1999 JEEP GRAND CHEROKEE Complaints

WE FEEL UNSAFE IN THIS JEEP.AND WERE TOLD THERE WAS NO MORE THAT COULD BE DONE FOR OUR JEEP REPAIR WISE THE DEALER NOR CHRYSLER WILL ACCEPT THAT THIS IS ALEMON AND I FEEL STEPS SHOULD BE TAKEN TO PROTECT NOT JUST MY FAMILY BUT OTHER FAMILYS AS WELL. NO SAFETY DEFECT LISTED WITHIN SUMMARY. *AK

WHILE TRAVELING AT HIGWAY SPEED OF 50 MPH CONSUMER STARTED TO BRAKE AND NOTICED STEERING WHEEL SHAKING, AND VEHICLE STARTED TO VIBRATE. NO ACCIDENT OR INJURIES HAVE OCCURRED. VEHICLE HAS EXPERIENCED PULLING TO ONE SIDE WHILE BRAKING. CONSUMER STATED THAT ABOUT EVERY 7OOO MILES ROTORS NEEDED TO BE REPLACED. *AK

1999 JEEP GRAND CHEROKEE CHRONIC BRAKE SYSTEM PROBLEM THE FRONT WHEELS PULSATE AND THE STEERING SHIMMIES WHEN THE BRAKES ARE APPLIED AT HIGHWAY SPEEDS. SAFETY IS A MAJOR CONCERN SINCE THE PROBLEM BECOMES MORE PRONOUNCED UNDER URGENT BRAKING CONDITIONS. JEEP SERVICE HAS MADE SIX (6) ATTEMPTS TO FIX THE PROBLEM WITHOUT SUCCESS. HISTORY:THE JEEP SERVICE DEPARTMENT HAS MADE SIX (6) UNSUCCESSFUL ATTEMPTS TO FIX THE PROBLEM ONLY TO HAVE IT REAPPEAR APPROXIMATED 5,000 MILES AFTER EACH SERVICE ATTEMPT. THE WARRANTY PERIOD FOR THE BRAKE SYSTEM HAS NOW EXPIRED AND IN SPITE OF THE SIX FAILED ATTEMPTS  THE JEEP SERVICE AREA MANAGER HAS SUGGESTED THAT HE CAN NO LONGER CONTINUE TO PAY THE COST OF THESE SERVICE CALLS AND IT WILL BECOME MY RESPONSIBILITY. I HAVE REJECTED HIS LAST SERVICE RECOMMENDATION THAT WOULD REQUIRE ME TO PAY FOR NEW BRAKE PADS AND INSTALLATION LABOR, WHILE JEEP SERVICE WOULD REPLACE THE DEFECTIVE ROTORS AT NO CHARGE. THERE HAS BEEN NO REASSURANCE THAT THIS WOULD RESOLVE THE PROBLEM. PROBLEM DIAGNOSIS: THE CAUSE OF THE PULSATING PROBLEM HAS BEEN ATTRIBUTED TO A CONDITION THAT IS CAUSING THE BRAKE ROTORS TO OVER-HEAT AND THEN WARP. THE SIX (6) ATTEMPTS TO CORRECT THE PROBLEM HAVE ENTAILED FOUR (4) FRONT WHEELS ROTOR RESURFACING EXPERIMENTS, ONE (1) FRONT WHEELS ROTOR REPLACEMENT AND ONE (1) RECOMMENDATION THIS WEEK TO REPLACE THE ROTORS AGAIN. THE SERVICE REPRESENTATIVE HAS SUGGESTED THAT THE VEHICLE DRIVER IS MISAPPLYING THE BRAKES AND CAUSING THE PROBLEM. (THIS IS PURE SPECULATION AND AN UNSUBSTANTIATED ACCUSATION) MY POSITION IS THAT A JEEP BRAKE SYSTEM DESIGN OR PRODUCT FAILURE EXISTS THAT HAS NOT YET BEEN IDENTIFIED AND AT THIS TIME THERE IS NO KNOWN SOLUTION TO THE PROBLEM. RESOLUTION:MY FIRST PREFERENCE IS THAT JEEP FIX THE PROBLEM AND ALLOW ME TO ENJOY THE VEHICLE I SELECTED TO PURCHASE ALMOST TWO YEARS AGO. AN ALTERNATIVE WOULD BE FOR JEEP TO CONTINUE MAKING THE NECESSARY REPAIRS TO THE BRAKE SYSTEM UNTIL THEY SOLVE THE PROBLEM. *AK

