2004 JEEP GRAND CHEROKEE Complaints

THE DRIVER SEAT SUPPORTER SUDDENLY BROKE ON THE DRIVE. THIS HAPPENED I KNOW IN VARIOUS VEHICLES OF JEEP GRAND CHEROKEE SE 2004. *JB

I HAVE A 2004 JEEP GRAND CHEROKEE LAREDO, 4.0 LITER, SUV. SINCE APPROXIMATELY AUGUST OF THIS YEAR, THE ENGINE HAS MISFIRED ELEVEN (11) TIMES. EACH TIME THERE IS A MISFIRE, THERE IS AN IMMEDIATE POWER LOSS, AND LOSS OF SPEED, ALMOST LIKE AN EMERGENCY BRAKING SITUATION. ONE EVENT, ON 8/15/05, WHEN TRAVELING ON I-66 NEAR FAIRFAX, VA TWO CYLINDERS, NOS. 1 AND 4 MISFIRED AT THE SAME TIME. THE RESULT WAS AN IMMEDIATE LOSS OF POWER DURING ACCELERATION AND LOSS OF SPEED FROM APPROXIMATELY 65 MPH (RATE OF TRAFFIC AT 3 PM RUSH HOUR) TO APPROXIMATELY 25-30 MPH WITHIN 50 YARDS. THIS INCIDENT NEARLY CAUSED A SERIOUS ACCIDENT, BECAUSE OTHER VEHICLES HAD TO BRAKE AND SWERVE TO AVOID COLLIDING WITH MINE. THERE WAS NO WHERE TO PULL OVER TO THE SIDE OF THE ROAD, AND LUCKILY I WAS ABLE TO MAINTAIN CONTROL AND CONTINUE AT A SLOWER RATE OF SPEED, UNTIL I COULD MOVE TO THE RIGHT AND STOP IN THE EMERGENCY LANE. AFTER TURNING THE ENGINE OFF, THE VEHICLE WILL RUN NORMALLY WHEN RESTARTED. AS PREVIOUSLY STATED, IT HAS MISFIRED 11 TIMES, AND BY STOPPING THE ENGINE, THEN RESTARTING IT, NORMAL OPERATING CAN RESUME. CHRYSLER CORPORATION HAS BEEN UNABLE TO REPAIR THE DEFECT, AFTER HAVING TAKEN IT TO THE SHOP ON NINE OR TEN DIFFERENT OCCASIONS. THEY HAVE REPLACED THE SPARK PLUGS, TESTED THE ENGINE FOR CARBON DEPOSIT BUILD-UP ON THE VALVE STEMS, AND REPLACED THE CRANKSHAFT SENSOR THAT THE COMPUTER USES TO FIRE THE ENGINE. NOW, THE MANUFACTURER HAS SAID IT MAY BE THE COMPUTER MODULE, IT MAY BE THE COIL PACK, OR THE ENGINE MAY NEED TO BE DISASSEMBLED TO SEE IF THERE IS ANY CARBON BUILD-UP ON THE VALVE STEMS. THIS CONDITION MAKES THE VEHICLE UNSAFE TO OPERATE, NOT KNOWING WHEN IT WILL HAPPEN AGAIN, AND IF IT WILL CAUSE A SERIOUS ACCIDENT TO OCCUR. MAYBE NHTSA CAN LIGHT A FIRE UNDER THEIR CREATIVE MINDS TO COME UP WITH A POSITIVE SOLUTION. I HAVE 63,000 MILES ON THE VEHICLE, AND THE WHOLE SERIES OF INCIDENTS BEGAN WHEN THERE WAS APPROXIMATELY 49,000 MILES ON IT. *JB

I HAVE BEEN HAVING BRAKE VIBRATING PROBLEMS SINCE 12,000 MILES ON MY 2004 JEEP. IT HAS GOTTEN SUBSTANTIALLY WORSE, NOW AT 18,000 MILES. I HAVE CONTACTED JEEP CORPORATE AND THEY WERE OF NO HELP. THE 3 TIMES I BROUGHT MY JEEP IN FOR REPAIR, ALL THEY DID WAS "RE-SURFACE" THE BRAKE PADS ONCE BECAUSE THEY WERE "WARPED." THEY COULD NOT COVER THE COST OF THE RESURFACING OR THE DIAGNOSIS BECAUSE MY JEEP WAS OVER 12,000 MILES. ACCORDING TO THE NHSTA WEBSITE, THERE ARE A NUMBER OF JEEP CUSTOMERS WITH THE EXACT SAME PROBLEM. *JB

