2002 JEEP GRAND CHEROKEE Complaints

MY JEEP GRAND CHEROKEE'S VENTILATION SYSTEM HAS A FAULT COMPONENT WHICH CAUSES THE VENTS TO BLOW ALL COLD OR ALL HOT AIR. IT CAUSES MY WINDSHIELD TO FOG UP UNCONTROLLABLY. THE REPAIR SHOULD REALLY BE THE PRODUCT OF A FACTORY RECALL, INSTEAD, IT WILL COST ME APPROX $1400 TO FIX THIS PROBLEM ON MY OWN. I KNOW THIS IS A MAJOR FAILURE POINT ON THESE VEHICLES FROM 1999-2004. IT IS A MAJOR SAFETY CONCERN AND I AM WILLING TO FILE A CLASS-ACTION SUIT AGAINST DAIMLER CHRYSLER AS A RESULT OF THIS FAILURE. *JB

MY WIFE & I OWN A 2002 JEEP GRAND CHEROKEE THAT WE PURCHASED NEW. WE HAD OVERHEATING PROBLEMS WITH THE VEHICLE AND TOOK IT TO OUR CHRYSLER DEALERSHIP JUNE 23, 2006 TO HAVE IT REPAIRED. THE DEALERSHIP DETERMINED THAT AMONG OTHER THINGS, THE COOLING FAN WAS NOT WORKING PROPERLY AND NEEDED TO BE REPLACED. I HAD RESEARCHED THE PROBLEM AND LEARNED FROM YOUR WEBSITE THAT ON JUNE 6TH,, 2006 CHRYSLER GROUP ANNOUNCED THAT IT WAS RECALLING OUR JEEPS COOLING FAN FOR POTENTIAL SEPARATION OF THE FAN BLADES (ATTACHMENT). I TOLD OUR REPAIR ADVISOR OF THE ANNOUNCED RECALL AND DESPITE HAVING AN UNRELATED PROBLEM WITH THE FAN I DIDN'T WANT TO PAY TO REPLACE A PART THAT CHRYSLER WAS GOING TO REPLACE PER THE RECALL. HE TOLD ME THAT BECAUSE CHRYSLER HAD NOT COMPLETED THE ADMINISTRATION OF THE RECALL I WOULD HAVE TO COVER THE COST OF REPAIRS BUT WOULD BE REIMBURSED WHEN THE RECALL MADE IT THROUGH THE SYSTEM. ON AUGUST 30, CHRYSLER COMPLETED THE ADMINISTRATION OF THE RECALL; I FOLLOWED THE INSTRUCTIONS FOR REIMBURSEMENT AND WAS REACHED BY A CHRYSLER CUSTOMER SERVICE REPRESENTATIVE BY TELEPHONE. THE REPRESENTATIVE STATED THAT I WAS NOT GOING TO BE REIMBURSED FOR REPAIRS BECAUSE THE RECALL NOTIFICATION OCCURRED AUGUST 30 AND I HAD REPLACED THE RECALLED FAN JUNE 22ND FOR AN UNRELATED PROBLEM. I STATED THAT THE RECALL WAS ANNOUNCED JUNE 6TH; I REPLACED THE FAN AFTER THAT DATE; MY STATEMENT FELL ON DEAF EARS. I BELIEVE CHRYSLER IS FAILING TO LIVE UP TO THE RECALL; CHRYSLER SHOULD REIMBURSE ME FOR THE REPLACEMENT OF THE COOLING FAN PLUS LABOR BECAUSE I HAD REPLACED IT AT MY EXPENSE MORE THAN TWO WEEKS AFTER THE RECALL WAS OFFICIALLY ANNOUNCED. I SHOULD NOT BE CASTIGATED BECAUSE CHRYSLER TOOK GREATER THAN TWO MONTHS TO ADMINISTER THE RECALL. PLEASE CONTACT ME WITH WHAT YOU FEEL IS THE PROPER REMEDY. *JB

