2004 JEEP GRAND CHEROKEE Complaints

WHILE DRIVING AT 65 MPH ON A HILL CRUISE CONTROL FAILED. VEHICLE WAS TAKEN TO THE DEALERSHIP, AND MECHANIC INDICATED THAT THERE WAS A PROBLEM WITH THE CRUISE CONTROL, BUT WE DID NOT KNOW HOW TO FIX IT.*AK

PURCHASED 3/04, IN FOR SERVICE 5/04 X2 AT 1ST DEALERSHIP FOR ROUGH IDLE IN PARK AND IN GEAR AT STOP. DIAGNOSTICS INDICATE NO PROBLEM, REC CALLING CHRYSLER CUST SERVICE, REFERRED TO 2ND DEALERSHIP, SAME COMPLAINT, DIAGNOSTICS INDICATE NO PROBLEM. WAS TOLD "THAT IS HOW THAT ENGINE RUNS"*AK ENGINE FEELS AS IF IT WILL STALL OUT AT STOP OR PARK. CHRYSLER OFFERING NO HELP AT THIS TIME OTHER THAN REFERRAL TO DISTRICT MANAGER WHICH WILL NOT BE IN UNTIL END OF MONTH.(JUNE) APPEARS THAT THERE HAVE BEEN MANY COMPLAINTS LOGGED ABOUT THIS, YET CHRYSLER/JEEP UNWILLING TO FIX PROBLEM. VEHICLE ALSO PULLS TO RIGHT, WAS TOLD "THAT'S HOW IT IS", ALSO LESS THAN AVE GAS MILAGE.

CONSUMER COMPLAINED ABOUT A LEAK IN THE FRAME OF THE WINDSHIELD. VEHICLE WAS TAKEN TO THE DEALER, WHO REPAIRED THE PROBLEM. HOWEVER, AFTER 1 NIGHT IN THE RAIN PROBLEM RECURRED. *AK THE DEALER THEN REPLACED A PIECE OF MOLDING ON THE DRIVER'S DOOR. THE CONSUMER STATED THAT HE WAS GOING TO WAIT UNTIL THE NEXT HARD RAIN TO SEE IF THE VEHICLE IS TRULY FIXED. *NM

MY WIFE AND I OWN TWO JEEP GRAND CHEROKEES, A '99 THE AN '04. IN 1999, JEEP CHANGED THE DESIGN OF THEIR GRAND CHEROKEES AND ONE DESIGN CHANGE POSES A SAFETY RISK TO PASSENGERS IN THE BACK SEATS, ESPECIALLY YOUNG CHILDREN. MODELS PRODUCED STARTING IN 1999 ALLOW FOR THE WINDOWS IN THE BACK SEATS TO ROLL DOWN, LEAVING A GAP BETWEEN THE WINDOW AND THE FRAME ON THAT PART OF THE WINDOW CLOSEST TO THE REAR SEAT PASSENGER. THE 1998 JEEP ALLOWED FOR THE WINDOW TO BE ROLLED DOWN AND THE GAP BETWEEN THE WINDOW AND THE FRAME WAS AT THE FRONT OF THE WINDOW, FURTHEST FROM THE PASSENGER. ON SEVERAL OCCASSIONS WE HAVE ROLLED DOWN THE WINDOWS AND MY CHILDREN (AGES 2 AND 4) , ATTRACTED BY HAVING THE WIND HIT THEIR HAND, HAVE STUCK THEIR FINGERS BETWEEN THIS GAP AREA. WHEN THE WINDOWS ARE ROLLED UP, THEIR FINGERS GET CRUSHED BETWEEN THE WINDOW AND THE FRAME. I HAVE PREVIOUSLY CONTACTED JEEP ABOUT THIS PROBLEM AND THEY WERE ONLY CONCERNED ABOUT WAS WHETHER MY CHILDREN'S FINGERS WERE BROKEN. THEIR SOLUTION, USE THE WINDOW LOCKS ON THE DRIVER'S CONSOLE. HOWEVER, THAT DOES NOT SOLVE THE PROBLEM. I CAN ONLY GUARANTEE THEIR HANDS ARE NOT IN THE WINDOWS BY TURNING AROUND AND CONTINUING TO LOOK AS I ROLL THE WINDOWS UP. THIS IS DISTRACTING AND NOT A SAFE COURSE OF ACTION. BUT THIS WAS THEIR RECOMMENDATION. MY WIFE AND I DID NOT PAY TENS OF THOUSANDS OF DOLLARS FOR VEHICLES THAT CAUSE PAIN TO OUR CHILDREN. WHETHER THEY HAVE BROKEN THEIR FINGERS IS IRRELEVENT AND REALLY SHOWS A LACK OF RESPONSIBILITY BY JEEP. I SPOKE TO REPRESENTATIVES OF JEEP AND THEY ARE WELL AWARE OF THIS PROBLEM. FROM OUR CONVERSATION, ONLY IF MY CHIDREN SUFFERED BROKER FINGERS WOULD THEY COMPENSATE US AND/OR CORRECT THE PROBLEM. APPARENTLY, NO BROKEN BONES MEANS ITS NOT THEIR PROBLEM. I WOULD THINK A COMPANY WOULD RATHER BE PROACTIVE AND NOT REACTIVE. (THE DATE BELOW IS WHEN THE LATEST INCIDENT OCCURED BUT THIS HAS OCCURED MULTIPLE TIMES.)

