2004 JEEP GRAND CHEROKEE Complaints

WHEN TRAVELING 55 MPH UP A STEEP HILL, THE VEHICLE VIOLENTLY SHIFTS TO 2ND GEAR CAUSING AN UNACCEPTABLE TORQUE ON THE DRIVER AND PERSONS IN THE CAR. RPM'S GO FROM APPROX. 1800RPM TO 5000RPM INSTANTANEOUSLY. THIS HAS HAPPENED BOTH WHEN USING THE CRUISE CONTROL AT 55 MPH AND ALSO AT 55 MPH WITHOUT THE CRUISE CONTROL. *JB

WHILE DRIVING HEAD RESTRAINT DOES NOT PROTECT CONSUMER'S HEAD. CONSUMER IS VERY CONCERNED WITH BEING REAR ENDED. *AK THE CONSUMER BELIEVES THAT THE HEAD RESTRAINTS ARE SET TOO FAR BACK TO ADEQUATELY PROTECT THE PASSENGER'S NECK IN THE EVENT OF A COLLISION. *NM

MY HUSBAND AND I WERE IN A 2003 JEEP GRAND CHEROKEE, STOPPED AT A STOP LIGHT AND REAR ENDED BY A TOYOTA CELICA TRAVELING ABOUT 40 MPH ACCORDING TO THE POLICE STATEMENT. OUR JEEP THEN HIT THE CAR IN FRONT OF US (IT WAS A FOUR CAR CHAIN REACTION COLLISION). THE DRIVERS AND FRONT PASSENGER SEATS RECLINED ON IMPACT. HAD OUR GRANDSON BEEN IN HIS CHILD SAFETY SEAT, HIS LEGS WOULD HAVE BEEN CRUSHED, IF NOT WORSE. FURTHER, THE SHOULDER RESTRAINT DID NOT HOLD ON THE PASSENGER SIDE, RESULTING IN MY HEAD SMASHING INTO THE DASHBOARD. THE AIR BAGS DID NOT DEPLOY.*AK

CONSUMER'S VEHICLE WAS INVOLVED IN A FRONTAL IMPACT AT 30 MPH DUE TO SEVERE WEATHER. UPON IMPACT, AIR BAGS DID NOT DEPLOY. *AK

VEHICLE WAS INVOLVED IN A FRONTAL COLLISION WITH ANOTHER VEHICLE AT 25-30 MPH. UPON IMPACT, NEITHER FRONTAL AIR BAGS DEPLOYED. NO INJURY WAS REPORTED. DEALER AND THE MANUFACTURER WERE NOT NOTIFIED.*AK

THE GAS PEDAL OVER TOOK BRAKE ON 2 OCCASIONS, ONE TIME WENT THROUGH A RED LIGHT. REPLACE BAD FRONT BRAKES. *BF THE DEALER SUGGESTED THAT NOTHING WAS WRONG WITH THE BRAKES AND CHANGED THE BAD FRONT BRAKES AND THE PROBLEM HAS NOT RETURNED SINCE. *SC

WHEN DRIVING SPEEDOMETER READ THE VEHICLE'S SPEED WRONGLY. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

ON OR ABOUT FEBRUARY 20, 2004, MATTHEW BELLER SUFFERED SEVERE BURNS FROM A SEAT HEATER IN THE DRIVER'S SEAT OF A 2004 JEEP GRAND CHEROKEE LIMITED. HE IS A PARAPELGIC AND DID NOT FEEL THE BURN OCCURING. THE SEAT HEATER DID NOT TURN OFF AFTER REACHING NORMAL TEMPERATURES. A PRODUCT LIABILITY ACTION IS BEING BOUGHT IN THE UNITED STATES DISTRICT COURT OF OREGON.

VEHICLE ACCELERATED FROM A STOP, THE VEHICLE RPMS RACED TO A HIGH RATE, AND VEHICLE HIT A TREE. CONSUMER SUSTAINED INJURIES. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

WHEN TRAVELING IN CRUISE CONTROL AT 55-60 MPH AND ENCOUNTERING A HILL THE AUTOMATIC TRANSMISSION WILL RAPIDLY DOWNSHIFT A COUPLE OF GEARS. THIS RESULTS IN THE ENGINE RPM GOING FROM ABOUT 1800 TO 5000 RPM VERY SUDDENLY. THIS IS THE SAME RESULT AS PUSHING THE GAS PEDAL TO THE FLOOR. THIS OCCURRED ON A CURVE AND RESULTED IN A MOMEMTARY LOSS OF VEHICLE CONTROL. FORTUNATELY AN ACCIDENT WAS AVOIDED THIS TIME. THE VEHICLE WAS TAKEN TO TWO DIFFERENT JEEP DEALERS WHO SAID THERE WAS NOTHING THEY COULD DO BECAUSE IT WAS A DESIGN/ PROGRAMMING PROBLEM WITH THE COMPUTER THAT CONTROLS TRANSMISSION SHIFT POINTS. *AK