BRAKE ROTORS FAILED TWO TIMES IN LESS THAN 30,000 MILES. CHRYSLER REFUSES TO ASSIST AND WILL NOT GIVE ME THE NAME OF THE FACTORY REPRESENTATIVE. THE LAST TIME THEY FAILED THERE WAS NEARLY AN ACCIDENT. *AK

CUPS AND FLAT SPOTS FOUND FROM PROFESSIONAL INSPECTION. TIRES HAVE FLAT SPOTS MAKING NOISE. TIRES ALSO CAUSING VIBRATION. SIDEWALLS HAVE VISIBLE DIPS. EXTREMELY RAPID WEAR ALSO NOTED. *AK (TIRESIZE: P225/75R16)( DOT NUMBER: TIRE SIZE: P225/75R16 )

HARD PULSATION WHEN APPLYING BRAKES MOST NOTICEABLE AT HIGHER SPEEDS. TWO IDENTICAL DEFECTS IN ABOUT FIVE MONTHS. TWO DIFFERENT SERVICE CENTERS REPAIRED SAME BY RE-FACING ROTORS. ONE IN FL AND THE OTHER IN NJ. *AK

ROTORS HAVE BEEN REPLACED THREE TIMES THIS YEAR, APRIL, AUGUST AND DECEMBER. EACH TIME BRAKES STARTED PULSATING. SECOND INCIDENT THE BRAKES ACTUALLY STARTED SEIZING UP WHILE DRIVING ON HIGHWAY. WHEN THE VEHICLE WAS STOPPED AND TURNED OFF, THE BRAKE LIGHTS WERE STILL ON, INDICATING THAT THE BRAKES WERE STILL ENGAGED. DEALER NEVER QUESTIONS REPLACING ROTORS EACH TIME AND EACH TIME THEY ARE UNDER WARRANTY AND AT NO COST TO CONSUMER. I WORRY ABOUT THE SAFETY FACTOR OF WILL THESE BRAKES BE AT PEAK EFFICIENCY WHEN I REALLY NEED THEM.*AK

CONSUMER IS HAVING PROBLEMS WITH AUTOMATIC TRANSMISSION IN A JEEP GRAND CHEROKEE. WHEN COMING TO A COMPLETE STOP, AND AFTER 10-15 SECONDS OF WAITING, VEHICLE JERKS FORWARD. THIS PROBLEM HAPPENS ALL THE TIME. CONTACTED DEALER, AND DEALER HAS FIXED THE PROBLEM, BUT IT HAS COME BACK TIME AFTER TIME.*AK

BRAKES ARE IN BEING REPAIRED FOR THE 3RD TIME, THEY INSIST IT'S MY DRIVING HABITS NOT A PROBLEM, THEY SHIMMY AND VIBRATE AT LOW AND HIGH SPEEDS.I HAVE THE ROTORS REPLACED AND GROUND TWICE NOW. THE CAR PULLS TO THE RIGHT ALSO. *AK

FRONT AND BACK DISC BRAKE ROTORS WARPED TWICE WITHIN 22,000 MILES . DEALER WILL REPLACE OR RESURFACE WITH SAME PARTS, SO DEFECT WILL OCCUR AGAIN. MANUFACTURER WAS NOT DEVELOPING A SOLUTION FOR ROTORS NOT TO FAIL PREMATURELY.*AK