WHEN PLACING THE VEHICLE IN FIRST GEAR DRIVESHAFT MADE A BANGING NOISE. WHEN ACCELERATING VEHICLE WAS NOISY AS WELL. DEALER WAS NOTIFIED, BUT COULD NOT DETERMINE THE CAUSE OF THE PROBLEM. *AK

CONSUMER UNAWARE WHETHER HER JEEP GRAND CHEROKEE IS PART OF THE RECALL. *PH THE CONSUMER HEARD THROUGH A MEDIA ANNOUNCEMENT THAT THE 2004 JEEP GRAND CHEROKEE WAS BEING RECALLED DUE TO ENGINE STALLING. THE CONSUMER CONTACTED THE MANUFACTURER TO DETERMINE WHETHER HER VEHICLE WAS INCLUDED. THE MANUFACTURER INDICATED THAT THE MEDIA IS USUALLY NOTIFIED FIRST AND THAT IT WAS AT THE DISCRETION OF THE AUTOMOBILE COMPANY AS TO WHEN THEY WILL NOTIFY THE CONSUMERS. THE CONSUMER INDICATED THAT SHE FEEL VERY UNCOMFORTABLE DRIVING HER VEHICLE AND FEELS THAT THE CONSUMERS SHOULD BE NOTIFIED AS SOON AS A RECALL IS INITIATED. *NM

CONSUMER'S SON WAS PULLING INTO DRIVEWAY WHEN GAS PEDAL GOT STUCK. THIS CAUSED HIM TO SPIN OUT OF CONTROL, KNOCK DOWN A FENCE, AND THEN KEEP GOING, ENDING UP CHOPPING DOWN A VERY LARGE TREE. UPON IMPACT, AIR BAGS DID NOT DEPLOY. DRIVER AND SON SUSTAINED BUMPS ON THE HEADS , BUT THERE WERE NO SERIOUS INJURIES. *AK

MY 2004 JEEP GRAND CHEROKEE SPECIAL EDITION STALLS AT STOP LIGHTS. IT HAS HAPPENED BETWEEN 5-10 TIMES SINCE I BOUGHT IT IN AUGUST. TOOK TO DEALER AND THEY COULD NOT FIND A PROBLEM WITH IT.

WHILE THE DRIVER WAS COMING OUT OF THE GARAGE VEHICLE SUDDENLY ACCELERATED. DRIVER APPLIED THE BRAKES, BUT THE BRAKES WERE INOPERATIVE. *AK

ENGINE WOULD STOP RUNNING AT IDLE. *PH THE DEALER PLACED A CO-PILOT ON THE COMPUTER, HOWEVER IT SHORTED OUT, CONSEQUENTLY THE DEALER HAD NO IDEA AS HOW TO FIX THE PROBLEM. THE GAS MILEAGE ON THE VEHICLE WAS POOR. *JB