2002 JEEP GRAND CHEROKEE Complaints

INTERMITTENTLY CONSUMER WAS UNABLE TO TURN THE KEY IN THE IGNITION SWITCH. THE CONSUMER ALSO SAW SPARKS COMING FROM THE IGNITION SWITCH. THE DEALERSHIP WAS NOTIFIED BUT DID NOT RESOLVE THE PROBLEM. *AK *NM

CONSUMER NOTICED THAT WHILE BRAKE PEDAL WAS DEPRESSED REAR WHEELS SPUN AND VEHICLE SURGED FORWARD, RPMS IDLED HIGH. *AK

FRONT ROTORS FAILING, 2002 JEEP GRAND CHEROKEE, 35,000 MILES,3RD SET ROTORS, THERE IS RECALL ON JEEPS PRIOR TO 2000 FOR SAME(SEE BELOW),NOT FIXED, VIBRATION OF FRONT END ON DOWNHILL WHEN BRAKES APPLIED, VEHICLE HARD TO SLOW/ VIBRATION. ROTORS, CALIPERS & BRAKES REPLACED 3/5/2003 @ 18,500 MILES. REPLACED AGAIN MAY 2004 @ 35,000 MILES. RECALL SHOULD APPLY UNTIL PROBLEM IS RESOLVED, THERE IS NO RESOLUTION TO DATE. MY JEEP WAS MFG IN JAN 2002, BEFORE A SERVICE BULLETIN AUTHORIZING REPLACEMENT OF ROTORS, CALIPERS & BRAKES. SINCE THERE IS NO FIX AT THIS TIME, IT WOULD SEEM THE COMPANY IS RESPONSIBLE FOR ALL REPAIRS CONNECTED TO THE ABOVE PROBLEM UNTIL A RESOLUTION IS ACHIEVED. DAIMLERCHRYSLER CORPORATION MODELS: JEEP CHEROKEE YEARS: 1996-1999 JEEP GRAND CHEROKEE YEARS: 1996-1998 NUMBER INVOLVED: 637,973 DATES OF MANUFACTURE: JULY 1995 - OCTOBER 1998 DEFECT: ON CERTAIN MULTIPURPOSE VEHICLES, THE FRONT DISC BRAKE ROTORS COULD EXPERIENCE SEVERE CORROSION IF OPERATED FOR AN EXTENSIVE PERIOD IN CERTAIN "SALT BELT" STATES. IF THE ROTORS ARE NOT REPLACED BEFORE THIS OCCURS, THE CORROSION COULD EVENTUALLY COMPROMISE THE STRUCTURAL INTEGRITY OF THE HUB SECTION OF THE ROTOR. THE REDUCED STRENGTH OF THIS ROTOR COULD ALLOW THE CAST IRON WEAR SURFACE TO SEPARATE FROM THE HUB, REDUCING THE BRAKE EFFECTIVENESS OF THE VEHICLE. VEHICLES INCLUDED IN THE RECALL WERE ORIGINALLY SOLD IN, OR ARE CURRENTLY REGISTERED IN, THE STATES OF CONNECTICUT, ILLINOIS, INDIANA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, OR WISCONSIN, AND THE DISTRICT OF COLUMBIA. REMEDY: DEALERS WILL REPLACE THE ROTORS WITH ROTORS THAT UTILIZE A STAINLESS STEEL HUB SECTION.THE MANUFACTURER HAS REPORTED THAT OWNER NOTIFICATION BEGAN JUNE 5, 2000. *AK .

FRONT BRAKE ROTORS WARPED PREMATURELY. AS A RESULT, WHEN APPLYING BRAKES EXTENDED STOPPING DISTANCE OCCURRED. *AK

I RECENTLY HAD MY 2002 JEEP GRAND CHEROKEE ROTORS REPLACED AT ABOUT 20,000 MILES DUE TO SEVERE SHIMMERS IN MY STEERING COLUMN WHEN THE BRAKES WERE APPLIED.T ALL STARTED AT ABOUT 12,000 MILES. NOW I HAVE 25,000 MILES AND THE SHIM IS STARTING ONCE AGAIN JEEP MUST INSTALL THE LOWEST QUALITY ROTORS ON THE MARKET AND ITS NOT SAFE. *AK

I FIRST BOUGHT A 2000 JEEP GC. EXCESSIVE AND VIOLENT VIBRATION WHEN BRAKING ALMOST CAUSED AN ACCIDENT. DEALER REPLACED ROTORS AT 5K MILES AT NO CHARGE AND SAID IT WAS A KNOWN DEFECT IN GCS. LATER I BOUGHT A 2002 JEEP FROM SAME DEALER. I ASKED IF PROBLEM WAS CORRECTED AND DEALER SAID YES. AT 15K MILES, SAME EXCESSIVE VIBRATION CAUSED AN ACCIDENT. DEALER ACKNOWLEDGED IT WAS THE SAME DEFECT AND REPLACED ROTORS AT NO CHARGE. SAME PROBLEM OCCURRED AGAIN AT 38K MILES. DEALER RESURFACED ROTORS BUT CHARGED FULL PRICE. HE ASKED ME TO COMPLAIN TO CHRYSLER DIRECTLY. I SENT A COMPLAINT TO CHRYSLER IN EVERY INSTANCE BUT NEVER HEARD BACK. CHRYSLER SHOULD CORRECT THIS PROBLEM AND MAKE THESE REPAIRS AT NO CHARGE.*AK

