2004 JEEP GRAND CHEROKEE Complaints

CLUNKING NOISE WHEN TURNING. TRANSFER CASE WAS REPLACED TAKING ALMOST 2 WEEKS. ONLY 24,000 MILES ON THE ODOMETER. *JB

I LEASED A BRAND NEW 2004 SPECIAL EDITION JEEP GRAND CHEROKEE IN DECEMBER OF 2003. AT APPROXIMATELY 25,000 MILES OF NORMAL DRIVING CONDITIONS, THE FRONT END BEGAN SHAKING VIOLENTLY WHEN APPLYING PRESSURE TO THE BRAKES. AFTER REVIEWING THE MY CAR STATS WEBSITE I QUESTIONED WHETHER IT COULD BE A ROTOR PROBLEM. I CALLED THE DEALERSHIP AND WAS TOLD IT WOULD NOT BE COVERED BY WARRANTY. THE LOCAL DEALERSHIP TURNED THE ROTORS, REPORTING THEY WERE BADLY WARPED. THEY ALSO ENSURED ME THAT IT WOULD HAPPEN AGAIN AND WAS WIDELY KNOWN TO BE A JEEP GRAND CHEROKEE ISSUE. MY UNDERSTANDING IS THAT ROTORS SHOULD LAST MUCH LONGER THAN 25,000 MILES. I DO NOT BELIEVE I SHOULD HAVE TO PAY OVER $100 TO CORRECT AN ISSUE THAT IS OBVIOUSLY A DESIGN FLAW. I ALSO DO NOT INTEND TO KEEP THE VEHICLE BEYOND THE TERM OF THE LEASE AS I DO NOT WANT TO INVEST $400-$500 EACH TIME THIS HAPPENS. FOR ANYONE OUT THERE CONSIDERING A DAIMLER CHRYSLER PRODUCT, THINK TWICE BEFORE SIGNING ON THE DOTTED LINE. *JB

DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS WHILE THE BRAKE PEDAL IS DEPRESSED THE VEHICLE VIBRATED. THE DEALER DETERMINED THE FRONT ROTORS WERE WARPED AND REPLACED THEM WHICH CORRECTED THE PROBLEM.

DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE AT VARIOUS SPEEDS THE VEHICLE VIBRATED. THIS OCCURRED WITHOUT WARNING DURING NORMAL BRAKING ON NORMAL ROADS. THE MANUFACTURER WAS ALERTED HOWEVER NO INSPECTIONS HAVE BEEN MADE. THE ROTORS WERE RESURFACED. UPDATED 06/19/06. *JB

2004 GRAND CHEROKEE ELECTRICAL UNITS STOPPED WORKING. *TS WHILE DRIVING ON A HOT DAY THE VEHICLE ELECTRICAL SYSTEM SHUT DOWN. THE VEHICLE WAS TAKEN TO A DEALER WHO DETERMINED THAT HE PROBLEM WAS WITH THE BCM. THE BCM WAS REPLACED. A WEEK LATER, ON ANOTHER HOT DAY, THE ELECTRICAL SYSTEM SHUT DOWN AGAIN BUT THE ENGINE CONTINUED TO RUN. AS A RESULT THE A/C DID NOT WORK AND THE POWER WINDOWS COULD NOT BE ROLLED DOWN. THE VEHICLE ACCELERATED SUDDENLY WHILE PULLING INTO A GARAGE STRIKING ANOTHER VEHICLE. AFTER REPEATED ATTEMPTS TO GE THE VEHICLE FIXED THE DEALER FOUND A BROKEN GROUND WIRE IN THE ENGINE WIRING HARNESS. AFTER NINE MONTHS THE PROBLEMS HAVE NOT RECURRED. THE CONSUMER BELIEVES THE BROKEN GROUND WIRE WAS THE CAUSE OF THE ELECTRICAL SHUT DOWN AND SUDDEN ACCELERATION. *NM

