2002 JEEP GRAND CHEROKEE Complaints

I OWN A 2002 JEEP GRAND CHEROKEE, IN LESS THAN 3 YRS, THE HEATING ACTUATORS AND SWITCHING BAFFLES FOR HEAT/COOLING SPLIT TEMPERATURE. CONTROL HAS FAILED AFTER THIS SHORT TIME, WHICH IS A DESIGN ISSUE ! WARRANTY DID NOT COVER THE COST TO REPAIR. *AK

WINDSHIELD WIPER ARM BROKE AND HAD TO BE REPLACED BECAUSE IT WAS SCRAPING THE WINDOW.*AK

AT 15000 MILES THE ROTORS WARPED. AS A RESULT, WHEN APPLYING THE BRAKES THE FRONT END SHOOK VIOLENTLY. THE PART WAS REPLACED THREE TIMES. HOWEVER, PROBLEM RECURRED. *AK CONSUMER WAS TOLD BY JEEP THAT THIS IS A PROBLEM IN ALL GRAND CHEROKEE SINCE 1999 AND THAT THERE IS NO FIX (AFTER MARKET ROTOR WILL NOT FIX THE PROBLEM). *BF *NM

I HAD THE EXACT SAME PROBLEM AS BELOW. HAD IT REPAIRED AND THE DEALERSHIP SAYS THEY REPAIR 2 - 3 EVERY WEEK AND THEY EVEN GAVE ME A COPY OF THE SERVICE BULLETIN THAT JEEP PUTS OUT TO THEIR MECHANICS. SERVICE MANAGER SAYS HE HAS COMPLAINED TO JEEP ABOUT RECALLING BUT THEY TOLD HIM IT WAS TOO EXPENSIVE OF A PART AND NOT A SAFETY ISSUE. 2002 GRAND CHEROKEE LIMITED HAS A KNOWN PROBLEM WITH THE DUAL CLIMATE CONTROL SYSTEM. A DOOR IN THE SYSTEM ROUTINELY BREAKS OR STRIPS AS SOON AS THE VEHICLE HAS PASSED THE MANUFACTURERS WARRANTY END DATE. ONE SIDE(DRIVERS) OF THE SYSTEM WORKS AS ADVERTISED, HOWEVER THE PASSENGER SIDE WILL ONLY BLOW EXTREMELY COLD AIR. THE COST TO RECTIFY THIS ANOMALY IS AROUND $800 AT A JEEP DEALERSHIP. FROM READING SEVERAL AUTOMOTIVE REPAIR FORUMS ON THE INTERNET, THIS PROBLEM IS OCCURRING IN A VERY HIGH NUMBER, PROBABLY PERCENTAGE OF VEHICLES. SUPPOSEDLY JEEP IS AWARE OF THE DEFECTIVE PART USED IN THE SYSTEM AND IS NOT DOING ANYTHING ABOUT IT.*AK

