2022 JEEP GRAND CHEROKEE Complaints

After dealer installed recall 24V-720 on 1/15/2025, I started seeing Red Wrench light and warning to Service Hybrid System a few times each month. The warnings only flashed for a few seconds and disappeared - no service engine light. Also, the vehicle failed to charge about half the time. In early May, I was driving (in hybrid mode) about 45 miles per hour, and the Red Wrench light and warning to Service Hybrid System flashed and disappeared. The car would NOT accelerate! I DRIFTED to a safe spot, turned off the car, and restarted and now could accelerate. I was lucky! I brought the vehicle to Jeep on May 19, 2025. It was there for about 10 days and they found nothing - not able to reproduce and no errors logged, etc.They created a STAR Case (#1020705742) and still no solution. This is exactly recall 25V-576. The vehicle always charges now even though Jeep says they only cleared other errors. I brought the vehicle to Jeep on September 10 and they didn't see any saved errors. NO updates to STAR Case. I continue to see the Red Wrench light and warning to Service Hybrid System every week or so. But, have only lost power once. I'm afraid to drive the vehicle - always looking for a place to safely stop. How can a vehicle lose power and not log a Service Engine error! I need a FIX! I looked at selling the vehicle but it has lost a lot of value likely due to all the recalls. I believe the battery has issues and should be replaced. Recall 24V-720 only installed software to watch the battery. However, nothing is ever logged.

The vehicle experienced repeated propulsion loss and powertrain malfunction while driving, creating a serious safety risk. This defect has now been formally acknowledged by FCA/Stellantis through NHTSA Recall 25V576 (filed on September 4, 2025). Prior to the recall, I raised these safety concerns through the NCDS arbitration program, but my case was closed despite documentation of the defect. The arbitration program stated the matter was “resolved,” even though I had rejected the arbitrator’s decision and the case was procedurally closed without binding resolution. After the recall was issued, I requested that my case be reopened under NCDS Rule 20, which allows refiling when new or material evidence is presented. That request was denied, leaving me without a remedy despite the existence of an active recall for the exact defect I had reported. The safety issue remains ongoing. The vehicle has lost propulsion multiple times while in motion, creating risk of collision. Warning messages have appeared on the dashboard prior to failure, and the issue has been reproduced at service centers. This matter highlights both the safety hazard of the defect itself and a procedural concern: consumers may be denied meaningful remedies even after safety recalls are issued.

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V576000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was idling in a parking lot, the contact attempted to accelerate, but the vehicle failed to accelerate. The contact was unable to move the gear shifter, and the vehicle could not be turned off. The Service Hybrid System and the Battery Failure warning lights were illuminated. The failure lasted for 45 minutes to an hour before the vehicle started functioning properly, and the warning lights were no longer illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The failure occurred a second time and lasted for a shorter while. The Service Hybrid System warning light illuminated intermittently. The vehicle was returned to the dealer, who was unable to determine the cause of the failure. While at the deal, it became known that the VIN was included in NHTSA Campaign Number: 25V576000 (Electrical System); however, there was no part available for the recall repair. The manufacturer was informed of the failure, and a case was opened. The failure mileage was approximately 20,900.

Loss power to drive the vehicle while in motion Unable to steer vehicle during motion Vehicle slammed into park automatically Unable to restart vehicle for several minutes Vehicle warning to service hybrid system

Issue Summary: My vehicle repeatedly shuts off electric mode after displaying a warning message: “Service Hybrid Electrical Vehicle System” followed by “Electric Mode Temporarily Unavailable.” Also, sometimes there is a jerking/short loss of power while the engine cuts on that is not smooth Service History: The vehicle has been in the shop multiple times for this issue. On March 10, 2025 and August 18, 2025, I brought it to Butler Jeep in Beaufort, SC. The dealership identified Star Case [XXX] (dated August 2024). However, as of September 2025, no fix has been provided by the manufacturer. A later revision (Rev C, dated January 2025) to the same star case was also reviewed, but the problem persists with no resolution. Additional Observations: When this error occurs, both my defroster and heater stop working. This creates a safety hazard, as I may not be able to properly defog or defrost the windshield. Concern: The manufacturer is not addressing this issue in a timely manner, despite multiple service visits and documented technical service cases. The recurring failure impacts both the safety and intended functionality of the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On September 11, 2025 the car was in electric mode. Upon turning on the air it gave a message that electric mode was unavailable for Cooling or Heating. It also made knocking sounds like something was loose. It is still giving the error as of September 16, 2025 and I can't drive in electric mode with the AC or defroster on. Does not matter what speed or if the car is parked, it gives the same error.

Defroster and heat rarely work. On multiple occasions, the heater does not work and just blows cold air. It is not reliable to defrost the windows and blow hot air. Tested on August, 29th, September 5th, September 6th, September 10, September 11

I am writing because I am beyond frustrated with the treatment I’ve received from Gwinnett Chrysler Dodge Jeep Ram (5054 U.S. 78, Stone Mountain, GA 30087 ). I have been a long-time Jeep customer, and I cannot believe everything that has been going on. This situation has become untenable, and I demand a resolution immediately. Back in May, I brought my Jeep in to have a hybrid electrical vehicle system issue addressed, and I paid for that service in full. In July, the same warning light came back on. When I returned the vehicle to the dealership, they first tried to shift blame—saying perhaps the previous service provider messed something up. Then they told me my engine needed to be replaced. When I reminded them that they were the last ones to work on the car, the tone changed. My vehicle is only a little over two years old—how is an engine replacement justified? They quoted me $14,000 to make this repair. I contacted Jeep Customer Care. Their inspection quoted $18,000, but with warranty coverage I was told I would owe $5,500. Even then, they tried to force me to take out a loan. Reluctantly, I paid the $5,500, as I rely on my vehicle for work and to transport my daughter to and from school. I was required to pay $4,000 upfront before any work would begin, and the engine was ordered. Over a month passed, with several promised completion dates (August 27, 28, 29) that came and went without completion. I flew in on August 29 expecting to pick up my vehicle, only to be told it was not ready because the new engine had been mistakenly sent back instead of the old one. This error is incomprehensible and has severely damaged my trust in the dealership. As of September, I was informed that my Jeep would be completed by September 9. That deadline has passed, and my vehicle remains unfinished. I have incurred additional expenses for flights and Uber/Lyft rides due to the dealership's missed deadlines and miscommunication. Not once was I offered a loaner vehicle, nor did

We've had the red lightening bolt with wrench warning light go off a dozen times since April 2025. 1st time we were setting in traffic after 100+ mile drive down the interstate.i It sounded like the transmission had dropped into part. My wife thought the car behind us had ran into us. I have had it to the dealer many times about this. They tell me the can't duplicate the red warning light going off so there's nothing they can do. I know I'm not the only one. I see post after post on forums about this problem. Hopefully the new recall will take care of the red lightening bolt (Electronic Throttle Control system) warning light.it happening more often since the 1st. It just went off today 9/15/25. Was going slow and didn't loss of power but other times when running down Hwy you definitely notice loss of power.

The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed on an incline, the vehicle inadvertently lost motive power in the middle of the roadway. The contact was unable to pull over to the shoulder of the roadway, but the vehicle was able to be immediately restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure occurred a second time weeks later. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to conclusively provide a diagnostic result, but tentatively related the failure to a software error within the hybrid control processor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V576000 (Electrical System). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 26,000.