2024 JEEP GRAND CHEROKEE Complaints

Electrical failure. Received the car about 5 months after liquids from the car were leaking on top of the battery, causing corrosion on the battery. Most recently check engine light went on and car began to overheat on its own. Hot air did not work and only cold air would come on. Car continued to say temperature too hot and began to smell like smoke.

Multiple critical safety defects since January 2024 purchase: TRANSMISSION: Sudden transmission failures with complete loss of power while driving requiring emergency repairs. BATTERY SYSTEM: 4xe hybrid battery system failed multiple times, vehicle inoperable. SIX UNREPAIRED SAFETY RECALLS including URGENT FIRE RISK (NHTSA 25V141000). COMPUTER SYSTEM: Repeated crashes affecting dashboard warning systems and vehicle controls while driving. ENGINE: Multiple performance failures causing unsafe loss of power. OUT OF SERVICE: Over 30 days total for warranty repairs. Problems persist after multiple dealer repair attempts. DEALER/MANUFACTURER: Stellantis refuses adequate remedy despite clear defects. Vehicle poses serious ongoing safety risk. Request investigation for recall expansion beyond current 6 unrepaired recalls.

Avis rented me this car with an active safety recall. The key fob even had a small sticker on it that had "Safety Recall" handwritten on it, indicating they were aware there was an active safety recall (these things are literally lighting on fire) -- and put me and my family's lives at risk. This is a flagrant violation of the Raechel and Jacqueline Houck Safe Rental Car Act. They refused to fully refund me for this glaring breach in safety.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). However, the part to do the recall repair for the engine was not yet available. The contact stated that while driving into a parking space, the contact switched the gear knob from drive(D) to park(P) and the vehicle stalled. No warning lights were illuminated. The vehicle restarted. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the manufacturer's number was an automated recording, and an error message was provided. The failure mileage was approximately 12,900.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact then received a second notification for NHTSA Campaign Number: 25V741000 (Electrical System). The contact stated that the Hybrid battery failed to charge as needed. The vehicle was taken to the dealer where the contact was informed that the part was not yet available. The contact also stated that the vehicle was unable to start at the dealer. The manufacturer was made aware of the issue, and a case was opened. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The approximate failure mileage was 4,000.

I am reporting unresolved safety issues involving multiple open recalls on my Jeep vehicle, including a high-voltage battery recall and an engine recall with no available remedy. Jeep has advised owners not to recharge the vehicle and to park away from structures or other vehicles due to fire risk, yet also states that owners may continue driving the vehicle. However, the vehicle automatically regenerates battery charge during normal driving even when regenerative braking is turned off. This behavior was not explained in the recall notice and creates confusion about how to safely operate the vehicle while complying with the “do not recharge” guidance. I am also experiencing intermittent Automatic Emergency Braking (AEB) warning alerts, which raises additional safety concerns while driving under recall conditions. Another open recall related to the engine currently has no available remedy and has been unresolved for an extended period of time. Despite the safety nature of these recalls, Jeep has declined to provide a loaner vehicle. Jeep Customer Care states loaners are at dealership discretion, while dealerships state they have not received authorization from Jeep. Jeep has instead directed me to an out-of-pocket rental reimbursement program that requires the customer to front rental costs for an unknown duration, which is not financially feasible. I am concerned about being instructed to continue operating a vehicle with known safety risks, conflicting guidance, warning alerts, and no reasonable accommodation while remedies remain unavailable.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V472000 (SEATS), 25V576000 (ELECTRICAL SYSTEM), 25V741000 (ELECTRICAL SYSTEM), and 25V766000 (ENGINE). However, the part to do the engine repair was not yet available. The contact stated that while driving at an undisclosed speed, the engine revved unexpectedly and then resumed normal driving. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 32,000.

Transmission sticks and does not change gears which causes motor to run with extreme high RPMs. Must pull over on side of the road to stop and reset transmission. There have been multiple electronic issues resulting in numerous diagnostics. Also malfunctioning cameras sensors. The local Jeep dealer said there are known problems, but no repair options at this time.

Battery system still malfunctions after both 73C and 68C were performed by dealer. After these "updates to software" my battery discharges to unusable levels. This occurs after a full charge and the vehicle sets for three to four days locked and parked. I have not had the use of my hybrid system now for over three months. I'm having to drive using engine only and getting only 22 miles to the gallon, well under the advertised on the window sticker mileage. Keeping in mind that the engine is also under recall, with sand in the engine, with NO remedy in sight until second quarter of next year. Vehicle is totally unsafe to drive and my local dealer is trying to find a solution, however, stellantis has nothing in the works to fix the problems. I'm [XXX] and a failing vehicle could lead to my injury or death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)