I HAVE A 2004 JEEP GRAND CHEROKEE WITH 38,000 MILES. THE OTHER DAY I WAS ROLLING UP THE DRIVER SIDE WINDOW WHEN I HEARD A POP AND NOTICED THAT THE WINDOW WAS SINKING INTO THE DOOR. TURNS OUT IT WAS THE WINDOW REGULATOR. THIS SEEMS TO BE A VERY COMMON PROBLEM AS YOU CAN FIND ALL SORTS OF MENTION OF IT IN THE FORUMS ONLINE. 320 - 390.00 TO FIX AS WELL. *JB

I PURCHASED A BRAND NEW 2004 JEEP GRAND CHEROKEE. STARTING IN APRIL OF 2004 I HAD TO HAVE MY ROTORS TURNED AFTER LESS THAN 12,000 MILES AFTER HITTING A PATCH OF ICE AND MY ANTI-LOCK BREAKS KICKED IN. IT WAS A DOWNWARD SPIRAL FROM THERE. THE ROTORS WOULD NEED TO BE TURNED JUST SHY OF 3,000 MILES FROM THE PREVIOUS "CORRECTION" AFTER THE 3RD TIME OF HAVING TO BE TURNED THE ROTORS HAD TO BE REPLACED. I PERSONALLY CONTACTED DAMLIER-CHRYSLER AND COMPLAINED ABOUT MY PROBLEM WITH THE ROTORS. THEY HAD THE NERVE TO TELL ME THAT IT WAS THE WAY I AM DRIVING MY CAR AND THAT I SHOULDN'T BE SO ROUGH. I AM A SAFE DRIVER WHO HAS NEVER BEEN IN A SINGLE CAR ACCIDENT OR RECEIVED A TICKET AND DO NOT FEEL THAT THE "CUSTOMER SERVICE" GENTLEMAN HAD A RIGHT TO EVEN SUGGEST OTHERWISE. I HAVE NEVER OWNED A BRAND NEW CAR (I HAVE HAD 3) THAT HAS GIVEN ME MORE PROBLEMS WITH THE ROTORS. I HAVE ALSO NEVER HAD TO REPLACE ROTORS ON A VEHICLE THAT IS LESS THAN 2 YEARS OLD. I COMPLAINED TO MY DEALER EVERY TIME I WAS IN FOR THE REPAIRS AND I LEARNED THAT I WAS NOT THE ONLY ONE EXPERIENCING THE SAME PROBLEM. JEEP WAS OFFERING A "BETTER" BREAKING SYSTEM THAT WOULD "FIX" THE PROBLEM THAT WOULD RUN ME ABOUT $350-$400 PLUS THE COST OF INSTALLATION. THAT IS NOT ACCEPTABLE. I THINK THAT THIS IS A SERIOUS PROBLEM AND COULD CAUSE SERIOUS IF NOT FATAL INJURIES. I AM VERY UPSET IN THE MONEY I HAVE HAD TO INVEST IN A BREAKING SYSTEM FOR A BRAND NEW CAR THAT HAS NEVER BEEN FIXED. *JB

DT: THE CONSUMER FELT THAT THE PROBLEM HAD STARTED WHEN THE VEHICLE WAS PURCHASED AND HAD ONLY GOTTEN WORSE. THE PROBLEM FIRST STARTED ON AUGUST OF 2004. WHEN THE CONSUMER APPLIED THE BRAKES HE COULD FEEL THE VEHICLE SHAKE. THERE WAS A PROBLEM WITH THE FRONT DRIVER AND PASSENGER SIDE WHEEL BRAKE ROTORS. THE VEHICLE FELT LIKE THE WHEELS WERE OUT OF LINE. THE CONSUMER TOOK IT TO A MECHANIC THEY CLEANED THE ROTORS AND PADS. THE VEHICLE IS A 2004 JEEP GRAND CHEROKEE LAREDO. *AK

