2002 JEEP GRAND CHEROKEE Complaints

NAR 03/05/2003 THE CONSUMER EXPERIENCED PROBLEM WITH THE TAIL GATE. ON MODERATE OCCASIONS HARD ACCELERATION WOULD OCCUR. *CB

OUR VEHICLE HAS A GROWLING NOISE IN THE STEERING SYSTEM. THIS OCCURS OCCASIONALLY WHEN TURNING THE WHEELS TO THE RIGHT, WHETHER DRIVING FORWARD OR BACKWARDS. DEALER 1 TOOK THE CAR FOR A DAY AN REPORTED THAT PARTS WOULD HAVE TO BE ORDERED. THEY WOULD CALL WHEN PARTS ARRIVED. AFTER SEVERAL FRUITLESS ATTEMPT TO DETERMINE IF PARTS HAD ARRIVED, CAR WAS TAKEN TO DEALER 2 WHOSE SERVICE MANAGER IMMEDIATELY RECOGNIZED THE SYMPTOMS AND REPLACED THE POWER STEERING HOSES AND VALVES. ON THE SECOND VISIT, NOTHING WAS CORRECTED AS DEALER 2 CHECKED THE STEERING WHEEL AREA VALVES AND BEARINGS. DEALER 2 SAID THAT JEEP ENGINEERS ARE AWARE OF THE PROBLEM AND EXPECT TO HAVE A FIX IN A MONTH OR TWO. FIRST PURCHASED IN JUNE 2002 AND NOTICED WITHIN ONE WEEK. NOISE CONTINUES TO BE PRESENT. IS THERE A STEERING AND CONTROL ISSUE LOOMING ON THE HORIZON?. *JB

THE VEHICLE STALLED WITHOUT WARNING, THE DEALER REPLACED THE ENGINE AND PROBLEM CONTINUED TO EXIST.*JB

THE FUEL GAUGE SYSTEM DID NOT WORK PROPERLY, THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM.*JB

CONSUMER APPLIED THE BRAKES AND THE VEHICLE SUDDENLY TOOK OFF THROUGH THE GARAGE BEFORE COMING TO A STOP. CAUSE WAS UNKNOWN. PH

WHEN THE VEHICLE IS OFF AND SHE TAKES THE KEY FROM THE IGNITION, STEERING WHEEL NEVER LOCKS. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. PH

WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING THE VEHICLE WILL HEAVILY JERK AND THEN THE ENGINE LIGHT WILL COME ON AND STAY ON THE REMAINDER OF THE TIME VEHICLE IS BEING OPERATED. DEALER NOTIFIED. TS *DT

CAR SHAKES WHEN BRAKES ARE APPLIED, STEERING WHEEL VISABLY SHAKING. WHEN I TOOK THE CAR TO THE DEALER TO AHVE THIS FIXED THEY RESPONDED BY TELLING ME THAT I NEEDED NEW BRAKES. THIS IS A CAR THAT IS BARELY A YEAR OLD AND HAS 23,000 MILES ON IT. I EXPECT BRAKES TO LAST LONGER ON THIS AND WAS TOLD THAT I WOULD HAVE TO PAY FOR NEW BRAKES. WHEN I REFUSED, AND THROUGH MUCH HASSLE, THE DEALER REPLACED THEM AT NO CHARGE. MOST OF THE MILES ON THIS CAR ARE HIGHWAY MILES AND I WOULD EXPECT JEEP TO MAKE A BETTER PRODUCT. THIS IS AFTER I HAD IT TOWED TO THE DEALER TWICE IN ONE DAY FOR THE CAR COMPLETELY TURING OFF WHILE DRIVING. THIS PROBLEM HAPPENED AFTER HAVING THE CAR FOR ABOUT TWO MONTHS.

GAS PEDAL DEPRESSED DURING BRAKING WHEN WEARING BOOTS OR LARGER SIZE SHOES RESULTING IN ACCELERATION INSTEAD OF BRAKING. SEVERAL TIMES I HAVE PRESSED ON THE BRAKE ONLY TO HAVE MY RIGHT PORTION OF THE TREAD ON MY SIZE 11 CONSTRUCTION BOOT WAS ALSO PRESSING GAS PEDAL CAUSING THE TRUCK TO ACCELERATE. GAS PEDAL AND BRAKE PEDAL SEEM TOO CLOSE TOGETHER. THIS IS MY THIRD GRAND CHEROKEE('93, '96, RECENT '02) AND ONLY THIS '02 SEEM TO HAVE THIS PROBLEM. THIS IS PROBABLY THE CAUSE OF OTHERS REPORTING ACCELERATING SYMPTOMS.

WHILE DRIVING, THE CONSUMER HAD APPLIED THE BRAKES TO STOP AT A STOP SIGN WHEN THE VEHICLE SUDDENLY ACCELERATED. THE DEALER HAD BEEN NOTIFIED. TS THE CONSUMER STATED THAT THE HARDER HE PRESSED THE BRAKES, THE MORE THE REVVING INCREASED AND FORWARD SURGING OCCURRED. SCC