2002 JEEP GRAND CHEROKEE Complaints

CAR HAS 14,000M, THE STEERING WHEEL SHUDDERS AT 50MPH WHEN BRAKES ARE APPLIED. AT 5-10MPH THEY CAN BE FELT GRABBING AN RELEASING.*AK

THE CONSUMER TOOK THE VEHICLE TO DEALER FOR ROUTINE MAINTENANCE. THE MECHANIC NOTICED A PROBLEM WITH THE TRANSMISSION. THE MECHANIC PLACED THE VEHICLE ON THE DIAGNOSTIC MACHINE FOR FURTHER OBSERVATION. THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. THE CONSUMER WAS EXPERIENCING MORE PROBLEMS THEREFORE RETURNED THE VEHICLE TO THE DEALER. THE CONSUMER TOLD THE MECHANIC THAT A RECALL WAS PERFORMED ON THE VEHICLE TO REPLACE A SECONDARY FLOOR SHIFTER. THE CONSUMER FEELS THIS RECALL MAY NOT HAVE BEEN DONE PROPERLY. AT THIS TIME THE PROBLEM STILL EXIST. *NM

THE VEHICLE EXPERIENCED PROBLEM SINCE IT WAS LEASED. THERE WERE ENGINE AND ELECTRICAL TROUBLE. THE VEHICLE HAD BEEN BACK TO THE DEALER MANY TIMES. *AK *SC

AT ANY SPEED WHEN BRAKE PEDAL IS DEPRESSED CONSUMER FEELS PULSATION AND VIBRATION IN THE STEERING WHEEL AND FRONT WHEELS. DEALER REPLACED ROTORS AND CALIPERS, BUT PROBLEM STILL RECURRED. *AK

BRAKES PULSATE AND SHAKE THE ENTIRE VEHICLE UNDER LIGHT BRAKING PRESSURE AT HIGHWAY SPEEDS, DEALER INFORMED THAT VEHICLE MISSED BUILD DATE TO BE COVERED UNDER WARRANTY BY 25 DAYS. *AK

FAULTY GEN 3 SEATBELTS. SEATBELT UNLATCHED FOR AN UNKNOWN REASON. THIS WAS NOTICED AFTER MY CHILD HAD RIDDEN IN HIS CAR SEAT FOR SEVERAL MILES.*AK

WHILE MY DAUGHTER WAS DRIVING OUR 2002 JEEP GRAND CHEROKEE ON SLIPPERY ROADS SHE SLID INTO AN INTERSECTION AND WAS HIT BY ANOTHER VEHICLE. MY DAUGHTER CLAIMED SHE WAS GOING SLOWLY AND WHEN THE BRAKES WERE APPLIED FELT A SHUDDER AND THE CAR DID NOT STOP. TO CHECK HER STORY WE TOOK THE CAR TO A BRAKE SHOP. THEY TOLD US THE BRAKES WERE DEFECTIVE. THEY COULD TELL BY THE VERY UNEVEN WEAR. 75% WARN ON 1 SIDE OF BOTH FRONT BRAKES. 25% WEAR ON THE OTHER SIDE . *AK

THE LUGGAGE RACK ON THE TOP OF THE VEHICLE PULLED OUT. THE SCREWS AND THE CRUSH NUT BELOW PULLED RIGHT THROUGH THE HOLE FOR THE SCREW. THIS WAS DONE AS WE WERE TIGHTENING A STRAP TO HOLD ON 2 PVC PIPES ON THE TOP. THE ONLY WAY ONE CAN SECURE ANYTHING ON THE TOP IS TO STRAP IT TO THE SIDE RAILS. WHEN THE DEALERSHIP SAID NEITHER THEY NOR CHRYSLER WOULD HELP WITH THE REPAIR COSTS, I CONTACTED CUSTOMER SERVICE WITH CHRYSLER. THE PERSON I SPOKE TO THERE WAS MICHAEL. HE TOLD ME STRAIGHT OUT THAT THEY DID NOT CARE. WHEN I TOLD THEM IT COULD COME OFF OR LOSE IT'S LOAD ON THE ROAD PUTTING PEOPLE AT RISK. HE SAID THE COMPANY DID NOT CARE AND WOULD NOT HELP FIX THE PROBLEM TO PREVENT IT FROM HAPPENING AGAIN. THIS SHOULD HAVE BEEN A VERY SIMPLE FIX, SIMPLY PUT A WASHER ON TOP OF THE CRUSH NUT THEY USE AND THE BACKING PIECE BECOMES TOO LARGE TO PULL THROUGH THE HOLE AND THUS GIVES THE TOP A MORE SECURE FOOTING AND SUPPORT. THE COMPANY, HOWEVER, DOES NOT WANT TO FIX THE PROBLEM. THEY ONLY WANT TO PUT IT BACK THE WAY IT WAS. IT STILL IS A HAZARD TO ANYONE FOLLOWING IF THE RAIL COMES LOOSE AND LOSES ITS LOAD IN TRANSIT. NOT TO MENTION THAT THE LOAD IS LOST TOO. I DON'T WANT TO BE BEHIND THE JEEP THAT LOSES THE LUGGAGE THIS SUMMER. WHEN I SPOKE TO THE BODY SHOP PERSON ABOUT THE SITUATION, HE TOLD ME THAT ...YES, JEEP ADVERTISES THE TOP RAIL AS A LUGGAGE RACK BUT THAT IT REALLY ISN'T DESIGNED TO BE USED AS ONE. WHAT KIND OF A DEAL IS THAT? ONE PERSON AT THE DEALERSHIP TOLD ME THAT IT WAS DESIGNED FOR DOWNWARD PRESSURE ONLY. THAT IS ALL WELL AND GOOD FOR PUTTING WEIGHT ON THE RAILS, BUT HOW DOES ONE STRAP DOWN THE CARGO TO KEEP IT UP THERE WITHOUT STRAPPING IT DOWN USING THE SIDE RAILS? I JUST CAN'T GET OVER THE FACT THAT NO ONE SEEMS TO CARE THAT THIS CAN POTENTIALLY KILL SOMEONE! WHY NOT JUST REPAIR IT TO NOT DO THAT ANYMORE? WHY NOT JUST STOP MANUFACTURING IT THAT WAY IN THE FIRST PLACE?? THE FACTORY PEOPLE SAID IT WAS NOT A FAULTY MANUFACTURING FLAW.