BRAKE ROTORS REPLACEMENT & RESURFACING TO ELIMINATE VIBRATION AND SHAKING WHEN BRAKING NECESSARY TO REPAIR ANYWHERE FROM EVERY 5000 MILES TO 9500 MILES. *NM

WE WERE DRIVING OUR 2004 JEEP GRAND CHEROKEE LIMITED DOWN AN OPEN HIGHWAY (NO TREES, NO CARS AROUND, ETC.) AT ABOUT 65 MPH, AND THE SUNROOF EXPLODED. IT SOUNDED LIKE A GUNSHOT, EXTREMELY LOUD. FORTUNATELY, WE DID NOT HAVE THE INTERIOR ROOF OPEN, AND THE GLASS THAT SHATTERED DID NOT GET INSIDE THE VEHICLE. WE EXPLAINED THE SITUATION TO THE JEEP DEALERSHIP, AND THEY SAID THE REPAIR OF OUR SUNROOF WOULD NOT BE COVERED UNDER THE WARRANTY SINCE THEY HAD NEVER HEARD OF THIS HAPPENING BEFORE. WE NOTICED ON THE NHTSA WEB SITE (VIA ANOTHER COMPLAINT) THAT THIS HAD HAPPENED BEFORE TO SOMEONE ELSE, AND THE SCENARIO IS ALMOST EXACTLY THE SAME -- SAME VEHICLE, SAME YEAR. THE OTHER COMPLAINT SHOWN ON THIS SITE WAS LOGGED FEBRUARY 2005.*JB

I AM HAVING ABS BRAKE PROBLEMS WITH THIS TRUCK. I OWNED A 2000 JEEP GRAND CHEROKEE FOR 3 YEARS AND HAD THE SAME PROBLEM BUT IT WAS UNDER WARRANTY. THE CALIPERS AND ROTORS HAD TO BE REPLACED 4 TIMES AND THE TRUCK HAD LESS THEN 30,000 MILES. MY BRAKE PADS WERE ALWAYS FINE. I TRADED THE TRUCK IN EARLY FOR A 2004 MODEL. THE SALES MAN ASSURED ME THE PROBLEM WAS FIXED. AFTER A YEAR, I HAD THE SAME PROBLEM, THE ROTORS AND CALIPERS HAD TO BE REPLACED AGAIN, AND THE PADS WERE FINE. THE MECHANIC TOLD ME THE ABS IS THE PROBLEM, AS WHEN YOU STEP ON THE BRAKES, IT ACTIVATES AND HEATS UP THE ROTORS AND DAMAGES THE CALIPERS BECAUSE THE ABS BRAKES DO NOT RELEASE IN TIME TO COOL OFF THE BRAKING SYSTEM. CHRYSLER REPLACED EVERYTHING BECAUSE IT WAS UNDER 13,000 MILES, BUT WILL NOT IF IT HAPPENS AGAIN. WHY SHOULD WE HAVE TO PAY FOR A SYSTEM FAILURE? I THINK CHRYSLER SHOULD RECALL ALL MODELS WITH THIS BRAKING FAILURE AND FIX IT. THEY ARE VERY AWARE OF THE PROBLEM. *JB

DT: JEEP GRAND CHEROKEE. AT FIRST, WHEN STEPPING ON THE BRAKES THE STEERING WHEEL SHOOK. AT 14,700 MILES AND ON 6/1/04 THE MECHANIC DETERMINED IT WAS ONLY THE ABS BRAKES, AND DIDN'T RECORD IT. AT 20,000 MILES AND ON 12/1 2004 THE SHAKING BECAME WORSE AND THEY REPLACED THE REAR ROTORS AND TURNED THE FRONT ROTORS AT NO COST. CURRENTLY, THE SHAKING WAS BAD AGAIN, AND THE ROTORS WERE TOO THIN TO TURN. HOWEVER, ALL 4 ROTORS NEEDED TO BE REPLACED, THE DEALER SAID THEY WOULD FIX THE ROTORS BUT TO NEVER BRING IT BACK TO THEM AGAIN FOR THIS PROBLEM. THE BRAKE PADS HAVE NOT BEEN REPLACED BECAUSE WERE GOOD. *AK