2002 JEEP GRAND CHEROKEE Complaints

2002 JEEP GRAND CHEROKEE. WHEN BRAKING, THE STEERING WHEEL SHUDDERS AND FRONT END VIBRATES. I WAS TOLD BY JEEP SERVICE THAT CALIPERS WERE DEFECTIVE CAUSING ROTORS TO WARP. VEHICLE HAS ONLY 23000 MILES. DEALER SERVICE INFORMED ME ALL FRONT END BRAKE COMPONENTS WOULD HAVE TO BE REPLACED AT MY EXPENSE. AFTER FURTHER DISCUSSION, SERVICE DEPT. AGREED TO A ONE TIME REPAIR UNDER A '' GOOD WILL WARRANTY. AFTER RESEARCHING THIS WEBSITE, I SEE THIS IS AN ONGOING PROBLEM FOR AT LEAST 4 YEARS. THIS IS TRULY A SAFETY ISSUE AND I CAN'T UNDERSTAND WHY THERE HAS NOT BEEN A RECALL AT SOME POINT IN TIME. *JB

BRAKE ROTORS ARE WARPED ON 2002 JEEP GRAND CHEROKEE WITH ONLY 26000 MILES ON CAR. STEERING WHEEL VIBRATES VIOLENTLY WHEN BRAKES APPLIED AT 40MPH+. *JB

SECONDS AFTER TURNING ON THE DRIVER SIDE HEATED SEAT, IT GOT EXTREMELY HOT AND WAS UNABLE TO BE SAT ON, IT PRODUCED SMOKE, AND A BURNING SMELL WAS OBSERVED. THE HEATING ELEMENT HAS NOT WORKED SINCE. I BELIEVE THIS COULD HAVE BEEN A FIRE HAD IT NOT BEEN TURNED OFF QUICKLY. *NM

FRONT CALIPERS AND ROTORS WERE REPLACED FOR ROTOR WARPAGE AT 10,200 MILES UNDER TSB WARRANTY. AT 38,500 MILES THE VEHICLE REQUIRES ROTORS AGAIN. THE MANUFACTURER IS NOW SPECIFYING AN UPGRADED SLOTTED/VENTILATED ROTOR, SUGGESTING THE ORIGINAL DESIGN *AND* TSB REPAIR WERE IMPROPERLY ENGINEERED. CONSUMERS SHOULD NOT BEAR THE FINANCIAL BRUNT OF THIS FUNDAMENTAL SAFETY DEFECT. *NM

FRONT PASSENGER SIDE ELECTRIC WINDOW CABLE BROKE. WINDOW WOULD NOT MOVE AND THEN FELL INSIDE OF DOOR. DEALER STATED THAT THIS IS A COMMON PROBLEM. APPROXIMATELY ONE YEAR AGO SAME PROBLEM HAPPENED WITH DRIVER SIDE FRONT WINDOW. *JB

MY JEEP SEEMS TO BE IN NEED OF A HEATER CORE REPLACEMENT WHICH IS EXPENSIVE TO FIX FROM WHAT I UNDERSTAND. I FEEL THAT THIS IS A MAJOR SAFETY ISSUE BECAUSE EVERYTIME WE GET IN THE CAR TO DRIVE, THE WINDSHIELD IS COMPLETELY FOGGED UP, THE DEFROSTER DOESN'T WORK, HEATER DOESN'T WORK, BUT THE A/C DOES. I CONSTANTLY HAVE TO FILL UP THE ANTIFREEZE, AND I CANT HELP BUT WONDER IF THE FUMES BEING EMITTED FROM THE WINDSHIELD ARE HAZARDOUS TO ME AND MY FAMILY? IT IS SO HARD TO SEE THROUGH THE WINDOW AT ANY TIME OF THE DAY BECAUSE EVEN WHEN YOU WIPE THE FOG OFF, IT COMES RIGHT BACK. I FEAR GETTING INTO AN ACCIDENT WITH MY WIFE AND KIDS IN THE CAR. WE CONTACTED WORTHINGTON DODGE OF CARLSBAD, WHO REFERRED US TO DAIMLER CHRYSLER SINCE WE HAVE THE EXTENDED WARRANTY THROUGH THEM. THEY TOLD US THAT IT IS NOT A COMMON PROBLEM, NOR IS IT A SAFETY ISSUE, AND THEY BASICALLY TOLD US :OH WELL, WE WONT COVER IT, AND GET IT FIXED YOURSELF." *NM

NEED FULL BRAKE REPLACEMENT( CALIPERS, ROTORS, PADS) DUE TO PULSING IN THE FRONT END WHEN BRAKES ARE APPLIED MODERATELY. MANY PEOPLE ARE EXPERIENCING THE SAME PROBLEMS. HAVE THE SAME PROBLEM WITH MY CHRYSLER CONCORDE AND HAVE COMPLAINED TO CHRYSLER MANY TIMES TO NO AVAIL. THEY SIMPLY USE LOW QUALITY PARTS. WILL NEVER BUY CHRYSLER AGAIN. *JB

