2002 JEEP GRAND CHEROKEE Complaints

DT: 2002 JEEP GRAND CHEROKEE. THE CONSUMER STATED THAT THE VEHICLE HAS 34,000 MILES ON IT AND THE BRAKES HAVE GONE OUT TWICE. THE CONSUMER CONTACTED THE DEALER, AND THEY STATED THAT THEY DO NOT HAVE A RECALL. THE VEHICLE WAS TAKEN TO THE DEALER THE FIRST TIME AND IT WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, AND THEY REPLACED THE PADS AND CUT THE ROTORS. THE PROBLEM OCCURRED 20,000 MILES LATER. THE VEHICLE HAS NOT BEEN INTO A MECHANIC THIS TIME. *AK *SC

VEHICLE SHAKES WHEN BRAKES ARE APPLIED FOR HIGH SPEED BRAKING. JEEP IS QUOTING $700 TO REPAIR. THE RECOMMENDED FIX IS TO INSTALL A DIFFERENTLY MANUFACTURED CALIPER AND ROTOR, THE ORIGINAL DESIGN IS DEFECTIVE. REFERENCE TSB 00500302B. IT IS A DANGEROUS AND EXPENSIVE SAFETY RELATED FIX DUE TO DEFECTIVE INITIAL DESIGN. *NM

THIS IS MY 4TH JEEP. HERE IS A LITTLE BACKGROUND ON THIS ISSUE. I PURCHASED A 2002 JEEP GRAND CHEROKEE, THE OVERLAND EDITION. THE DEALERSHIP PUSHED BUYING A USED CERTIFIED JEEP VEHICLE! THEY MENTIONED THE EXTENDED WARRANTY THAT WOULD TAKE CARE OF ANY ISSUES THAT THE JEEP HAD DURING THE LAST YEARS OF MY OWNERSHIP. I WENT IN THE DEALERSHIP LOOKING TO PURCHASE A NEW VEHICLE BUT THEY TOLD ME ALL THE ADDED BENEFITS / VALUE FROM BUYING FROM THE USED JEEP FACILITY! THE WARRANTY: AS MENTIONED I PURCHASED THE WARRANTY SOLD BY JEEP AT THE LOCAL DEALERSHIP. THE SERVICE AGREEMENT THAT WAS SOLD BY THE DEALERSHIP WENT BANKRUPT! GARY MILLER CHRYSLER JEEP ISUZU LOCATED IN ERIE, PA SOLD THIS TO ME. MY 1ST ISSUE WAS WHEN I DECIDED TO TAKE THE VEHICLE IN BECAUSE OF A VIBRATION WHILE DRIVING. I WAS MADE AWARE THAT THE COMPANY WAS BANKRUPT WHEN TYING TO CALL AND FIND OUT WHAT INFORMATION WILL BE NEEDED WHEN I GO TO THE LOCAL JEEP DEALERSHIP IN KANSAS CITY. FURTHERMORE I MENTIONED TO THE JEEP DEALERSHIP THAT PUSHED THE CONTRACT THAT I AM WILING TO PURCHASE THE BEST CONTRACT TO MAKE SURE I DO NOT HAVE AN ISSUE WITH MY NEW VEHICLE IN THE FUTURE. THE CONSTANT ISSUES: I HAVE NOW TAKEN IN MY JEEP FOR 6 VISITS! I HAVE ONLY INCLUDED SOME OF THE PAYMENTS (SEE THE ADDITIONAL PAPERWORK) BUT YOU CAN SEE A TREND HERE. THIS JEEP HAD BEEN NOTHING BUT A PROBLEM SINCE I PURCHASED THE VEHICLE! I AM NOW STUCK REPLACING THE STEERING PUMP FOR THE 2ND TIME! I HAVE TO PAY FOR THE REPLACEMENT AND LIVE WITHOUT A VEHICLE. I AM OUT SEVERAL THOUSAND DOLLARS AND STILL HAVE TO TAKE THIS VEHICLE (THAT JEEP PUSHED ON ME) TO THE SERVICE SHOP ABOUT EVERY 6 MONTHS. I JUST STARTED DRIVING MY VEHICLE FROM THE LAST SERVICE REPAIR (I AM GETTING VERY FAMILIAR TO THE LOCAL JEEP DEALERSHIPS) AND STILL THE ITEM IS NOT FIXED AND MY JEEP IS LEAKING OIL ALL OVER OUR COMPANY DRIVEWAY. THIS VEHICLE IS A LEMON AND THE COMPANY THAT MADE THE VEHICLE SOLD ME A BANKRUPT CONTRACT. *NM

