2002 JEEP GRAND CHEROKEE Complaints

ON 9/9/03, THE DEALER SAYS THE ROTORS ARE WARPED AGAIN ON MY JEEP. IN 11/02, THEY SUPPOSEDLY REPLACED THE ROTORS AND CALIPERS FOR THE TSB. IS IS 9/03 AND THE ROTORS ARE WARPED AGAIN. THE JEEP HAS 17,000 MILES. THIS IS ABSURD.*AK

THE ENTIRE BODY OF THE VEHICLE VIBRATED WHEN THE BRAKE PEDAL WAS DEPRESSED AT SPEEDS OF 50 MPH OR HIGHER. THE DEALERSHIP SERVICED THE VEHICLE 4 TIMES BUT WERE UNABLE TO CORRECT THE PROBLEM. *AK

CONSUMER STATED THERE WAS NOT ENOUGH SPACE BETWEEN THE BRAKE AND GAS PEDAL. THE DEALER WAS NOTIFIED. *PH WHEN BRAKING, THE BRAKE PEDAL HAD GONE BELOW THE ACCELERATOR PEDAL. THE BRAKES AND THE VEHICLE SHOT FORWARD. THE CONSUMER HAD ONE ACCIDENT DUE TO THIS PROBLEM. CHRYSLER SAID THERE WAS NO DEFECT. *SCC *JB

MY JEEP IS ONLY A YEAR AND A HALF OLD AND I ALREADY HAVE TO REPLACE THE DOOR\REGULATOR MOTOR FOR THE POWER WINDOW. THE VEHICLE HAS ONLY 39,000 MILES AND THAT'S 3,000 MORE THAN THE WARRANTY COVERS. I ORDERED THE PART FROM THE LOCAL DEALER AND ITS ON A MONTH BACK ORDER. I ASKED THE DEALER IF THAT MIGHT BE A RED FLAG THAT THERE IS A PROBLEM!. *AK

LIKE MANY OTHER COMPLAINTS I HAVE JUST READ, MY 2002 JEEP GRAND CHEROKEE VIBRATES WHEN I APPLY THE BRAKES, ESPECIALLY HIGHWAY DRIVING (FAST DECELERATION).*AK

THE FRONT BRAKES ON THE 2002 JEEP GRAND CHEROKEE (LAREDO) HAD A HEATING PROBLEM THAT WAS WARPING THE BRAKE ROTOR. JEEP APPARENTLY ISSUED A TECHNICAL SERVICE BULLETIN TO ITS AUTHORIZED REPAIR FACILITIES INDICATING THAT THE ROTORS, PADS, AND CALIPERS WERE GENERATING EXCESSIVE HEAT BECAUSE NOT ENOUGH GAS WAS BEING VENTED OFF DURING BRAKING. THE TSB ADVISED TO REPLACED THE ROTORS, PADS, AND CALIPERS. WHEN WE CONTACTED OUR LOCAL JEEP DEALER ABOUT SOME VIBRATION IN THE DRIVE TRAIN DURING BRAKING, WE WERE SIMPLY TOLD THAT THE BRAKE PADS NEEDED TO BE REPLACED. FURTHER QUESTIONS LED US TO THE ROOT OF THE PROBLEM, WHICH WAS THE TOPIC OF THE TSB. JEEP CLAIMED IT WAS NOT A "PROBLEM", AND THEY SAID AS IT WAS RELATED TO THE BRAKES, IT WAS NO LONGER A WARRANTY ITEM. THE OWNER OF THE DEALERSHIP TOLD ME THAT THEY WERE SEEING THIS PROBLEM ON "A LOT" OF 2002'S. I FEEL THAT THEY ARE NOT TELLING CONSUMERS WHAT THE PROBLEM IS, THEY ARE JUST REPLACING THE ITEMS, BILLING THE CONSUMER FOR THE COST OF THE ROTORS, AND CALLING IT GOOD. IN MY OPINION, A PROPERLY MANUFACTURED SYSTEM SHOULD NOT LEAD TO BRAKE ROTOR WARPING UNDER NORMAL OPERATION OF THE VEHICLE. THIS JEEP HAS 26,000 MILES ON IT, AND THE PADS SHOW THE AMOUNT OF WEAR I WOULD EXPECT AT THIS STAGE. WHEN I QUESTIONED JEEP CORPORATE ABOUT THE ISSUE, THEY ADVISED THAT SINCE NO RECALL HAS BEEN ISSUED, THEY SEE NO NEED TO COVER THE COST OF THE REPLACEMENT. I BELIEVE THAT THEY ARE QUIETLY REPLACING THESE BRAKE CALIPERS,PADS, AND ROTORS WITHOUT TELLING THE CONSUMER, JUST SO THAT NO COMPLAINTS ARE FILED, AND THEN, NO RECALL. BRAKES ARE A CRUCIAL SAFETY FACTOR IN A FAMILY VEHICLE, AND MY COMPLAINT IS THAT JEEP SHOULD STAND BEHIND THEIR PRODUCT BETTER. THIS CLEARLY IS A MANUFACTURING/DESIGN FLAW, WHICH THEY EVEN RECOGNIZE (THUS, THE TSB).*AK

I HAVE A JEEP GRAND CHEROKEE THAT I BOUGHT NEW LAST SEPTEMBER. I HAD TROUBLE WITH THE BRAKES. LAST MARCH BECAUSE IT WAS NECESSARY TO PUMP THEM. THE DEALERSHIP SAID THAT I WAS PROBABLY DEFEATING THE ABS, AND THAT'S WHY THEY DEPRESSED SO FAR TO THE FLOOR. TODAY I WAS HAVING A PROBLEM WITH THE BRAKE PEDAL SQUEAKING. THEY TOLD ME IT WAS "NORMAL" AND THAT IT WAS THE MASTER CYLINDER. I ASKED IF WAS NORMAL, WOULD IT THEN BE ON MOST OTHER JEEP GRAND CHEROKEES AND THEY SAID THEY DIDN'T KNOW BUT THOUGHT IT WAS. THEY THEN SAID THAT MAYBE THERE WAS A PROBLEM THAT JEEP NEEDED TO KNOW ABOUT. THEY ARE GOING TO REPLACE THE MASTER CYLINDER BUT I THOUGHT YOU SHOULD KNOW BECAUSE THIS SEEMS TO BE ONGOING. THANK YOU. *AK

WHEN THE BRAKES WERE APPLIED STEERING WHEEL VIBRATED, MAKING IT HARD TO STEER STRAIGHT. BRAKE PADS AND ROTORS WERE REPLACED. AT 22,000 MILES BRAKE PADS AND ROTORS WERE REPLACED AGAIN.

I HAD THE FRONT ROTORS REPLACED AT 9000 MILES DUE TO BRAKE PULSATING. I NOW HAVE 17000 MILES ON THE VEHICLE AND THE BRAKES ARE PULSATING AGAIN.*AK

BRAKES SHUTTER WHEN APPLIED. DEALER SAYS WARPED ROTORS/ CALIPERS, & PADS NEED REPLACEMENT, JEEP IS JUST OUT OF WARRANTY ,AND THEY WANT A SMALL FORTUNE TO REPAIR A KNOW DEFECT. THIS IS A SAFTY ISSUE THAT NEEDS TO BE RECALLED. *AK