2007 JEEP GRAND CHEROKEE Complaints

THIS IS THE THIRD TIME I RECEIVE A LETTER ON THE MAIL FROM JEEP NAMED AS "IMPORTANT SAFETY RECALL INFORMATION" STATING THAT MY CAR HAS BEEN RECALLED DUE TO A DEFECT RELATING TO MOTOR VEHICLE SAFETY, MORE SPECIFICALLY: UNINTENDED CHANGE IN IGNITION SWITCH POSITION THAT IMPLIES A SAFETY RISK. I WENT ON THE SAFECAR.GOV SITE TO CONFIRM THE STATUS OF MY RECALL AND IT SAYS THAT THERE IS A RECALL IN EFFECT ON MY CAR MODEL BUT UNFORTUNATELY JEEP DOESN'T HAVE THE PART REPLACEMENT YET. I WANT THIS PROBLEM FIXED ASAP.

VEHICLE HAD AN IGNITION SWITCH RECALL (P41) WHICH WAS REPLACED BY DEALER. AFTER REPLACEMENT PART FAILED AND VEHICLE WAS TOWED TO DEALER FOR REPAIR MARCH 4, 2017. DEALER INFORMED ME THAT THE REPLACED IGNITION COIL HAD FAILED AND THEY WOULD FURTHER REPAIR AS PART OF RECALL. VEHICLE, 7 WEEKS LATER, IS STILL NOT REPAIRED. I HAVE ESCALATED MY CASE FROM THE DEALERSHIP TO JEEP NATIONAL AND VEHICLE STILL NOT REPAIRED WITH NO UPDATE. I WAS INFORMED DURING THIS PROCESS THAT MY CAR IS A "ONE-OFF", THE REPLACEMENT RECALL PART THAT WAS INTENDED FOR MY VEHICLE DOES NOT WORK IN MY VEHICLE AND THAT JEEP IS FURTHER RESEARCHING HOW TO REPAIR. I AM FILING A COMPLAINT DUE TO TIMELINESS OF REPAIR. WHILE RECALL REPAIR HAS BEEN FREE OF CHARGE, ORIGINAL PART REPLACEMENT TOOK LESS THAN ONE DAY. DEALERSHIP HAS BEEN EVALUATING RECALL PART FOR SEVEN WEEKS AND STILL DO NOT HAVE ANY INFORMATION OF WHEN VEHICLE WILL BE REPAIRED/RETURNED. JEEP ORIGINALLY OFFERED A LOANER VEHICLE WHICH I TURNED DOWN AS I WAS TOLD REPAIR WOULD BE ONLY A COUPLE OF DAYS. I HAVE NOW REQUESTED SEVERAL TIMES FOR A COMPARABLE LOANER VEHICLE WHILE JEEP IS STILL EVALUATING THE REPAIR. JEEP WILL NOT PROVIDE A LOANER VEHICLE AND I AM TOLD IT IS BECAUSE MY CAR IS NO LONGER UNDER WARRANTY. WHILE I UNDERSTAND WARRANTIES, JEEP HAS MY CAR BECAUSE OF FAILED RECALL REPLACEMENT PART AND THEY WILL NOT PUT IN ORIGINAL PART DUE TO RECALL. JEEP ALSO CLOSED OUT THE RECALL ON MY VEHICLE. PLEASE ADVISE.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL BUT THE VEHICLE WOULD NOT ACCELERATE AND THE ENGINE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AFTER FEW MINUTES WHEN RESTARTED, THE VEHICLE THEN OPERATED AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.

THIS IS MY SECOND TIME IN 10 YEARS REPLACING THE GEAR SHIFT IN THE TRANSMISSION IN THIS VEHICLE.. THE GEAR SHIFT GOES OUT EVERY 5 YEARS.. IT STARTS WITH THE ENGINE LIGHT COMING ON THEN ALL THE GEARS HAVE THE CIRCLE AROUND ALL THE GEARS . FOR EXAMPLE IT LIKES LIKE I'M IN DRIVE, REVERSE, PARK AND NEUTRAL. WHEN I'M PARKED. THEN FROM THERE IF I' HAVE TO STOP OR YIELD FOR AND REASON IT'S SOMETIMES HESITANTE TO MOVE. VERY SCARY

TRAVELING ON I 95 . CAR ENGINE LIGHT CAME ON AND CAR SHIFTED INTO A GEAR THAT FELT NEUTRAL. I PUT THE HAZARD LIGHTS ON AND SLOWLY MOVED OVER. BASICALLY DOVE OFF EXIT IN NEUTRAL. ENGINE OFF AND RESTARTED. OK FOR A WHILE THEN HAPPENED AGAIN. GARAGE SAID THAT PART IS BACK ORDERED WHICH IS ALARMING TO ME. IS THIS A FREQUENT PROBLEM?

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND ALL THE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER SEVERAL ATTEMPTS. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE ISSUE WAS UNABLE TO BE DUPLICATED; HOWEVER, THE ELECTRONIC CHIP MODULE WAS REPLACED. THE VEHICLE WAS SERVICED PER A TECHNICAL SERVICE BULLETIN, BUT THE ISSUE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND MAKING A RIGHT TURN, THE VEHICLE STALLED. AS A RESULT, THE CONTACT CRASHED INTO A STOP SIGN AND THE BUMPER OF THE VEHICLE DETACHED. THE CONTACT WAS ABLE TO RESUME DRIVING. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD INDEPENDENTLY START, AN ABNORMAL ANTI-FREEZE ODOR WAS PRESENT INSIDE THE VEHICLE, AND THE SHIFTER WAS DIFFICULT TO OPERATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 141,000.

REAR LIFT GATE CYLINDERS FOR THE BACK DOOR DO NOT WORK IN COLD - 50 DEGREES OR COOLER WEATHER. THEY DO NOT KEEP THE DOOR UP AND MANY TIMES THE BACK DOOR ALMOST OR DID COME CRASHING DOWN ON MY HEAD. THIS IS NOT A ONE TIME INCIDENT. THIS IS A SAFETY HAZARD WHICH COULD RESULT IN A POSSIBLE CONCUSSION, FRACTURED SKULL OR BROKEN NECK. LUCKILY THE LAST TIME SOMEONE SAW IT ALMOST CRASH ON MY HEAD WHILE UNLOADING GROCERIES THEY PICKED UP THE GATE BEFORE IT HIT MY HEAD. PRIOR INCIDENTS RESULTS IN THE DOOR HITTING MY HEAD.

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, AN UNKNOWN WARNING LIGHT ILLUMINATED AND SUDDENLY THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS SHIFTED TO THE NEUTRAL POSITION BUT THE VEHICLE CONTINUED TO REV AND THE ACCELERATOR PEDAL WAS STUCK. THE VEHICLE WAS TURNED OFF AND IN WHILE IN PARK, THE ACCELERATOR PEDAL REMAINED STUCK. THE VEHICLE WAS ABLE TO RESTART AND OPERATE CORRECTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.