2023 JEEP GRAND CHEROKEE Complaints

As I was driving in a parking lot, the service hybrid error popped up and then suddenly the vehicle was showing to press brake & hit start button. The vehicle began slowing down and even while pressing the gas the vehicle wouldn’t do anything. I was able to coast into an empty part of the parking lot. The vehicle then wouldn’t go into park. The emergency brake engaged without me doing anything. Then it kept telling me to press brake & hit start button but it wouldn’t do anything. The veg hole seemed to be on. But acted as if it was off. I sat disabled in the parking lot for 5-10 minutes before it would turn back on and let me resume normal activities.

The contact owned a 2023 Jeep Grand Cherokee. The contact stated that while driving at slow speeds in the driveway, there was an abnormal metallic sound coming from underneath the vehicle. After a visual inspection, the contact became aware that an unknown part had detached. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the rear coil spring. The contact was informed that the rear coil spring had detached. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V413000 (Suspension). The VIN was included; however, the vehicle was repaired by the dealer on December 6, 2023, 17 days before the failure occurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 9,000.

My 2023 Jeep Grand Cherokee has a persistent, intermittent grinding or rumbling noise during moderate acceleration, most often under load such as going uphill. The noise has been documented over seven service visits and confirmed in writing by two separate Jeep dealerships, yet Jeep claims they cannot replicate it consistently. In 2024, my husband experienced violent jerking during upshifts at highway speeds, forcing him to restart the vehicle to restore normal operation. While that specific event has not repeated, the grinding/drivetrain issue continues, with no warning lights or diagnostic codes. The defect has persisted for more than a year, despite extensive service attempts, and raises serious safety concerns — particularly if the drivetrain locks up or loses power while driving. Jeep has not resolved the issue and is attempting to close my case without a fix. Case No. 93653073 is on file with Jeep/Stellantis Customer Care. Dates of service visits: Repair History 6/12/24 (1 day) – Rhythm Jeep – Unable to replicate 6/19–7/23/24 (35 days) – Rhythm Jeep – Replaced faulty resonator 8/1–8/2/24 (2 days) – Rhythm Jeep – Replaced exhaust assembly 9/21–10/2/24 (12 days) – Rhythm Jeep – PCM update, cam/crank relearn, STAR Case S2309000002; noise confirmed 10/30–11/11/24 (13 days) – Rhythm Jeep – Replaced motor mounts; vibration noted 11/27–12/17/24 (21 days) – Rhythm Jeep – TCM reprogrammed and quick learn 7/12–7/15/25 (4 days) – Freeland Jeep – Transmission tech assigned; grinding confirmed Total days out of service: 88. No warning lights, no stored codes.

In February 2025, my jeep would flash a “Service Hybrid System” code that would last about 3-5 seconds and disappear. This happened about 4-5 times over the next few months, code would not stay up and vehicle seemed unaffected. On June 10, I was driving with son on a highway about 60 mph when my car completely shut off, no power to engine, no power steering- absolutely nothing. We experienced a very aggressive jerk when this happened and I limped the vehicle off to the shoulder- we live in a remote area and I had no cell service. I was able to restart my car and drove it in “e-save” mode home. The next day, I drove my car again and had my son and daughter in the vehicle and the same exact thing happened. I was driving about 55mph around a corner with a large semi coming at me in the oncoming lane and my vehicle shut off and lost power and power steering. I was terrified that I would veer into that truck and there was not a shoulder readily available. We had to yet again limp the vehicle a few yards around the corner to pull off and I did not have service. So I had to walk to call my husband to pick my children up. The car has been at the dealership since then and told there is a digital crash code showing with no eta on a fix. Stellantis has denied a buyback yet my car has 26,000 miles on it and is under warranty with no eta on fix. Vehicle is unsafe to drive and unfixable for 60 days now.

Vehicle wouldn’t go into gear June 2025 was towed due to service engine, abs braking error, service hybrid error. Messages were cleared and declared “no fix” wait for Stellantis update. 7/2025 vehicle service hybrid went on, vehicle lost acceleration when turning onto road. Brought back to jeep service indicated “no fix” Stellantis/jeep aware of issue. Customer states SERIVE HYBRID LIGHT TURNS ON AND THE VEHICLE IS LOSING POWER ON AND OFF VERIFIED CONCERN, CODE B273C-00, DOCUMENTATION FROM JEEP THIS ISSUE, IT IS A KNOWN ISSUE WITH NO REPAIR AVAILABLE AT THIS TIME, IT IS NOT RECOMMENDED TO PARK THE VEHICLE INSIDE UNTIL A REPAIR CAN BE PERFORMED Warranty COURTESY VEHICLE INSPECTION Section: SEE ATTACHED KNOW YOUR VEHICLE REPORT FOR INSPECTION RESULTS Warranty Claim Type:

Forward Collision system and rear collision system (Park sense) are malfunctioning/not operating properly. Dealer stated that it is a "known issue with no known fix." I had two incidents that almost resulted in accidents before I assumed that the system was not working properly. There a no warning lights or indicators showing faults with the systems.

Lower passenger coil spring isolator loose causing spring and upper isolator to fall out while driving Dealership stated recall was done 6/23 and was out of warranty for that recall. But everything in that suspension is OEM with the old part numbers not the ones in the recall..

Upper passenger Suspension Coil spring isolator came unattached and caused coil spring to fall out.

I was driving pulled in to driveway heard a loud bang and the back of the car dropped and hear scraping. The rear passenger coil spring had fallen out with the upper rubber isolator attached. Called jeep they said the recall had been done in 6 23 and was out of the 2 year repair warranty. I don't see how the recall was done when all the numbers on the coil spring , isolator were still original parts?

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle hesitated and stalled. The contact stated several unknown warning lights were illuminated. The contact stated that the transmission failed to shift into the intended gear. Additionally, the contact stated that an unusual alarm had sounded while the vehicle was parked. The vehicle was taken to the dealer, where the failure could not be duplicated. The contact was advised that the vehicle was unsafe to drive and could not be returned to the contact. The contact stated that the failure initially started a day after the vehicle was purchased, and the vehicle was taken to the dealer several times. The contact stated that while the dealer's mechanic was test-driving the vehicle, the mechanic was nearly involved in a crash due to the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was filed. The contact requested buy-back assistance. The failure mileage was approximately 13,000.