AIR BAG LIGHT CAME ON WHILE DRIVING. DEALER SAID IT COULD BE CAUSED BY A NUMBER OF PROBLEMS.*AK

I HAVE A 2002 JEEP GRAND CHEROKEE LAREDO, MANUFACTURED 8-2001. IN NOVEMBER 2004, THE CAR BEGAN TO HAVE A HARD START TO IT. THE LONGER THE CAR SAT, THE LONGER IT TOOK TO START IT. SOMETIMES THE CRANKING WENT ON FOR ABOUT 10 SECONDS. IT WOULD DO THIS FOR 2-3 WEEKS AND THEN STOP FOR 2-3 WEEKS AND THEN REPEAT THE CYCLE. THE CHECK ENGINE LIGHT CAME ON AND THE MESAGE WAS 341: MEANING CAMSHAFT SENSOR MALFUNCTION. IT IS INVOLVED IN RELAYING POWER TO THE ENGINE AND, IF IT FAILED, COULD RESULT IN LOSS OF POWER WHILE IN MOTION. I SPENT $220 TO HAVE IT FIXED. HOWEVER, THE HARD START STILL CONTINUED. I WENT TO A JEEP DEALERSHIP WHERE THEY TOLD ME, WITHOUT A DOUBT, THAT IT WAS THE FUEL PUMP. I ASKED THEM HOW IN 3 MINUTES THEY COULD KNOW THAT. THEY TOLD ME THAT THERE HAS BEEN A REALLY HIGH FAILURE RATE OF THE FUEL PUMP MODEL WHICH WAS INSTALLED IN MY CAR. THEY TOLD ME THAT IT HAS BEEN A PERSISTENT PROBLEM IN GRAND CHEROKEES IN YEARS 1999-2003. I ASKED WHY THEY HAD NOT ISSUED A RECALL OR INVESTIGATIOIN AND THE SERVICE ASSISTANT TOLD ME THAT THE COST TO REPLACE THESE FUEL PUMPS WOULD BE EXHORBITANT IF DONE ACROSS A MASS SCALE. HOWEVER, HE WAS MORE THAN HAPPY TO GIVE ME A $550 BILL TO HAVE THE FUEL PUMP REPLACED. I HAD NO CHOICE BUT TO PAY IT BECAUSE, AT SOME POINT, IT WOULD FAIL ALTOGETHER RESULTING IN AN INOPERABLE VEHICLE. MY COMPLAINT IS THIS: IF THEY ARE AWARE OF A SERIOUS FUEL SYSTEM FAILURE THAT IS WIDESPREAD AND THEY REFUSE TO PUBLICLY ACKNOWLEDGE THIS FUEL SYSTEM FAILURE, IS THERE SOMETHING THAT NHTSA CAN DO? I ALSO WANT TO REPORT THIS FUEL SYSTEM FAILURE IN THIS COMPLAINT.*AK

THE ROTORS IN MY GRAND CHEROKEE HAVE FAILED EARLY ON MY 2002. I HAD TO HAVE THEM REPLACED--UNDER 5000 MILES--THEN AT 22000 THEY FAILED AGAIN AND THIS TIME THEY CUT THEM DOWN--NOW AT 35000, I HAVE TO HAVE THEM REPLACED. THESE ARE CHRYSLER / MOPAR PARTS--THIS IS A JEEP--LIKE A TRUCK--SO WHY IS THIS A PROBLEM--NOT ONLY I HAVE HAD THIS PROBLEM--WHEN SPEAKING WITH FULLERTON, IN SOMERVILLE NJ, I WAS TOLD BY THE SERVICE MANAGER THAT IT HAS BEEN A PROBLEM AND EVEN HIS WIFE'S JEEP DID IT--HOWEVER SINCE HE REPLACED WITH A NON CHRYSLER/MOPAR PART, HE HAS NOT SEEN ANY CONTINUING PROBLEMS. I FEEL THAT THESE PARTS ARE DEFECTIVE AND SINCE THIS IS THE 3RD TIME OF THIS HAPPENING, I AM ANNOYED. I CALLED THE CHRYSLER CONSUMER LINE AND I WAS TOLD THAT IF I HAD CALLED BEFORE THE VEHICLE WAS REPAIRED, THAT MAYBE SOME OF THE COST COULD HAVE BEEN ADJUSTED--THIS IS AFTER THE FACT- CAN ANYTHING BE DONE?*AK

TWO OF THE WHEELS ON THE CONSUMER'S 2002 JEEP GRAND CHEROKEE LEAKED AIR DUE TO RUST. *NM THE CONSUMER WAS TOLD THE INSIDE OF THE RIM WAS RUSTING. *JB

CONSUMER COMPLAINED ABOUT A FRONT ROTORS. PROBLEM. THEY HAD TO BE REPLACED EVERY 15,000 MILES. OWNER CONTACTED THE DEALER AND THE MANUFACTURER, WHO STATED THAT THE WEAR TIME WAS NORMAL. *AK

STEERING COLUMN PULSES WHILE APPLYING THE BRAKES AND HAS SINCE THE PURCHASE OF THE AUTOMOBILE. I AM TOLD THIS IS NOT COVERED BY THE WARRENTY AND WILL COST $ 200.00 TO CORRECT. I FEEL THIS SHOULD BE COVERED BY THE WARRENTY.*AK