DT*: THE CONTACT STATED THE TIRE TREAD WAS WORN TO 3/64 ON ALL FOUR TIRES AFTER ONLY 10,000 OF USE. THE TIRES HAD BEEN ROTATED BY THE SERVICE DEALER AND PROPER PRESSURE HAD BEEN MAINTAINED. THE PROBLEM WAS FIRST NOTICED BY THE CONTACT WHO TOOK THE VEHICLE TO THE SERVICE DEALER FOR INSPECTION. THE SERVICE DEALER WAS UNABLE TO DETERMINE WHAT CAUSED THE WEAR AND RECOMMEND TAKING THE VEHICLE TO THE TIRE DEALER FOR INSPECTION. THE VEHICLE WAS TAKEN TO THE TIRE DEALER WHO WAS ALSO UNABLE TO DETERMINE WHAT CAUSED THE WEAR, BUT RECOMMENDED REPLACING THE TIRES. UPDATED 7/5/2006 - *NM

5/25/05 THE JEEP WAS PARKED IN THE DRIVEWAY AND RUNNING WITHOUT THE EMERGENCY BRAKE ON, WITH THE BOYS INSIDE. WE WERE HURRYING THEM TO SCHOOL. THE WEATHER WAS CLEAR AND DRY. I RAN BACK INTO THE HOUSE, WHICH TOOK LESS THAN 3 MINUTES, TO GET BETSY TO HURRY UP. WHEN I WAS HEADING BACK TO THE CAR THE BOYS WERE YELLING . THE CAR WAS ROLLING BACKWARDS AND ROLLED INTO THE BRICK RETAINING WALL AROUND THE DRIVEWAY. WHEN I GOT TO THE CAR THE GEAR SHIFT WAS SLIGHTLY OUT OF PARK. OVER $1500 IN DAMAGE WAS DONE TO THE CAR. A CLAIM WAS FILED WITH INSURANCE COMPANY. I ASSUMED THE FAULT WAS MINE DUE TO BEING IN A HURRY. 1/17/06 I WAS MOVING CARS AROUND THE DRIVEWAY AND HAD THE JEEP PARKED IN THE DRIVEWAY. THE ENGINE WAS RUNNING, THE CAR WAS IN PARK WITH THE EMERGENCY BRAKE ON. THE WEATHER WAS CLEAR AND DRY. I HAD THE DRIVER'S DOOR OPEN, BECAUSE I WAS ONLY GOING INTO THE GARAGE FOR A SECOND. I HAPPENED TO TURN TOWARDS THE JEEP AND NOTICED THAT IT WAS ROLLING BACKWARDS. I RAN TO THE JEEP, INTENDING TO STOP IT BY PUTTING THE EMERGENCY BRAKE ON. WHEN I JUMPED INTO THE JEEP I LOOKED DOWN AND NOTICED THAT THE BRAKE WAS ALREADY ON, AND THAT THE CAR APPEARED TO BE FULLY IN PARK. I WAS ABLE TO STOP THE CAR BY PUTTING MY FOOT ON THE BRAKE, WITH NO DAMAGE TO THE CAR THIS TIME. I CALLED DAIMLER CHRYSLER THAT AFTERNOON TO TELL THEM OF MY STORY. I WAS TOLD THAT SOMEONE WOULD BE CONTACTING ME SOON TO LOOK AT THE CAR, AND NOT TO HAVE ANY WORK DONE ON THE VEHICLE BEFORE THE PERSON WAS ABLE TO LOOK AT THE JEEP. 1/18/06 MR. W CONTACTED ME TO MEET TO LOOK AT THE CAR. 1/19/06 MET MR. W AT BERGLUND JEEP AT NOON; HE SPENT ONE HOUR LOOKING THE CAR OVER. HE SAID THAT HE WAS NOT ALLOWED TO TELL ME ANYTHING , AND THAT CHRYSLER WOULD BE CONTACTING ME. HE DID STATE TO ME THAT I SHOULD KEEP THE EMERGENCY BRAKE ON THE CAR, AND TO TAKE THE KEY OUT OF THE IGNITION. *JB *AK *NM

