2022 JEEP GRAND CHEROKEE Complaints

Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: [XXX] Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On May 4th, 2025, at approximately 10:50am I was traveling at approximately 65mph on a 6 lane highway when the vehicle lost all all propulsion. Following sequence of events took place on car: - Dashboard warning to service hybrid system flashed - Dashboard message to depress break and push button to start car. - Car lost power. Could not accelerate. Display and radio still worked. - Coasted across 2 lanes of traffic to side of the highway. - Car went into Park and Emergency brake engaged without my action. - Pushed start button and car started. On a busy highway, the vehicle would not accelerate resulting putting both my life and the lives of others on that highway at risk. I am now afraid to drive the vehicle. Vehicle has ALL service notice recalls completed. Vehicle taken to Jeep dealer for service. At dealer for 48 hours now. Dealer does not know how to fix vehicle. Dealer stated they have 4 other vehicles with the same exact problem. Dealer stated Jeep does not have a fix. No ETA for fixed car given.

Lower control bushings and Main battery Bushings wearing causing noise Yes took vehicle to Jeep Dealership Jeep Dealership did a diagnostic and checks the lower bushings Warning for Stop/Start Service and started this Month

Service Hybrid intermittent light comes on dash with loud beep alarming that something is wrong with the battery.

Once a week or so, the vehicle will experience motive power loss while driving. Typically, it's for 3 or 4 seconds and is accompanied by a blinking red "Service Hybrid Electric Vehicle System" warning light on the dashboard. This is very dangerous because for those 3 or 4 seconds, the vehicle will not accelerate/maintain speed. I've had the vehicle at the dealership for the same reason multiple times. The dealership has tried to identify the root cause but so far has not been successful.

I've had issues with this jeep grand cherokee 4xe randomly shutting down on the highway at speeds between 65-75 mph. The service engine and transmission lights come on and the vehicle itself dies out and will power on but will not start for about 10-15 minutes afterwards. This is the fourth time I've had the issue and the dealership can not pin point a reason/fix for the car suddenly stopping. This last time the power steering went out as well these issues have almost caused several accidents . The dealership just clears the codes after saying the can not replicate the problems I'm having and gives the car back. I've gotten to the point now after almost being rear ended trying to clear the vehicle that I no longer feel safe driving it not only for myself but the other drivers around me a car with a little over 20,000 miles should not be having these issues consistently.

The contact owned a 2022 Jeep Grand Cherokee. The contact stated that while his stepdaughter was driving at 40 MPH during rainy conditions, the railroad track poles were lowered. The contact's daughter crashed the front of the vehicle into the railroad poles. There were no warning lights illuminated. The driver’s and passenger’s side air bags did not deploy. The vehicle came to a stop when the railroad poles landed in the middle of the vehicle. There was property damage to the railroad poles. A police report was filed. The contact and the passenger did not suffer any injuries. The vehicle was towed to an impound lot. The contact believed the vehicle would be deemed a total loss however, it was not confirmed yet. The contact mentioned that about six months ago the fender and bumper were placed due to his stepdaughter having an accident. The manufacturer was not notified of the failure. The dealer was not contacted. The failure mileage was 30,000.

Power lift gate will open and close by its self. I have had it looked at and the dealer said to report it as it’s a known issue and no recalls have been issued yet for this year. Have not had a fire yet on this vehicle. But was told it was leaking around the power liftgate control module.

My driver side electrical seat will not recline to the forward position.... I reclined it back but now it won't recline forward.... Everything else works .... All other components of the seat except for the seat recliner back to the upward position.... My vehicle is only at 50, 000 miles...

The vehicle in September of 2024 after a software update randomly changed the settings. The forward collision off warning light remains on (in settings the forward collision is "on", the language changed to Italian, the paddle shifters stopped working, the units changed, and the grid for the backup camera was turned off). I had it serviced at Jeep. They reset the vehicle which temporarily fixed the issue, however, 3 weeks later it happened again. There is a known MOPAR/star case number S2108000249. This is also reported in Jeep Forum. My safety is at risk due to the failure of the forward collision warning light/software malfunction. I feel that I am at risk for a forward collision. Also the paddle shifters don't work.