2024 JEEP GRAND CHEROKEE Complaints

The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle was jolting forward. The check engine warning light was intermittently illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was denied vehicle rental assistance. The contact had just undergone a heart surgery and was concerned for his safety. The failure mileage was approximately 12,000.

My jeep is a 2024, with just about 12,000 miles. On Monday, May 5, 2025. My Air Conditioner stopped working. It was only blowing out warm air. Now I’m told there’s some kind of AC leak and it will take 2-5 days for parks and a full day to repair. After reading reviews. This is a known issue with 2022 jeeps. This needs to be an issue with 2024. This is my 3rd jeep and I’ve never had issues like this.

I was changing my right rear tire due to a nail on a slight slope in my driveway and I had a roll away incident. The top of my driveway is a slight slope and then changes to fairly steep. My vehicle rolled off of my jack and jack stand and continued into the street. Fortunately there was no damage other than extreme stress

Since I began leasing the vehicle, it has not consistently switched into electric mode, even when charged. Sometimes, it will stay in hybrid-only mode for days. Today, I received a warning of an electrical system failure. I have only had the vehicle for 3 months.

I was traveling on a highway at 65MPH in Hybrid mode. The car displayed a Service Hybrid Electric Vehicle System Warning Message along with several other system failure messages in rapid succession. The battery failure icon was also on. The car lost all power and started slowing down. Luckily traffic was light and I was able to reach a point to where I was able to move to a spot on the roadside. I stopped the car and it automatically went into park and would not move out of park. After several tries I was able to start the vehicle in esave mode and it was running on the ICE. All of the errors cleared. I was able to proceed to a side road and eventually make it home. I took it to my local dealer the next day and a read of the code was a B273C indicating digital crash detection. The service manager said this is a known problem and they are waiting for a fix. Reference Star Publication S2408000063 Rev. C In most cases only the Service Hybrid Electric Vehicle System Warning Message comes on for a few second and goes away. This has occurred on my vehicle multiple times with no side effects. One other time the car went into Turtle mode, which cleared after a restart. It was in town so was not an issue to pull over. This time the loss of power could have been catastrophic if traffic was heavy while traveling on a busy highway at high speeds.

We have an unknown problem with a clunking/creaking noise while driving the vehicle we believe is coming from the front of the vehicle, possibly the suspension or steering. We are not sure we feel safe driving the vehicle since after taking it to the dealer three times in the past year, the dealer acknowledges the clunking but has not been able to identify and fix the issue. We have been told by the dealer it is safe to drive - but if they can't identify and fix the issue - how do they know that to be the case? Without being able to identify the cause of the noise and whatever resulting unusual wear and tear, will we have a catastrophic steering or suspension failure while driving the vehicle? Our 2024 Jeep Grand Cherokee 4Xe Trailhawk, (purchased new) has an "air" suspension - not sure if it's an option or standard on the Trailhawk models. We have had it in to the dealer three times for this issue - this last time the dealer had the truck for 16 plus weeks. The front stabilizer bar has been replaced multiple times, the upper and lower control arms have all been replaced, all four air shocks have been replaced, and a mounting bracket replaced. The dealer told us they opened a Star case with Jeep and the Jeep engineer has been on-site to examine the vehicle. After the engineer requested three different fixes that did not fix the problem, the dealer returned the vehicle and stated they are aware the issue persists and the Jeep engineering group is working on a resolution (even though they no longer have the vehicle in their possession to test solutions). They will notify us when a repair is available.

1. The red wrench light, accompanied by a "service hybrid electric vehicle system" 2. The unconnect box needing to be serviced screen is also always popping up when the car turns on. Dealer was notified and did nothing about it.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while attempting to complete a right turn, the vehicle studently jolted and surged forward. The contact stated that because of the failure, the vehicle struck the curb before coming to a complete stop. The air bags did not deploy. No warning lights were illuminated. The vehicle was taken to the dealer, but the contact was not provided a cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened for a potential vehicle buyback. The failure mileage was 18,000.

The contact who is a State Trooper reported that the driver of a 2024 Jeep Grand Cherokee was fatally injured when a second vehicle crashed into the rear of the vehicle. A witness reported that the vehicle had stopped in the left eastbound lane on [XXX] when a second vehicle traveling approximately 70 MPH crashed into the rear of the vehicle. During the crash, the driver was partially ejected from the closed sunroof. The driver was pronounced deceased at the scene. The driver of the second vehicle was transported to the hospital with multiple fractures. No further information was available. The contact indicated that medical personnel removed the deceased driver from thru the sunroof of the vehicle and no doors had opened during the crash. While investigating the crash the contact reported that the steering wheel had separated from the steering column and was located near the rear seat area. Also, there were no visual signs of damage to the steering column or any sheered-off bolts from the steering column present. The contact indicated that an eye witness also indicated that the vehicle was driving erratically prior to stopping. The vehicle was later towed away. The cause of the incident was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was unknown.

The entire vehicle failed with a No Start Issue. The vehicle will not wake up, can not jump off. My safety is being stranded without a workable vehicle. No the problem has not been resolved after being towed into service to the dealer twice. The STAR engineers got involved this last time but asked the service center to release the vehicle to me because they could not replicate the issue. No warning lamps, messages or other symptoms to indicate a problem with the vehicle/engine/electronic system, the vehicle is just simply dead.