2023 JEEP GRAND CHEROKEE Complaints

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while her husband was driving 60 MPH, the “Service Hybrid Electric System” warning light illuminated, and the vehicle lost power. The contact stated that her husband was able to pull over to the right side of the road, turn off and restart the vehicle, and the vehicle operated as intended. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed; however, the result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 13,266.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V576000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 50 MPH and exiting a highway, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact was able to get to the side of the road and turn off the vehicle, and made several attempts at restarting the vehicle before being able to continue driving. The failure reoccurred several times while driving at various speeds. There were no warning lights illuminated. The vehicle was taken to the dealer, who was unable to diagnose or repair the vehicle. After taking the vehicle to the dealer, the "Check Hybrid" warning light illuminated. The vehicle hesitated while driving at various speeds as if the vehicle was going to stall. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 15,000.

73C / NHTSA 25V576 Recall regarding loss of propulsion/vehicles stopping and / or decelerating.

The contact owns a 2023 Jeep Grand Cherokee Overland. The contact received a recall notification letter and suggested that the failure was due to NHTSA Campaign Number: 25V576000 (Electrical System). The contact stated that while driving 30-35 MPH, the driver lost control of the vehicle for unknown reasons, drove off the road, and crashed into a telephone pole. There were no warning lights illuminated. The contact sustained bumps and bruises, and medical attention was provided at the site of the crash. The airbag deployed. The contact saw smoke, but it was unclear if there was a presence of fire. The fire department was on the scene. A police report was filed. The vehicle was towed to a salvage yard. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 35,000. The vehicle was deemed a total loss by the insurance company.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at approximately 65 MPH, the contact observed that a warning light was flashing "Service Hybrid Vehicle". The contact called a local dealer but was unable to schedule an appointment until a week later. The contact stated that the warning light was flashing on the instrument cluster the entire week. The contact had taken the vehicle to a local dealer, where it was diagnosed, and the DTC: B276C-00 (Digital Crash Input" was retrieved. The dealer informed that there was no remedy available. The contact was advised by the dealer that the repair time would likely be in 2026. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 25V576000 (Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 11,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? While driving, the passenger seat side airbag deployed unexpectedly. I was moving slowly, just starting to cross an intersection after a traffic light turned green, when the airbag in the passenger seat “exploded” without warning. How was your safety or the safety of others put at risk? The sudden loud noise startled me. This caused me to panic while in an active intersection. When I saw the seat airbag deploy, I became extremely concerned that my own seat could also explode, potentially causing injury to my back. The fear and distraction while driving put both my safety and that of surrounding drivers at risk. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No. There were no warning lamps, messages, sounds, or any other symptoms before the airbag deployed. The failure occurred suddenly without any prior indication.

The contact leased a 2023 Jeep Grand Cherokee. The contact stated that while driving 25-30 MPH, the vehicle stalled. The vehicle failed to restart for approximately one hour. The contact stated that upon using the key to start the vehicle, the vehicle was able to start for approximately 10 seconds and shut off after pulling to the side of the road. The vehicle was towed to the dealer, where it was diagnosed, and determined that a fuse was incorrectly installed by the factory. The dealer performed the repair. The contact stated that after the repair, the hybrid system became inoperable. Additionally, the contact stated that the vehicle stalled while driving on another occasion. The vehicle was towed to the service center; however, the dealer informed the contact that the vehicle was not in the parking lot. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 13,200.

I was in a car accident and the airbags didn't deploy. Car was declared a total loss.

I started with the 95B recall when car owners were instructed to not plug in their vehicles or park near any other structures for about 4 months until a fix was released. Then my car experienced multiple SERVICE HYBRID SYSYTEM errors. The car physically shut down on two separate occasions, both while I was transporting my child, putting us at extreme risk for an accident. It has been at the dealership since July 2025 with the mechanic receiving a DIGITAL CRASH CODE. His attempts to talk with someone at Jeep/Stelantis have gone unanswered. The vehicle is currently located at the Jeep dealership in Los Cabos, Baja California Sur, Mexico and is available for inspection upon request.

Backing into a parking space in reverse the vehicle all of a sudden begins to accelerate forward with the gear selector showing "R" illuminated almost causing me to hit 2 cars parked in front of me. After putting the vehicle in park and reverse again i was able to park and then the vehicle gave a "service hybrid system" warning and then stalled out. I had no issues prior to this and it seems the 95B recall had something to do with it as I had this performed a week prior. It has a stored code for " digital input crash " according to the dealer but they said it is deemed safe to drive. I don't think so.