ROTOR NEEDS REPLACING EVERY 7 MONTHS. IMPROPER ROTOR WAS PUT ON THE VEHICLE TO START WITH. I CAN PAY TO HAVE THE PROPER ONE PUT ON NOW. THE CHEROKEE SHAKES ALL OVER WHEN YOU APPLY THE BRAKES AND IS MORE DIFFICULT TO STOP. I HAVE HAD A DIFFERENT ROTOR PUT ON TWICE AND CHRYSLER WILL NOT REPAIR IT AGAIN.

MY WIFE AND I PURCHASED OUR VEHICLE FROM EL DORADO JEEP IN MCKINNEY TEXAS, ON 26 DECEMBER 2001. THE VEHICLE IS STILL UNDER WARRANTY, AND HAS NOT COST ANY OUT OF POCKET AS OF YET. THE VEHICLE IN QUESTION, A 2002 JEEP CHEROKEE LAREDO WAS RETURNED TO THE DEALER WITH A LITTLE MORE THAN 8000 MILES AND MY WIFE INDICATED THAT THERE SEEMED TO BE A PROBLEM WITH THE TRANSMISSION THEN, WITH THE DEALER UNABLE TO FIND A PROBLEM. THE VEHICLE HAS BEEN RETURNED A TOTAL OF 7 TIMES FOR TRANSMISSION PROBLEMS, AND THE DEALER UNABLE TO FIND A PROBLEM. ON ONE OCCASION IT WAS RETURNED AND THE TRANSMISSION WAS REMOVED FROM THE VEHICLE, AND CLUTCHES THAT HAD BEEN BURNT, WERE REMOVED, BUT THEY COULD STILL NOT FIND ANY PROBLEM. SEALS HAVE BEEN REPLACED, CABLES HAVE BEEN ADJUSTED, AND SPECS HAVE BEEN RESET, BUT STILL THE DEALER CAN FIND NO PROBLEM WITH THE TRANSMISSION. THE VEHICLE NOW HAS A TOTAL OF OVER 40,000 MILES, MY WIFE IS STILL EXPERIENCING ROUGH SHIFTING, JERKING, AND SOMETIMES SHE STATES THAT IT IS TRYING TO LOCK UP AS SHE IS DRIVING. THIS IS NOT A FIGMENT OF MY WIFE'S IMAGINATION, I HAVE BEEN IN THE VEHICLE WHEN IT HAS DONE SOME OF THESE THINGS, AND HAPPENS WITHOUT NOTICE. IT MAY OPERATE NORMALLY ON ONE OCCASION, AND ON ANOTHER YOU EXPERIENCE A PROBLEM. WHEN WILL IT HAPPEN AND BE THE WRONG TIME! THE DEALERSHIP, EL DORADO CHEVROLET CHRYSLER JEEP OF MCKINNEY IS OWNED BY STAN GRAFF OF GRAFF CHEVROLET OF GRAND PRAIRIE TEXAS. UPON BEGINNING OUR LAST QUEST WITH THE DEALERSHIP, MY WIFE WAS CONTACTED AND IT WAS STATED TO HER THAT THEY DID NOT BELIEVE WOULD BE ABLE TO FIX THE VEHICLE TO SATISFY HER AND SUGGESTED PUTTING HER INTO A NEW JEEP. THEY CLAIM THEY CAN FIND NOTHING WRONG WITH THE TRANSMISSION. THEY HAVE HAD SEVERAL PEOPLE DRIVE OUR VEHICLE AND ARE UNABLE TO DUPLICATE THE PROBLEM. WE HAVE TALKED TO OTHERS THAT HAVE EXPERIENCED THE SAME THING, NOT JUST WITH JEEP, BUT OTHER CHRYSLER PRODUCTS.