I OWN A 2004 JEEP GRAND CHEROKEE WITH ONLY 16000 MILES. AT 12600 MILE I HAD BRAKE PROBLEMS WHERE THE JEEP WHO SHAKE VIOLENTLY WHEN THE BRAKES WERE APPLIED TO THE POINT WHERE SOMEONE MIGHT LOOSE CONTROL OF THE JEEP CAUSING A SERIOUS ACCIDENT RESULTING IN A POSSIBLE DEATH. I TOOK IT BACK TO THE DEALER AND WAS TOLD THAT THE ROTORS NEEDED TO BE REPLACE AND THE WARRANTY EXPIRED AFTER 12000 MILES SO I WOULD HAVE TO PAY $400 WHICH I REFUSED TO DO. I TOOK THE CAR TO MY PERSONNEL MECHANIC AND HAD THE ROTORS TURNED AND NEW PADS FOR AROUND $100. NOW WITH 16000 IT NEEDS TO BE DONE AGAIN. THIS IS UNACCEPTABLE. ITS NOT RIGHT THAT EVERY 3-5000 MILES I NEED BRAKES! I WAS TOLD THAT ITS DUE TO THE FACT THAT THE ROTORS THROUGH DESIGN TOE IN WHEN APPLIED CAUSING EXCESSIVE WEAR ON THE PADS AND ROTORS. THIS IS A DESIGN FLAW AND NEEDS TO BE ADDRESSED! I WILL FILE WITH THE BBB HERE IN MA. AND THE ATT. GEN BUT I'M HOPING THAT YOU CAN ASSIST ALSO. IF YOU LOOK AT WEBSITES LIKE WWW.MYCARSTATS.COM THERE ARE AT LEAST A 100 COMPLAINTS REFERENCING THE SAME ISSUE. SOMETHING NEEDS TO BE DONE...BEFORE SOMEONE GETS HURT. *JB

APRIL 21, 2006: I WAS PROCEEDING ON A GREEN LEFT TURN ARROW AND WAS HIT BY A FORD TAURUS RUNNING STOP LIGHT. HE VEERED AROUND MY FRONT END, TEARING OFF THE ENTIRE FRONT END AND PUSHING MY VEHICLE INTO THE ONCOMING LANES. I DID NOT SEE HIM COMING. I HEARD THE CRASH, THEN SAW A BRIGHT WHITE LIGHT. I HAD LOST CONSCIOUSNESS AND WAS AWAKENED BY A MAN KNOCKING ON MY WINDOW. THE SEAT BELT DID NOT HOLD. AIR BAG DID NOT DEPLOY. I SMASHED INTO THE STEERING WHEEL CAUSING HEAD AND CHEST TRAUMA, WAS RUSHED TO THE ER, SPENDING TWO DAYS IN THE HOSPITAL WITH A BRUISED HEART AND HEAD LACERATIONS. RECEIVED FULL BODY SCANS, X-RAYS, CARDIAC TESTING, DR BILLS ($30,000 AND STILL COUNTING). THE LEASE CAR IS TOTALED ($14,000 DAMAGE). I HAVE CONSTANT PAIN, BRUISING, HEADACHES, BLURRED VISION, MEMORY LOSS. I LOST MY NEW JOB AS A RESULT. FYI: ANOTHER JEEP CHEROKEE HIT THE WALL ON I-95, 5-21-06 AND THE ENTIRE FRONT END WAS GONE. CURIOUS IF THAT SEAT BELT HELD? DID NOT SEE ANY AIRBAGS DEPLOYED. CALLED 911 FROM MY CELL TO REPORT THE CRASH, 1/2 MILE SOUTH OF ATLANTIC BLVD EXIT (BROWARD COUNTY, FL). HOW MANY DEATHS ARE ACTUALLY CAUSED BY THE FAULTY SEAT BELTS? IF I HAD GOTTEN BROAD SIDED, I WOULD HAVE GONE RIGHT THROUGH MY SIDE WINDOW. I COMPLAINED TO MY INSURANCE COMPANY, THE FAULTY SEAT BELTS HAVE RESULTED IN MY HAVING A HUGE CLAIM WHICH IS GOING TO CAUSE MY FUTURE INSURANCE PREMIUMS TO SKYROCKET! THERE MUST BE MORE THAN JUST 3 INCIDENTS!! INSURANCE COMPANIES, ATTORNEYS OR OWNERS ARE NOT REPORTING!? *JB

DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE THE BRAKES VIBRATED. THIS OCCURRED WITHOUT WARNING DURING NORMAL BRAKING ON NORMAL ROADS AT ALL SPEEDS. THE DEALERSHIP DETERMINED THE ROTORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALERTED.