2022 JEEP GRAND CHEROKEE Complaints

While traveling/driving with the ADAS on, the brakes slam on detecting a front end impact. The dash board disappears and the word BRAKE in all red capital lettering with a very loud beeping coming through the speakers happens. The first time it happened was in Oct of 2023 and has happened every time I travel using the ADAS. I have made an appt every time I’ve gotten back to town after traveling to have it looked at. #1 I’ve been told they can’t find a problem with it, #2 It’s been recalibrated 3 times and the service manager even asked for my permission to take my vehicle to his personal home for the weekend so that he could follow the FCA guidelines after it was recalibrated because it had to sit for a time period before it was drove. My Jeep App can show the history of its location. While traveling home the weekend of April 26, 2024 the brakes slammed on 3 times simultaneously causing all traffic behind me to lock up their brakes. Had I gotten hit I would’ve become a human pin ball across 3 lanes of Interstate 80/90. When I pulled off on the side of road so did the vehicle who almost hit me, I was so shook up I was in tears #3 I got told to not use the feature since I knew there was a problem, #4 I asked if there was something they could install to record what’s going on #5 they finally installed an “In flight recording module” the time before I drove home but upon return saying it recorded information but that they don’t know the reason why it’s doing it or how to fix it. I’ve never received a single invoice from the dealership when I’ve taken it in for this EVER!!!! I’ve only been told they have “Star cases” on it and that is enough to prove its a “buy back or lemon”, the last message I received from a Service Rep at the dealership was from Jul 25, 2024 about seeking a buy back. I sent a message today (Aug 25, 2024) asking for a plan or solution to this problem. I’ve heard nothing yet again from anyone!!!!!! I’m beyond frustrated!!!!!!!!!

Engine making thwomping sound on passenger side, only after 30 miles of driving. Must be in gear - D or R. 27k miles Jeep Grand Cherokee L Engine mounts suspected. No inspection yet because it's near impossible to recreate in a 'shop' environment. My dealer requires leaving the car for a week and they drive it for five minutes. That is not enough to get this to happen. We believe it has to do with TSB - 09-015-22 On the Jeep Forums [XXX] ), a LOT of people have this same problem.The issue is, you have to drive the vehicle about 30 miles before it appears. This is consistent with all users on the forum as well. Of course this makes it VERY difficult to pin down and near impossible to get a warranty fix since they cannot recreate it. In the TSB it mentions "If the symptom/condition is present and the mounts are not NIK AG or newer, proceed..." This means they know the old mounts are faulty by admission, yet no recall. Clearly everyone is running into this or will. Poor design, should be a recall on these parts - Engine mount. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A service was scheduled to repair the rear view camera visibility in which the dealership failed to complete. The recall repair performed did not fix the situation. The rear view camera still shows up as a blue screen as well as the parksense sensors not working at all. This is a huge safety issue as nothing is shown when backing up and no sensors work. This problem occurred randomly while starting the vehicle and has not worked since then.

While driving my car on the interstate and main highways, it started wobbling back and forth worsening as it was driven further. The main body of the car began swaying left to right while still driving in a straight line. As we noticed it, luckily there was a Jeep dealership at the next exit on the interstate, so we took it straight to them and the senior mechanic stated he had "never seen anything like it" how there were multiple breaks in the metal connecting the passenger side rear knuckle joints without a known impact to the site of damage on the car, he stated "something like that should have never broken by itself without you hitting something". Nothing was or has ever been hit in this car, this piece of equipment failed on its own and put several people's life in danger, the wheel could have very well come off and caused a crash at interstate speeds of up to 75mph (the local speed limit) and surely would have caused multiple fatalities as there were multiple passengers. The vehicle has been inspected by the team at Blue Ribbon Chrysler Jeep Dodge Ram in Sallisaw, Oklahoma and is being repaired there, and the available broken parts will be returned to me when the repairs are completed as evidence. There were no notices or warnings from the system alerting us of any issue with the suspension or any other malfunction in the car. This is a very dangerous issue if there are multiple other cars that have had this issue.

While defrosting my windshield, only the passenger side was defrosting. Both sides were set to the same temperature. I spoke to a manager at a Jeep dealer and he said his wife has the same vehicle and it also does this.

we have reported to the dealer multiple instances of noises (crunching and low thuds) and 'thumping' felt through floor boards coming from what appears to be front passenger side. Dealer installed right from sway bar end link as well as subsequently perform NHTSA mandatory recall repairs on Front Upper Control Arm to Steering Knuckle Pinch Bolt. After each 'repair' the problem appears to be getting worse (additionally we had the experience of the 'Sway Bar Disconnect Unavailable' light coming on while driving on a paved surface without having depressed the Sway-Bar button). We brought the vehicle into the Dealer again and one of the Service Managers came for a ride and confirmed our complaints. After a day of looking the Dealer stated that they are going to replace parts previously installed as they may have been defective. Parts are on order but we are concerned for our safety in continuing to drive the vehicle, due not only the sounds we are hearing / feeling but after having researched complaints online (as there are many folks having similar experiences, it appears that Chrysler / Jeep still have more work to do on the safe operation of the vehicle . thank you

While passing through an intersection the AEB brought the vehicle to a full stop despite no forward traffic or obstructions. Warning system lights lights for other systems (traction control, airbags, etc.) lit up in the dash. A vehicle traveling behind nearly collided in light of the unwarranted braking. After coming to a complete stop the vehicle released the brake on its own and shut off the other system warning lights. Normal operation ensued.

Bought vehicle from Joe Machens Chrysler, Columbia, MO. [XXX]. The net day after a long drive out of town, the owner put vehicle in reverse to leave home and there was an issue. The vehicle sounded like it had “run over a metal garbage can.” It vibrated the floorboard as well. It happens only when the car is in reverse. It happens immediately when you try to back up. It is available for inspection on request. Safety is not an issue, the dealer could not reproduce the sound (owner left vehicle at dealer overnight. It was only inspected by the car dealer. There were no warning signs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicles electrical system has completely stopped working due to a software update that Jeep is applying to their vehicles. For some reason my vehicle is not up for recall for this issue.

The contact's wife owns a 2022 Jeep Grand Cherokee. The contact's wife received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not available. The local dealer was made aware of the issue but stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.