2004 JEEP GRAND CHEROKEE Complaints

WHEN BREAKING TO COME TO A STOP AT A STOP LIGHT, SLOWLY ROLLING AT ABOUT 5 MPH, THE CAR SUDDENLY ACCELERATED ON ITS OWN AND LURCHED FORWARD. I HAD TO PRESS DOWN ON THE BREAK PEDAL VERY HARD TO STOP THE CAR, THE SAME TIME IT WAS ACCELERATING. THIS LASTED ABOUT 2 SECONDS, AND THEN THE ACCELERATION STOPPED. WHEN I RETURNED HOME I TOOK THE CAR INTO THE DEALER AND THE DEALER SAID THAT IT WOULD PROBABLY NOT BE ABLE TO DIAGNOSE THE PROBLEM UNLESS IT DID IT AGAIN WHEN I TOOK IT IN. IT HAS NOT HAPPENED AGAIN SINCE. THE AUTO IS A 2004 JEEP GRAND CHEROKEE WITH A V-8 ENGINE.

I WAS PUSHED OFF THE ROAD DURING A SNOWSTORM BY A SEMI TRACTOR/TRAILER AND HIT A CEMENT BARRIER ON I480 WITH MY 2004 JEEP GRAND CHEROKEE. UPON ESTIMATING THE DAMAGES, I WAS TOLD THAT I HAD LEFT FRONT RAIL DAMAGE THAT REQUIRES REPLACEMENT. AFTER 3 WEEKS THE REPAIR FACILITY WAS UNABLE TO LOCATE A REPLACEMENT RAIL FOR MY VEHICLE (THEY WERE TOLD THAT THE PART WAS UNAVAILABLE). ON 5/11/05 I CALLED DAIMLER-CHRYSLER MYSELF TO FIND OUT WHAT IS GOING ON, AND WHY THERE ARE NO RAILS AVAILABLE FOR A 2004 (ONE MODEL YEAR OLD) VEHICLE. I WAS TOLD BY THE 1ST PERSON I SPOKE WITH (ERIC) THAT THE REASON A RAIL COULD NOT BE FOUND IS BECAUSE THEY ARE DEFECTIVE WITH WELDING ISSUES AND BEING RECALLED. I ASKED WHY I WASN'T NOTIFIED BY DAIMLER CHRYSLER AND HE DIDN'T KNOW. HE TOOK DOWN ALL MY INFORMATION AND SAID THAT HE WAS SENDING MY FILE TO THEIR PARTS DEPARTMENT TO DO A WORLD WIDE SEARCH FOR A RAIL AND HE WOULD GET BACK TO ME IN A COUPLE DAYS. BY LATE AFTERNOON ON 5/13/05 I HAD NOT HEARD BACK FROM DAIMLER CHRYSLER, SO I CALLED BACK. I TOLD MY STORY TO 3 MORE PEOPLE THAT I WAS TRANSFERRED AROUND TO, AND THE LAST PERSON I SPOKE TO WAS GEOFF, HE WAS RUDE, TRIED TO INTIMIDATE ME, TELLING ME THAT I HAD NO BUSINESS CALLING THERE, I WAS DOING THE LEGWORK FOR MY INSURANCE COMPANY, AND I TOLD HIM THAT I HAD EVERY RIGHT TO CALL AS I AM THE VEHICLE OWNER. BOTTOM LINE, THEY CAN PRODUCE A RAIL FOR MY VEHICLE AS EARLY AS JUNE 1, 2005, BUT NO GUARANTEE THAT IT WILL BE THAT DATE. I FEEL THAT I HAVE GOTTEN THE TOTAL RUN AROUND AND HAVE BEEN FORCED TO USE A RENTAL CAR FOR 4 WEEKS NOW, BECAUSE OF DAIMLER CHRYSLER'S FAILURE TO PROVIDE PARTS FOR A 2004 MODEL YEAR VEHICLE WHICH I UNDERSTAND THEY SHOULD HAVE IN STOCK FOR A 10 YEAR PERIOD.(BY FEDERAL LAW). I AM TOTALLY FRUSTRATED BY THEIR LACK OF ASSISTANCE AND EMPATHY FOR MY SITUATION, AND WANT TO KNOW WHAT RECOURSE I MAY HAVE AGAINST THEM OR THE GOVERNMENT FOR FAILURE TO PRODUCE A PART FOR A CAR THAT IS ONE MODEL YEAR OLD.

