2002 JEEP GRAND CHEROKEE Complaints

I WAS SITTING AT A RED LIGHT AND UPON THE LIGHT TURNING GREEN I TURNED TO THE RIGHT AND WAS ABOUT TO MERGE INTO THE LEFT LANE WHEN BOTH AIRBAGS EXPLODED FOR NO REASON. NO ONE WAS IN THE PASSENGER SEAT AT THE TIME OF THE INCIDENT NOR WAS THERE ANY OTHER CARS CLOSE BY THAT I COULD HAVE HIT. THE BAG BURST WITH SUCH FORCE THAT I SAW STARS FOR A SECOND. DAMAGE LEFT ME WITH A BRUISED CHEEK, CUT ARM AND BRUISED HAND ALONG WITH A SORE CHEST PAIN. THE SMELL AND SMOKE FROM THE AIR BAG FILLED MY VEHICLE EVEN THOUGH I COULD STILL SEE IT WAS FOGGY. IT HAPPENED RIGHT NEAR MY HOME SO I WAS ABLE TO PARK THE CAR. THE SOUND WAS LIKE SOMEONE WAS SHOOTING A GUN AT MY CAR. THE RESULT IS CHRYSLER DOES HAVE A RECALL ON THESE AIRBAGS, THEY HAVE MY VEHICLE BUT ARE UNABLE TO FIND THE PARTS TO MAKE REPAIRS. THE FORCE WAS SO HARD THAT IT DAMAGED MY WHOLE DASHBOARD. CHRYSLER DEALER NOW HAS MY CAR AND THEY ARE TELLING ME THEY WILL NEED TO DO AN INVESTIGATION ON "THEIR RECALLED AIRBAGS" AND DO NOT KNOW WHEN OR IF THEY WILL BE ABLE TO GET MY CAR FIXED NOR ARE THEY WILLING TO PROVIDE ME WITH TRANSPORTATION DURING THIS TIME. I AM A PROPERTY MANAGER AND COULD LOOSE MY JOB OVER THEIR NEGLIGENCE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT WITH THE BRAKE PEDAL DEPRESSED, THE PASSENGER SIDE AIR BAG DEPLOYED AND THEN IMMEDIATELY THE DRIVER SIDE AIR BAG DEPLOYED. THE FAILURE OCCURRED WITHOUT WARNING OR IMPACT. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE CONTACT DROVE THE VEHICLE HOME AND CALLED THE INSURANCE COMPANY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT A RECALL NOTIFICATION FOR THE AIR BAGS WAS RECEIVED, BUT THE VEHICLE WAS NEVER REPAIRED. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

