2002 JEEP GRAND CHEROKEE Complaints

THE LUGGAGE RACK ON THE TOP OF MY JEEP PULLED OUT. THE SCREWS JUST PULLED THROUGH THE HOLES. THERE WERE NO WASHERS OR ANYTHING OF THAT TYPE TO PREVENT THIS FROM OCCURRING. THIS WAS DONE WHEN STRAPPING AN ITEM TO THE TOP TO SECURE IT. THIS IS A POTENTIAL ROAD HAZARD. I DON'T WANT TO BE BEHIND THE JEEP THAT HAS THIS HAPPEN ON THE ROAD AND LOSES IT'S LOAD INTO THE ROAD OR ONTO THE AUTOMOBILE FOLLOWING. JEEP WILL NOT HELP US IN REPAIRING THE PROBLEM NOR DO THEY CARE ABOUT THE POSSIBLE HAZARD. I SPOKE TO MIKE AT THE SERVICE DESK AT CHRYSLER AND HE TOLD ME THAT THIS WAS NOT A MANUFACTURING PROBLEM AND THEREFORE THEY WOULD DO NOTHING TO REMEDY THE SITUATION. WHEN I TOLD HIM IT WAS A DESIGN FLAW, HE SAID HE DIDN'T CARE. I PLAN ON CONTACTING THE ENGINEERING DEPARTMENT, IF THEY WILL ALLOW ME, AND LET THEM KNOW ABOUT THE PROBLEM. WHEN THE SCREW AND CASING PULLED THROUGH, IT ENLARGED THE HOLE AND PROTRUDED UP THROUGH THE ROOF TOP. IF ONE CAN NOT TIGHTEN A TOP LOAD ON THE LUGGAGE RACK, WHAT IS TO PREVENT IT FROM COMING OFF AT ANY TIME???? PLEASE HELP US AND OTHERS WITH JEEP GRAND CHEROKEE'S TO PREVENT A FUTURE ACCIDENT DUE TO TOP MOUNTED LOADS FROM COMING OFF. *JB

LOST STEERING. TIE ROD BECAME DISCONNECTED. DEALER SAYS THAT BOLTS WERE TIGHTENED BUT THAT THE THREADS STRIPPED OFF OF THE KNUCKLE THAT TIE ROD ATTACHES TO. *JB

2002 JEEP GRAND CHEROKEE SHIFTED FROM PARK TO REVERSE WHILE RUNNING WITHOUT ANY HUMAN INTERVENTION. THE CAR WAS RUNNING FOR APPROXIMATELY 3-4 MINUTES IN PARK AND SUDDENLY SHIFTED INTO REVERSE CAUSING AN ACCIDENT WITH DAMAGE TO THE REAR BUMPER WHEN STRIKING A CONCRETE BARRIER. *JB

2002JEEP GRAND CHEROKEE NEEDED FRONT BRAKES & ROTORS AT 12,000 MILES BECAUSE OF VIBRATION WHEN BRAKING, THEY WERE REPLACED BY THE DEALER. VEHICLE NOW HAS 23,00 MILES AND DOING THE SAME THING! GOING BACK TO THE DEALER!

I HAVE A JEEP GRAND CHEROKEE LIMITED YEAR 2003. IT HAS THE GEN-3 SEAT BELTS IN THE BACK SEAT. THESE SEAT BELTS HAVE BEEN KNOWN TO RELEASE IN CRASHES. I TESTED THE SEAT BELT OUT AND IT RELEASES WITH A SIMPLE TOUCH OF THE ELBOW. I CONTACTED DAIMLER CHRYSLER AND EXPLAINED THAT THE SAFEST PLACE FOR CHILDREN IS IN THE BACK SEAT BUT IT IS USELESS IF THE SEAT BELTS RELEASE UPON IMPACT. MY 6 MONTH IS SAFER IN THE FRONT SEAT WITH SEAT BELTS THAT WORK PROPERLY. DAIMLER CHRYSLER EXPLAINED TO ME THAT IF THE SEAT BELTS ARE USED PROPERLY THEY ARE SAFE. ISN'T THERE ONLY 1 WAY TO USE A SEAT BELT? I EXPLAINED TO DAIMLER CHRYSLER THAT I SAW A CRASH TEST WITH A DUMMY AND THE SEAT BELT RELEASED UPON IMPACT. DID THE DUMMY DO SOMETHING WRONG??? WHY DO PEOPLE HAVE TO LOSE THEIR LIVES OR BE SEVERELY INJURED BEFORE A MANUFACTURER IS WILLING TO ADMIT THEY HAVE A PROBLEM OR TRY TO CORRECT IT? I AM CONTACTING YOU BECAUSE I THINK THERE SHOULD BE A RECALL FROM DAIMLER CHRYSLER SO THEY STOP PUTTING THESE DANGEROUS SEAT BELTS IN THE VEHICLES THEY MANUFACTURE. I WOULD NEED A SEAT BELT THAT WORKS PROPERLY. PLEASE ADVISE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE CONSUMERS VEHICLE WAS LESS THAN A YEAR OLD BUT HAS HAD THREE COMPUTERS REPLACED. THE DEALER HAS NOT BEEN ABLE TO DETERMINE THE CAUSE OF THE FAILURES. *NLM

NAR 04/28/2003. MR THE CONSUMER EXPERIENCED PROBLEMS WITH THE FRONT AND REAR BRAKE ROTORS AND PADS HAD TO BE REPLACED. *CB

MY 2002 JEEP GRAND CHEROKEE LIMITED, GEN 3 SEAT BELT IN THE REAR, UNLASHED UNEXPECTEDLY. I HAVE TWO CHRYSLER CARS WITH THIS TYPE OF BELT. I WOULD NEVER HAVE BOUGHT THEM KNOWING THE BELTS ARE POTENTIALLY UNSAFE. I HAVE TWO SMALL CHILDREN. PLEASE THESE RECALLED. *NLM

THE STEERING COLUMN VIBRATES WHEN TURNING THE WHEELS (USUALLY AT LOWER SPEEDS). TOOK IT TO THE DEALER 3 TIMES, FIRST TIME THEY REPLACED THE HOSES, SECOND TIME REPLACED THE STEERING COLUMN, AND THE THIRD TIME THEY STATED THIS WAS A PROBLEM WITH A PIECE OF METAL IN THE COLUMN THAT VIBRATES DUE TO A SMALL GAP WITHIN THE STEERING COLUMN. I WAS TOLD THIS WOULD BE A FEW MONTHS, HOWEVER, 6 MONTHS HAVE NOW PASSED AND I STILL HAVE THE PROBLEM. ONE SIDE NOTE, IT SEEMS TO DO IT LESS IN COLDER WEATHER! *NLM

MY JEEP HAS APPROX 24,000, PREDOMINATELY HIGHWAY. NOT STOP AND GO TRAFFIC, THE BRAKES SHOULD NOT NEED TO BE FULLY REPLACED. MY FATHER HAS A 2001 AND ALSO HAD TO REPLACE HIS FRONT AND REAR ROTORS. I BELIEVE THAT THIS IS A CONTINUAL PROBLEM FOR JEEP AND THAT SHOULD BE INVESTIGATED MORE THOROUGHLY. IF A SURVEY WAS CONDUCTED FOR JEEP OWNERS I AM SURE A PREVALENT NUMBER OF OWNERS WOULD SHARE THIS COMPLAINT. TO ALLOW THIS FACTOR TO EXIST IN SUCH A POPULAR VEHICLE IS A DANGER TO THE CONSUMER AND ANY ONE WHO SHARES THE ROAD. *NLM