DT; FRONT BRAKE ROTORS HAVE BEEN REPLACED TWICE AND REDONE ONCE WITHIN 25,000 MILES. WHEN BRAKE PRESSURE IS APPLIED THERE IS MAJOR VIBRATION FROM THE STEERING WHEEL. AFTER CURRENT RESURFACE NO PROBLEMS AS OF NOW. *TT

THE FRONT BRAKES PULSATED BECAUSE THE FRONT ROTORS WERE WARPED. THE DEALERSHIP RE-SURFACED THE ROTORS AND REPLACED THE BRAKE SHOES, BUT THE FAILURE HAS RECURRED. THIS IS A COMMON FAILURE WITH THESE VEHICLES , IN WHICH THE DEALERSHIP AND MANUFACTURER ARE AWARE OF. *JB THE BRAKE PROBLEM BEGAN INITIALLY AT ABOUT 17,000 MILES AND BECAME PROGRESSIVELY WORSE. RESURFACED ROTORS AT 20,000 MILES AND THEY BEGAN EXHIBITING PROBLEMS AT ABOUT 22,500 MILES. PROBLEM IS CONTINUING TO WORSEN. *BF *NM

MY WIFE HAD A FRONT END COLLISION ON FRIDAY 5-6-05 WITH OUR 2004 JEEP GRAND CHEROKEE. THE AIR BAG FAILED TO DEPLOY. MY WIFE SUSTAINED A HEAD TRAUMA INJURY.

CONSUMER STATES: VEHICLE SHAKES ONLY WHEN BRAKING. ALL 4 ROTORS ARE WARPED, AT VARIOUS SPEEDS THE VEHICLES SHAKES MORE SO AT 45 MPH OR MORE. SHAKES MORE VIOLENTLY WHEN BRAKING FROM THAT SPEED. NO INDICATION OF FOR WARNING UNTIL VEHICLE BEGAN TO SHAKE WHILE BRAKING. DIAMLER CHRYSLER WILL REPLACE THE FRONT ROTORS, BUT NOT THE BACK ROTORS, AND REFUSED TO GIVE INFORMATION AS ONE WHY THEY WILL ONLY REPLACE FRONT, AND NOT THE BACK, AND REFUSE TO GIVE INFORMATION REGARDING DEFFECT OF ROTORS.*AK

VEHICLE EXPERIENCED SUDDEN ACCELERATION, WHICH CAUSED THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND COULD CAUSE AN ACCIDENT. MANUFACTURER HAD BEEN CONTACTED BY OWNER.*AK

2004 JEEP GRAND CHEROKEE ON 3RD SET OF FRONT ROTORS AT 18,869 MILES. REAR ROTORS IDENTIFIED WITH SAME PROBLEM AND JEEP WILL NOT COVER UNDER WARRANTY. MULTIPLE COMMUNICATIONS WITH JEEP HAVE FAILED TO RESOLVE ISSUE. HOWEVER, WHEN WE EMAILED JEEP TO INQUIRE ABOUT WHETHER OR NOT ROTORS WERE UPGRADED ON 2005 MODEL TO FIX BRAKE ROTOR PROBLEMS IDENTIFIED ON 1999-2004 MODEL WE WERE INFORMED THAT "YES WE DID UPDATE THE ROTORS ON THE 2005 MODEL GRAND CHEROKEE AND CHANGED THE VENDOR FOR THE ROTORS." THIS, I BELIEVE, INDICATED THAT THEY IDENTIFIED A PROBLEM WHICH REQUIRED THEM TO NOT ONLY UPDATE THE ROTORS BUT IT WAS ALSO SEVERE ENOUGH TO CHANGE VENDORS. I FEEL THAT JEEP SHOULD UPGRADE OUR FRONT AND REAR ROTORS TO EITHER THE 2005 MODEL ROTOR (IF APPROPRIATE) OR UPGRADE TO A DIFFERENT TYPE OF ROTOR WHICH DOES NOT HAVE A HISTORY OF WARPING REQUIRING REPLACEMENT.