ON MARCH 8, 2016, WHILE DRIVING NORTHBOUND ON INTERSTATE 49 IN HARRISONVILLE, MO, THE ENGINE SPEED RACED WHEN TAKEN OFF CRUISE CONTROL. THE JEEP STAYED AT HIGHWAY SPEED -- ABOVE 60MPH -- AND EVEN PRESSING THE BRAKES DID NOT SLOW DOWN THE JEEP. THE ONLY WAY I WAS ABLE TO GET THE JEEP UNDER CONTROL WAS TO TURN OFF THE ENTIRE ENGINE IGNITION. ONLY BY EXERTING EFFORT TO OVERCOME AND COMPENSATE FOR THE LOSS OF POWER STEERING AND POWER BRAKES WAS I ABLE TO COAST TO A SAFE STOP OFF THE HIGHWAY. THE TOW OPERATOR WHO RESPONDED ATTEMPTED TO START THE ENGINE BUT FOUND THE SAME RESULT ' RUNAWAY ENGINE REVS. THE JEEP WAS TOWED TO DEALER SERVICE DEPARTMENT THAT EVENING. THE NEXT MORNING, SERVICE ADVISOR INVESTIGATED AND DETERMINED THAT THE THROTTLE PEDAL WAS STUCK DOWN TO THE FLOOR. HE LOOSENED IT BY MANIPULATION. THE THROTTLE BUTTERFLY VALVE WAS FOUND TO BE STUCK IN THE OPEN POSITION BY A SHREDDED PIECE OF RUBBER THAT FLAKED OFF THE RESONATOR BODY INTAKE CONNECTOR. SERVICE DEPARTMENT PERFORMED: 'RUBBER FROM INTAKE SEAL STUCK THROTTLE BODY. REMOVED DEBRIS'. THE TECHNICIAN SHOWED ME THE PIECE OF SHREDDED RUBBER AND GAVE IT TO ME. I KEPT IT, AND THE ENTIRE DEFECTIVE RESONATOR BODY, IN MY POSSESSION. THERE MAY BE OTHER REPORTS OF RUNAWAY ENGINE REVS BUT THIS INSTANCE SEEMS TO BE RELATED TO THE DESIGN OF THE RESONATOR INTAKE PATHWAY. ALTHOUGH MY JEEP HAS 246,289 MILES ON IT, THE DEFECT WAS NOT A RESULT OF WEAR BUT SEEMS TO BE RESULT OF DEFECTIVE DESIGN. THE INTAKE AIR PATHWAY IS SUBJECT TO SHREDDING RUBBER PARTS WHICH CAN COME LOOSE, ENTER THE INTAKE AIR PATHWAY AND BLOCK THE THROTTLE BUTTERFLY. THIS SEEMS TO BE AN UNNECESSARILY HAZARDOUS DESIGN.

THE POWER DRIVER'S SEAT RETAINING BRACKETS HAVE BROKEN AND HAVE CREATED A VERY UNSAFE DRIVING SITUATION. RESEARCHING THIS BREAKAGE ONLINE REVEALS A WIDESPREAD SAFETY HAZARD THAT IS NOT BEING DEALT WITH BY JEEP. A RECALL SHOULD BE MADE DUE TO THE HIGH FREQUENCY OF THE BREAKAGE OF A CAR'S SAFETY FEATURES, WHICH I HAD NEVER ENCOUNTERED BEFORE ... A DRIVER'S SEAT RETAINING BRACKETS FAILING DUE TO INSUFFIECIENTLY STRONG METAL USED BY THE MANUFACTURER.

TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 06V119000 (ENGINE AND ENGINE COOLING) AND 15V046000 (AIR BAGS). THE PARTS HAD NOT BEEN SUPPLIED BY THE DEALER TO RECEIVE THE REPAIRS FOR LONGER THAN SIX MONTHS. THE MANUFACTURER WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SCHEDULE THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE DRIVER AND PASSENGER SIDE AIR BAGS INADVERTENTLY DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT STATED THAT THE DASHBOARD AND WINDSHIELD WERE FRACTURED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 194,000.

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO REPAIR OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD UPDATED 04/25/16.*JB

THE POWER WINDOWS REPEATEDLY BREAK--WON'T OPERATE. THE FRONT PASSENGER SIDE WINDOW MOTOR/REGULATOR HAS BROKEN DOWN TWICE. IN ADDITION, TWO OTHER WINDOW OPERATORS HAVE FAILED. THE CULPRIT: A WHITE PLASTIC HALF WHEEL THAT THE CABLE GOES AROUND THAT OPERATES THE WINDOW. JEEP CHARGES $500 PLUS TO REPAIR EACH TIME! OPERATING THE VEHICLE HAS NOTHING TO DO WITH THE WINDOW. IT CAN BE STATIONARY AND WHEN YOU GO TO OPERATE THE WINDOW, IT STOPS FUNCTIONING. PLEASE NOTE: I PURCHASED THE VEHICLE NEW, I DON'T HAVE CHILDREN, AND THERE ARE ONLY 111,000 MILES ON THE VEHICLE. THE FIRST WINDOW STOP OPERATING IN 2010, AND FOURTH ONE IN 2016.