2002 JEEP GRAND CHEROKEE Complaints

The contact owns a 2002 Jeep Grand Cherokee. The contact became aware of the recall for NHTSA Campaign Number: 15V046000 (Air Bags) however, the dealer informed the contact that the part to do the recall repair was not yet available. The contact stated that the air bag warning light had been illuminated since she purchased the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 314,900. Parts distribution disconnect.

IN 2012 OR BEFORE, PRIOR TO WHEN I PURCHASED THE VEHICLE ON MARCH 20, 2012, THIS VEHICLE WAS SUBJECT TO A RECALL NOTICE. MANY TIMES, AND MOST RECENTLY IN AUGUST 2020, TWO DIFFERENT DEALERS HAVE NOT REPAIRED THE DEFECT, AND I HAVE BEEN ADVISED THE PART IS NOT "IN STOCK".

ONE MONDAY THE 6TH DRIVING NORTH. IT WAS RAINING. SO, I HAD FULL 4WHEEL DRIVE ENGAGED. A CAR CUT ME OFF. I WAS ON THE TRANSITION FROM THE 5 N TO THE 55N. A CAR FROM THE LEFT LANE CUT INTO MY LANE TO TRY AND EXIT ONTO 4TH STREET. TO AVOID AN ACCIDENT I SLAMMED ON THE BREAKS AND VEERED RIGHT. BUT THE CAR WOULD NOT STOP. I PUSHING DOWN ON THE BREAKS AS HARD AS I COULD. THE CAR WAS STILL ACCELERATING AND DID NOT SLOW DOWN. TRYING TO OBTAIN CONTROL OVER THE VEHICLE I "FISHTAILED" FROM GOING RIGHT BACK TO LEFT AND HIT THE SIDE OF THE CAR AND THEN HIT THE CENTER DIVIDER. THE CAR KEPT ACCELERATING AND I HIT THE CENTER DIVIDER AND FLIPPED AROUND. I WAS THEN FACING OPPOSITE TRAFFIC TOWARDS THE DIVIDER. I THREW THE CAR INTO PARK AND HELD THE BREAKS STRONG. THE BACK WHEELS WERE STILL SPINNING OUT. I LOOK DOWN AND THE KEYS WERE NOT IN THE IGNITION. LUCKILY, I HAD A SPARE KEY IN THE CENTER CONSOLE AND SHUT IT DOWN. I FOUND THE KEYS ON THE GROUND BUT NOT ANYWHERE NEAR THE PEDALS. I TALKED TO THE DEALER AND THEY SAID THEY HAD NEVER HEARD OF IT. THE ONLY THING THEY COULD VERIFY IS THAT THE KEY COULD COME OUT WILE THE CAR IS STILL ON. ACCORDING TO THEM THIS HAPPENS AS THE KEY WEARS DOWN OR GETS OLD.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO HAVE A HITCH ATTACHED. THE MECHANIC REFERRED HIM TO THE DEALER FOR ASSISTANCE. THE CONTACT CALLED MILITELLO MOTORS (1029 N STATE ST, FAIRMONT, MN 56031, (507) 238-4444) AND WAS INFORMED THAT THE VEHICLE HAD BEEN INSPECTED PER THE N47 CUSTOMER SATISFACTION NOTIFICATION, AND THE VEHICLE WAS DEEMED SAFE. THE CONTACT HAD NO RECOLLECTION OF BEING INFORMED OF SUCH INSPECTION TAKING PLACE ON HIS VEHICLE. THE CONTACT ALSO SPOKE WITH THE MANUFACTURER WHO PROVIDED THE SAME INFORMATION. THE CONTACT STATED THAT THE FUEL TANK REMAINED EXPOSED AND THE HAZARD COULD POTENTIALLY LEAD TO A FIRE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WE WERE DRIVING INTO OUR PARKING STALL AT HOME WHEN OUR AIRBAGS DEPLOYED. AS WE REVERSED AND DROVE FORWARD TO STRAIGHTEN OUR CAR IN OUR STALL WE NOTICED THE AIRBAG LIGHT TURN ON SUDDENLY AND AIRBAGS AUTOMATICALLY DEPLOYED. OUR ENTIRE FAMILY WAS IN THE CAR AND KIDS ARE TRAUMATIZED. SUPER SCARY MOMENT, AND WHAT IF WE WERE DRIVING ON THE HIGHWAY!

AT START UP AIRBAG LIGHTS STAY ON I STOP AT THE STORE AND SHUT OFF THE ENGINE AND START IT BACK UP THE AIRBAG LIGHTS ARE OFF. ISSUE 2. DRIVING DOWN THE ROAD AND START UP A HILL IT DOWN SHIFTS OR HIGH RPMS A FUSE BLOWS.

FUEL TANK PROTECTION. I TOOK THIS IN FOR THE RECALL WHICH I ASSUMED THEY WHERE GOING TO INSTALL A TRAILER HITCH TO HELP PROTECT FORM REAR END COLLISION IN PACKING THE FUEL TANK. THEY SAID IT DIDN'T NEED ONE. SO NO ADDITIONAL PROTECTION WAS ADDED. I ALSO DON'T UNDERSTAND WHY THEY HAVE THE GAS EVAPORATOR CANISTER BY THE BACK BUMPER. ITS FULL OF GAS VAPOR. USUALLY THESE ARE IN THE ENGINE COMPARTMENT. CHRYSLER SHOULD DO MORE TO HELP PROTECT THIS VEHICLE. I APPRECIATE YOUR ASSISTANCE

WHEN I GOT IN MY JEEP THERE WAS A BREAKING SOUND FROM UNDER THE DRIVERS SEAT. I NOTICED THE SEAT WAS ROCKING BACK AND FORTH AND WHEN I LOOKED UNDERNEATH AT THE FRAME OF THE SEAT I SAW WHERE THE FRAME BROKE IN HALF. IT IS UNSAFE TO DRIVE NOW AND IT IS MY ONLY MEANS OF TRANSPORTATION. I USED TO HAVE A LOT MORE FAITH IN JEEP UNTIL I LOOKED IT UP AND STARTED SEEING MORE AND MORE PEOPLE HAVE THE SAME PROBLEM AND CHRYSLER/JEEP HAS NOT RECALLED IT. DUE TO THIS BEING A LIFE THREATENING PROBLEM I WILL NOT BUY ANOTHER JEEP IF THEY DON'T RECALL IT! THERE IS PLENTY OF LIFE LEFT IN THE VEHICLE BUT IS NOW INOPERABLE DUE TO IT BEING AN EXTREMELY UNSAFE VEHICLE.

AIR BAG WARNING LIGHT STAYS ON INTERMITTENTLY UPON STARTUP, USUALLY WILL GO OUT IF SHUT OFF AND RESTART, BUT NOT ALWAYS. HAS BEEN RECALLED TWICE ALREADY FOR AIRBAG ISSUE SO AM FAIRLY CONFIDENT THIS IS THE SAME PROBLEM STILL. ONLY 89000 MILES ON THE VEHICLE AND IS 100% GARAGE KEPT. .

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JEEP CHRYSLER INDIAN TRAIL (5501 W HWY 74, MONROE, NC 28110) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.