF MY CAR SHUTS OFF WHILE DRIING ON THE HIGHWAY? WHAT IF I GET IN A WRECK? HOW CAN JEEP ISSUE A RECALL AND TAKE OVER A YEAR, THEN STILL NOT HAVE A FIX? WHAT IF MY JEEP WRECKS AND I OR SOMEONE LOSES THEIR LIFE?

TL* THE CONTACT OWNS A 2007 JEEP COMMANDER 4X4. WHILE PARKED, THE VEHICLE WAS NOT ABLE TO START. IN ADDITION, WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,546. MA 10/22/2015

AFTER STARTING VEHICLE AND SHIFTED INTO DRIVE, LOUD CLUNKING NOISE AND GRINDING BEGAN AS THE VEHICLE BEGAN TO MOVE FORWARD. SEVERAL DASHBOARD INDICATOR INCLUDING ABS AND STABILITY CONTROL LIT WITH "SERVICE 4X4 SYSTEM" MESSAGE. TOOK VEHICLE TO CHRYSLER/JEEP DEALERSHIP FOR SERVICE AND TO HAVE RECALLS CORRECTED, INCLUDING MANUFACTURER RECALL N23 (NHTSA RECALL NUMBER: 13V-175) REGARDING 'UNINTENTIONALLY CAUSE THE TRANSFER CASE TO SHIFT INTO THE NEUTRAL POSITION WITHOUT INPUT FROM THE DRIVER.' FIRST AVAILABLE DATE FOR SERVICE WAS 7-15-15. DEALERSHIP SERVICE DEPARTMENT INFORMED ME THAT THE TRANSFER CASE CONTROL MODULE (CHRYSLER PART NO. 56044129AP) WAS CORRUPT/NEEDED TO BE REPLACED AND THAT VEHICLE WAS UNSAFE TO DRIVE. N23 RECALL STILL SHOWS UNDER MY VIN AS INCOMPLETE. PART WAS ORDERED BY PARTS DEPARTMENT AT DEALERSHIP AT TIME OF INITIAL SERVICE. I WAITED APPROX. 4 WEEKS FOR THE CHRYSLER DEALERSHIP TO OBTAIN THE PART. AFTER MULTIPLE PHONE CALLS, I WAS INFORMED THAT THEY RECEIVED A SHIPMENT OF THE PARTS, BUT THAT THERE WERE CUSTOMERS AHEAD OF ME WAITING ON SAME PART. I FILED A FORMAL COMPLAINT WITH CHRYSLER AND WAS GIVEN A CASE NUMBER AND MANAGER. I INQUIRED WITH THE CASE MANAGER AS TO WHY THE PART IS BACKORDERED AND IF THE PART HAS MALFUNCTIONED ON MULTIPLE VEHICLES, THEN WILL THIS BE A SAFETY RECALL ISSUE RELATED TO THE N-23/13V-175 RECALL. AFTER SEVERAL PHONE CONVERSATIONS, CASE MANAGER WAS UNABLE TO PROVIDE ANY USEFUL INFORMATION ABOUT THE BACKORDER, STATING THAT BACKORDER IS DUE TO "THE PART IS NOT READILY AVAILABLE." THE CASE MANAGER ADVISED THAT A RUSH WAS PLACED ON THE PART AND WOULD BE DELIVERED ON 8-27-15. THE PART WAS NOT DELIVERED ON 8-27-15 AFTER CONTACTING THE DEALERSHIP. 3 CALLS TO AND MESSAGES LEFT FOR THE CASE MANGER WITHOUT REPLY. THE DEALERSHIP FINALLY HAS THE PART AS OF 8-31-15 AND SCHEDULED FOR SERVICE. MORE THAN 6 WEEKS AFTER THE INITIAL SERVICE.

TL* THE CONTACT OWNS A 2007 JEEP COMMANDER 4X4. WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING NUMEROUS TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

ABOUT THREE YEARS AGO, MY 2007 JEEP COMMANDER 4X4, 4.7L, LIMITED, INEXPLICABLY STALLED WHILE I WAS DRIVING ON THE FREEWAY AT ABOUT 60 MILES PER HOUR. SINCE THAT FIRST STALLING EPISODE, THIS HAS OCCURRED AT LEAST 30 MORE TIMES. IT HAPPENS IN THE CITY, THE FREEWAY, DURING ACCELERATION, AND UNDER NORMAL DRIVING CONDITIONS. I HAVE BROUGHT THIS VEHICLE TO THE JEEP DEALER ON NUMEROUS OCCASIONS. EACH TIME, THEY TELL ME THEY CAN'T DUPLICATE THE PROBLEM. FURTHERMORE, THEY TELL ME THAT THIS IS AN ISOLATED PROBLEM THAT THEY HAVEN'T HEARD ABOUT BEFORE. A SIMPLE INTERNET SEARCH SHOWS THAT THIS IS A WIDELY REPORTED PROBLEM AND OWNERS REPORT THE SAME EXPLANATIONS FROM THE DEALERSHIPS.

TL* THE CONTACT OWNS A 2007 JEEP COMMANDER 4X4. THE CONTACT STATED THAT THE VEHICLE STALLED ON SEVERAL OCCASIONS. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 JEEP COMMANDER 4X4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2007 JEEP COMMANDER 4X4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 09/25 *CN