FOR THE PAST MONTH, MY STEERING SHIMMIES AND VIBRATES WHILE BRAKING.I ALMOST HAVE TO FLOOR THE BRAKES TO SLOW DOWN OR STOP. I FEEL A MAJOR DIFFERENCE IN MY BRAKES OVER THE PAST MONTH. I HAVE CONTACTED A JEEP DEALORSHIP AND AM TAKING IT THERE ON MAY 28, 04 TO HAVE IT LOOKED AT. *MR

MAY 11, 2004 DEAR SIR OR MADAM: I AM WRITING THIS LETTER WITH REGARDS TO MY GRAND CHEROKEE LAREDO 2002, VIN #[XXX] AND FILE #[XXX]. IN DECEMBER OF 2003, I PULLED INTO A CHRYSLER SERVICE CENTER TO HAVE MY TRUCK SERVICED IN NJ, BECAUSE IT WAS DRIVING IMPROPERLY, AND NOT GETTING UP TO ITS NORMAL SPEED PROPERLY. I DID NOT KNOW WHAT THE PROBLEM WAS UNTIL A CHRYSLER JEEP DEALER IDENTIFIED THE TRUCK AS HAVING TRANSMISSION PROBLEMS. AT THE TIME THE TRUCK ONLY HAD 35,000 MILES ON IT. SINCE I WAS UNABLE GET ANY ASSISTANCE WITH MY VEHICLE FROM CHRYSLER, I WAS FORCED TO CALL AAA, A RELIABLE SERVICE AND PROVIDER TO TOW MY TRUCK. WHEN THE AAA TOW MAN ARRIVED HE INFORMED ME THAT I HAD A PROBLEM WITH MY SHIFT GEAR/TRANSMISSION. I IMMEDIATELY RESPONDED WITH GREAT SKEPTICISM, AS CHRYSLER'S SERVICE REPRESENTATIVES ASSURED ME THAT I NO LONGER SHOULD EXPERIENCE ANY PROBLEMS WITH MY TRANSMISSION. THE AAA REPRESENTATIVE WHOM WAS SENT TO TOW MY TRUCK MANAGED TO GET MY TRUCK STARTED AND I WAS ON MY WAY ONCE MORE. THE NEXT DAY I RETURNED TO THE DEALERSHIP AND TOLD THEM OF THE RECENT PROBLEMS I WAS EXPERIENCING AND IMMEDIATELY THEY CHECKED THE TRUCK IN. WHEN THE TRUCK WAS BEING CHECKED I NOTIFIED THE MECHANIC THAT THE TRUCK WOULD ONLY START IN NEUTRAL. I ALSO BROUGHT IT TO THEIR ATTENTION; A NEW PROBLEM THAT THE TRUCK WAS EXPERIENCING. THE TRUCK ROLLED BACKWARDS AND FORWARDS WHILE IN THE PARKING GEAR. AT THIS POINT, AS A VALUED CONSUMER, I WOULD LIKE TO RETURN THIS TRUCK WITH NO PENALTIES, BE REIMBURSED FOR THE CAR RENTAL AND POSSIBLY CONTINUE A LEASE ON ANOTHER VEHICLE OTHER THAN A CHEROKEE. I AM DISAPPOINTED AND FEEL MY LIFE AND SAFETY IS BEING JEOPARDIZED IF I AM TO CONTINUE TO DRIVE THIS VEHICLE. PLEASE CONSIDER THIS LETTER AS A FORMAL AFFIRMATION OF COGNIZANCE! SINCERELY, [XXX] UPDATED 07/26/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

THE TRUCK IS EQUIPPED WITH A TIRE PRESSURE REGULATOR DEVICE. INTERMITTENTLY, THE DEVICE WARNING LIGHT ILLUMINATES ON THE DASHBOARD, WHICH IS AND INDICATION OF LOW TIRE PRESSURE. WHEN THE LIGHT COMES ON THE TRUCK WAS TAKEN TO THE DEALERSHIP TO HAVE THE TIRE PRESSURE CHECKED. THE TIRE PRESSURE IS FINE. A POSSIBILITY OF A MALFUNCTION IN THE TIRE PRESSURE WARNING DEVICE. *LA

REPLACED DEFECTIVE BRAKE PADS AND ROTORS DUE TO PULSATION IN THE BRAKE PEDAL. *PH *JB