BRAKES HAVE BEEN REPLACED ON JEEP GRAND CHEROKEE (2002) TWICE SINCE PURCHASE NEW. BOTH TIMES WEAR WAS UNEVEN AND SYMPTOMS WERE EXTREME SHAKING WHILE BRAKING. THE DEALER DID NOT CHARGE FOR THE BRAKE REPAIRS, BECAUSE HE SAID THEY WOULD BILL DAIMLER CHRYSLER AS THEY KNOW THERE IS A PROBLEM WITH THE BRAKES. THE THIRD TIME THE BRAKES BEGAN SHAKING I SPOKE WITH THE DEALER FOR REPAIR. THEY INFORMED ME THAT THE CAR MANUFACTURER EXTENDED THE BRAKE WARRANTY UP TO THREE YEARS AND 36000 MILES BECAUSE OF THE DEFECT BUT WOULD NOT BE PAYING FOR REPLACEMENTS AFTER THAT TIME. I AM NOW EXPECTED TO REPLACE THESE HORRIBLE BRAKES ON MY OWN. I CALLED THE COMPANY AND GOT NO ASSISTANCE. I AM AWARE THAT A RECALL WAS PLACED ON PREVIOUS JEEP BRAKES, AND I AM INFORMING YOU OF THESE FACTS SO IT COULD BEGIN AN INVESTIGATION AGAIN. THANK YOU. *JB

DT CONSUMER STATED THE ENGINE FAILED ON SEPTEMBER 16, 2005, THE OIL PRESSURE DROPPED TO ZERO WHILE ON A HILL, ALL TYPES OF NOISE CAME OUT OF THE ENGINE. CONSUMER STATED THEY HAD THE VEHICLE TOWED TO A DEALER, AND DEALER SAID THERE WAS SLUDGE BUILD UP INSIDE THE MOTOR. CONSUMER A HAS USED THE PROPER OIL AS STATED IN THE OWNERS MANUAL. CONSUMER CONTACTED THE MANUFACTURER, THEY SAID THERE WAS NOTHING THEY COULD DO. THEY CLAIMED IT WAS NOT FROM CHANGING THE OIL AT CHRYSLER. HOWEVER, CONSUMER STATED THEY HAD RECORDS FOR THE OIL CHANGES AT THEIR LOCAL MECHANIC. *AK

RIGHT REAR PASSENGER POWER WINDOW REGULATOR FAILED ON 10/3/05, AND THE WINDOW FELL DOWN. COST TO REPLACE $370.00. WHILE AT THE REPAIR SHOP PICKING UP THE VEHICLE, THE RIGHT FRONT POWER WINDOW REGULATOR FAILED. REGULATOR ALSO HAD TO BE REPLACED, TOTAL FOR THE DAY $725.00. *NM