DT*: THE CONTACT STATED WHILE DRIVING 65 MPH ON NORMAL ROAD CONDITIONS, THE WINDSHIELD DEFROSTER DID NOT WORK. THERE WERE NO WARNING LIGHTS ILLUMINATED PRIOR TO THE INCIDENT. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, WHO DETERMINED THE MID CASE BLEND NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALSO CONTACTED, WHO EXPRESSED THE FAILURE WAS NOT A SAFETY FEATURE AND THE REPAIR MUST BE COVERED BY THE CONTACT. THE CONTACT EXPRESSED CONCERN BECAUSE A LACK OF VISIBILITY SHOULD BE CONSIDERED A SAFETY RISK AND THE REPAIR WAS RATHER EXPENSIVE.

HEATED SEATS GET WAY TO HOT THEY BURN YOUR LEGS AND THEN SHORT OUT AND BURN THE FOAM IN THE SEAT WHICH COULD CAUSE A FIRE. *JB

DT*: THE CONTACT STATED THE PASSENGER SEAT OVERHEATED. THE OCCURRENCE DID NOT CAUSE A FIRE. THE VEHICLE HAD NOT BEEN TO A SERVICE DEALER. UPDATED 12/28/2006 - THE CONSUMER VEHICLE WAS NOT INCLUDED IN THE HEATED SEAT RECALL. THE CONSUMER FEELS THAT THE 2002 MODELS SHOULD BE INCLUDED BECAUSE THEY HAVE THE SAME PARTS. *NM

DEFECTIVE HVAC BLEND DOORS ON JEEP GRAND CHEROKEES FROM 99-04. UNDER NORMAL USE THESE BLEND DOORS FAIL AND REQUIRE A $1800 FIX THAT REQUIRES TOTAL DISASSEMBLY OF THE INTERIOR OF THE VEHICLE BY A TRAINED DEALER MECHANIC. IN ORDER TO HAVE ADEQUATE HEAT AND COOLING IN MY VEHICLE I HAD TO PAY TO GET IT FIXED. *NM

UNDER NORMAL USE OF MY 2002 GRAND CHEROKEE OVERLAND, THE AUTOMATIC CLIMATE CONTROLS SYSTEM HAS STARTED TO NOT WORK PROPERLY. THE PROBLEM IS THAT WHEN THE HEAT IS ON, COLD AIR WILL BLOW ON THE PASSENGER SIDE AND THE FRONT DEFROST WILL NOT WORK PROPERLY EITHER. I HAVE NOT FIXED THE FAILURE YET BECAUSE THE REPAIRS COST OVER $800 AND I CAN'T AFFORD IT. *NM

THE DEFROSTER/DEFOGGER SYSTEM HAS FAILED PREVENTING WARM AIR FROM CIRCULATING TO THE DEFROST DUCTS MAKING IT UN-SAFE AND IN-OPERABLE TO DRIVE THIS VEHICLE IN WEATHER THAT WOULD REQUIRE THE DEFROSTER/DEFOGGER SYSTEM. NM

DT*: THE CONTACT STATED WHILE DEPRESSING THE AUTOMATIC POWER WINDOW CONTROL FOR THE FRONT PASSENGER SIDE WINDOW, IT FAILED TO OPERATE, AND WOULD NOT ROLL DOWN. TWO WEEKS LATER, THE FRONT DRIVER SIDE WINDOW FAILED TO OPERATE AS WELL IN THE SAME FASHION. THE DEALER WAS ALERTED. UPDATED 2/12/2007 - *NM

ON OCTOBER 13 2006, PASSENGER SIDE WINDOW STOPPED FUNCTIONING, ON DECEMBER 4 2006, DRIVER SIDE WINDOW STOPPED FUNCTIONING, IT WAS A LOUD POP AND THE WINDOW STOPPED WORKING AND WOULD SLIDE DOWN BY ITSELF. *JB