DT*: THE CONTACT STATED THE PARKING BRAKE OF THE VEHICLE DOES NOT HOLD OR IS INEFFECTIVE DUE TO GREASE PASSING THROUGH THE REAR END SEAL IN THE PASSENGER SIDE. THE DEALERSHIP REPLACED THE SEAL AND BEARING TO CORRECT THE LEAK. NOW THE DRIVER SIDE HAS BEEN PRESENTING THE SAME PROBLEM. THE DEALERSHIP ALSO ADVISED THE CHANGE OF PADS AND ROTORS TO GUARANTEE THE CORRECT PARKING BRAKE FUNCTIONING.

MY 2002 JEEP GRAND CHEROKEE LIMITED V8 ROTORS WARP EVERY 12K-15K. THE CONDITIONS WORSENS THE LONGER I WAIT TO HAVE THEM REPAIRED. I GET STRONG STEERING WHEEL AND BRAKE PULSATION WHEN APPLYING THE BRAKES, ESPECIALLY AT SPEEDS OVER 40 MPH, BUT I CAN FEEL AT SPEEDS AS LOW AS 5 MPH. THIS IS DEFINITELY A SAFETY CONCERN, I HAVE ISSUES BRAKING AT HIGH SPEEDS DUE TO THE PULSATION. *NM

VEHICLE LOW COOLANT LIGHT CAME ON, CHECKED FLUID LEVEL IT WAS LOW. OIL PRESSURE DROPPED DRASTICALLY. NORMALLY INDICATES ~40 PSI WHILE AT OPERATING TEMPERATURE, IT NOW INDICATES 10 PSI AT IDLE, IN DRIVE. AT START UP, WHEN ENGINE IS HOT, THE OIL PRESSURE GAUGE WILL NOT MOVE UNTIL THE THROTTLE IS DEPRESSED. MY LOCAL REPAIR SHOP OWNER CALLED A LOCAL JEEP SHOP WHO INFORMED HIM THAT THE HEAD WAS PROBABLY CRACKED, AND THAT LEAKED COOLANT INTERNALLY, CAUSING THE CAM AND OR MAIN BEARINGS TO WIPE OUT, INDICATED BY THE OIL PRESSURE READINGS BEING LOW. ACCORDING TO THE JEEP SERVICE SHOP, THIS IS A KNOWN DEFECT WITH THE 6 CYLINDER ENGINE. I THEN TOOK THE VEHICLE TO A CHRYSLER 5 STAR SERVICE CENTER. AFTER EXPLAINING EVERYTHING TO THE SERVICE MANAGER, HE SAID THEY WOULD CHECK IT OUT BUT THAT HE HAD HEARD OF NO SUCH PROBLEM REGARDING THIS MOTOR. THE NEXT DAY, HE CALLED TO INFORM ME THAT THE MOTOR DID HAVE A CRACKED HEAD AND THAT THEY WOULD BE REPLACING IT UNDER WARRANTY. WHEN I ASKED HIM ABOUT POSSIBLE DAMAGE TO THE LOWER HALF OF THE MOTOR HE STATED THAT THERE WAS NO WAY OF KNOWING THAT COOLANT LEAKAGE HAD CAUSED THE PROBLEM, THAT CHRYSLER WOULD NOT WARRANTY REPLACEMENT OF THE ENGINE, AND THAT 3-5LBS OF OIL PRESSURE IS ACCEPTABLE AT IDLE, 10PSI BEING NORMAL FOR THIS MOTOR. I CONTACTED CHRYSLER CORPORATE VIA EMAIL - RESPONSE- THEY WERE SORRY I WAS DISSATISFIED AND THAT "INTERMITTENT PROBLEMS ARE DIFFICULT TO DIAGNOSE..." - FOLLOW UP PHONE CALL YIELDED THE EXACT SAME RESPONSE. I AM CONCERNED THAT ONCE THE HEAD ASSEMBLY IS REPLACED, BOTH THE DEALER AND CHRYSLER WILL TRY TO IGNORE THE LOW OIL PRESSURE PROBLEM UNTIL THE VEHICLE IS BEYOND WARRANTY COVERAGE, ABSOLVING THEM OF ANY RESPONSIBILITY TO REPAIR IT FURTHER. THIS IS ALSO A MAJOR SAFETY ISSUE WITH THIS VEHICLE. SHOULD THE ENGINE FAIL, A SERIOUS MULTI VEHICLE ACCIDENT MAY RESULT FROM MOTORISTS PASSING THRU THE RESULTING OIL SLICK, ESPECIALLY IN A CONGESTED HIGHWAY SITUATION. IT IS MY OPINION THAT CHRYLSER KNOWS OF THIS DEFECT. *JB