DT: THE CONTACT STATES HE OWNS A 2002 JEEP GRAND CHEROKEE LIMITED. THE CONSUMER STATES THAT THERE WAS TECHNICAL SERVICE BULLETIN 10005603 REGARDING THE VISIBILITY:DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:CONTROLS/WIRING. THE CONSUMER STATED THAT HE HAD THE REPAIRS DONE, BUT THE COST WAS $1,357.24. HE WAS STILL NOT SATISFIED WITH THE REPAIR OF THE VEHICLE BECAUSE SOME OF THE VENTS PUSHED THROUGH A LOT OF AIR, AND SOME OF THE VENTS PUSHED THROUGH A MINIMUM AMOUNT OF AIR. THE CONSUMER FELT THAT THIS WAS A SAFETY DEFECT BECAUSE IT DID NOT ALLOW THE DEFROSTING SYSTEM TO WORK PROPERLY ON THE PASSENGER'S SIDE OF THE VEHICLE. THE CONSUMER WAS CONCERNED THAT THERE WAS NO HEAT OR AIR CONDITIONING ON THE PASSENGER'S SIDE. THE DIGITAL CONTROL FOR THE PASSENGER'S SIDE OF THE DOOR DID NOT WORK DUE TO THE BREAKING OF THE DOOR VENTS AND THE DUCT WORK FOR THE DEFROST/DEFOGGER, AIR CONDITIONER, AND HEATING SYSTEM. THE CONSUMER CONTACTED THE MANUFACTURER, AND THEY STATED THEY WOULD GET BACK IN CONTACT WITH THE CONSUMER AFTER THEY CONTACTED THE DEALERSHIP. WHEN THE MANUFACTURER CALLED BACK, THEY STATED THERE WAS NOTHING THAT THEY WOULD DO BECAUSE THE VEHICLE WAS OVER THE THREE YEAR, 36,000 MILES WARRANTY.*AK THE TRANSMISSION GOVERNOR SOLENOID WAS REPLACED. THE ROTORS WERE REPLACED BECAUSE THEY WERE WARPED.

I WAS DRIVING ON INTERSTATE 68 IN MARYLAND WHEN ENGINE FAILED. DOUGLAS MOTORS A MEMBER OF THE CHRYSLER GROUP INFORMS ME THE ENGINE FAILED DUE TO SLUDGE. ENGINE OIL HAS BEEN CHANGED EVERY 3000 TO 5000 MILES WITH 5W 30. CHRYSLER OFFERS NO HELP EXCEPT I SHOULD OF TAKEN THE EXTENDS WARRANTY. *JB

I OWN A 2002 JEEP GRAND CHEROKEE. ABOUT A WEEK AGO WHILE DRIVING I HEARD A LOUD POP COME FROM THE ENGINE. WHEN I STOPPED TO EXAMINE THE PROBLEM, I SAW A LARGE LEAK COMING FROM THE BOTTOM OF MY CAR. AFTER LOOKING UNDER THE HOOD, I SAW THAT THE PLASTIC COOLING FAN IN MY ENGINE HAD SHATTERED AND THE PIECES PUNCTURED MY RADIATOR. THE SHROUD COVERING MY COOLING FAN HAD ALSO BEEN SHATTERED. I IMMEDIATELY TOOK THE JEEP TO MY LOCAL CHRYSLER DEALER (WHOM I BOUGHT THE CAR FROM). AFTER LOOKING AT IT THEY TOLD ME THERE WAS MAJOR DAMAGE CAUSED BY THIS INCIDENT. IN ADDITION TO NEEDING A NEW COOLING FAN, SHROUD AND RADIATOR, I ALSO NEEDED A NEW HEAD GASKET BECAUSE THE CAR HAD OVERHEATED. I BELIEVE THERE WAS A DEFECT WITH THE PLASTIC FAN WHICH LED TO THE DAMAGE TO MY CAR. I HAVE CONTACTED CHRYSLER ABOUT THIS SITUATION AND THEY SAID THERE IS NOTHING THEY WILL DO. I WOULD APPRECIATE YOUR PROMPT ATTENTION LOOKING INTO THIS MATTER. THANK YOU. *JB

SEPTEMBER 12, 2005 MY HUSBAND WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT IN OUR 2002 JEEP LIBERTY WHEN A CAR MADE A LEFT HAND TURN IN FRONT OF HIM. WHEN THE CARS IMPACTED THE SEAT BELT FAILED TO RESTRAIN HIM RESULTING IN HIS FACE HITTING THE STEERING WHEEL. MY HUSBAND SUFFERED FACIAL TRAUMA AND WHIPLASH AS A RESULT. CHRYSLER WAS CONTACTED ON 9/19/05, AND THEY DID INDICATE THAT SOMEONE WOULD CONTACT US WITH IN 48 HOURS SO THAT THEY CAN COME TAKE A LOOK AT THE VEHICLE. OTHER THAN THAT NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM. *NM