INCIDENT 1, ON SATURDAY FEBRUARY 5, 2005 WHILE MANEUVERING INTO A SPACE IN A PARKING LOT I SHIFTED INTO REVERSE WITH MY FOOT ON THE BRAKE SUDDENLY THE CAR, 2004, JEEP, GRAND CHEROKEE LURCHED BACKWARD. I PRESSED MORE FIRMLY ON THE BRAKE PEDAL AND CAR JERKED. THEN, THE ENGINE REVVED HIGHER, CAUSING THE CAR TO HURTLE TOWARD CARS IN THE ROW BEHIND. ONLY BY STANDING ON THE BRAKE PEDAL DID THE VEHICLE STOP, BUT JUST INCHES FROM A CAR BEHIND US. DEALER'S MECHANIC SUBSEQUENTLY COULD FIND NOTHING WRONG ,AND COULD NOT DUPLICATE THE EVENT. INCIDENT 2 OCCURRED ON WEDNESDAY APRIL 20, 2005. WHILE BRAKING GENTLY WHEN APPROACHING A RED TRAFFIC LIGHT THE ENGINE SUDDENLY STARTED REVVING QUICKLY. I BRAKED HARDER, BUT THE ENGINE REVVED HIGHER, OVERCOMING THE BRAKING EFFORT I AGAIN STOOD ON THE BRAKE, BRINGING THE CAR TO A HALT ONLY A FEW FEET FROM A CAR WAITING AT THE LIGHT. EXAMINATION OF THE BRAKE PEDAL AT THIS TIME SHOWED THAT MY FOOT WAS ONLY ON THE BRAKE PEDAL, AND NOT NEAR THE ACCELERATOR PEDAL, AND THAT NOTHING WAS PRESSING ON THE ACCELERATOR PEDAL.*AK

AFTER ONLY 11 MONTHS AND APPROXIMATELY 7,200 MILES CAR BECAME DIFFICULT TO CONTROL DURING BRAKING AT HIGHWAY SPEEDS. BRAKE PEDAL HAD SEVERE PULSATION, STEERING WHEEL SHOOK HARDER, AND CAR SHOOK DURING ALL BRAKING CONDITIONS. DEALER REPLACED FRONT ROTORS. AFTER 18 MONTHS AND 12,000 MILES, BRAKE PEDAL BEGAN PULSATING, AND STEERING WHEEL STARTED SHAKING DURING BRAKING CONDITIONS. DEALER REPLACED FRONT ROTORS AGAIN! THE DEALER INFORMED ME THAT THE ROTORS ARE NO LONGER COVERED BY THE MANUFACTURER UNDER WARRANTY. I AM VERY CONCERNED ABOUT THIS PROBLEM AND THE LACK OF ATTENTION BY THE MANUFACTURER TOWARDS RESOLVING THE PROBLEM. IF THE PROBLEM HAS NOT BEEN RESOLVED BY THE MANUFACTURER, THEN AM I EXPECTED TO HAVE THE SAME PROBLEMS AGAIN WITHIN 3,000 TO 5,000 MILES FROM NOW? AND THEN WHO WILL BE RESPONSIBLE FOR THE COST? ME...THE CONSUMER!!!!! THE MANUFACTURERS OF ALL VEHICLES HAVE THE RESPONSIBILTY TO PROVIDE A QUALITY BRAKING SYSTEM IN ALL VEHICLES THAT SHOULD WORK CORRECTLY AND WITHOUT PROBLEMS.*AK