2022 JEEP GRAND CHEROKEE Complaints

Glass sunroof panel shattered while driving on empty highway at 60 MPH. No explainable cause, e.g. no driving range nearby. The sunroof was rarely opened and was closed during the incident. There was no prior indication of failure. Noise resembled a LOUD bang. Shade prevented glass from raining down onto occupants. The noise was sudden and startled driver. Since road was empty, the incident did not cause the driver to loose control. No car behind, when chunks of glass blew off. After driving 15 miles, examination showed about 1/3 of the glass was missing. The much of the remaining glass was removed to reduce occupant risk. Shattered glass was vacuumed and can be examined but not as a pane. Next car will be driven to dealer. And possibly to insurance agent.

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.

I called our dealership to schedule the repair for this recall; they indicated that parts have been back ordered and they are only getting one part per week to accomplish repairs. They have a waiting list established on which I am number 62, which at the current rate of receipt of parts, I would be waiting for about 15 months to get the recall repair completed. For a recall that could potentially cause a crash without warning, this seems like something that should be addressed more quickly than 15 months.

Sunroof Exploded outward while driving on a smooth road. This percussion of an explosion would have caused serious problems had anyone been around me. The sound alone was damaging to my ears. The sunshade was closed and kept glass from raining down on me. No objects were able to fall on my vehicle nor were there any visible vehicles in front of me nor behind me.

[XXX] I was backing out of a parking spot on the 4th floor of the parking garage at work when my car displayed an SOS on the radio monitor and then my Jeep Grand Cherokee shut off and would not restart. I then had to call parking for my job to redirect traffic because I was preventing other vehicles from exiting the garage because my vehicle was unable to restart and I had to have it towed back to the dealership in Waynesboro GA and pay $120 to have this done. i waited over an hour for a tow truck to come and it is still unclear why this keeps happening. I am afraid that the next time it happens I may loss my life. I also called the dealership and Jeep wave to see if there was a way to restart the Jeep but no one was able to assist with the request. The vehicle is really becoming a problem for me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My safety is at risk driving this vehicle. There is an open recall stating you may lose steering without prior warning. This has been going on for over 1 month and still there is no remedy to fix this issue. This is out of control and needs to be fixed now before somebody gets hurt! (I'm not currently driving this vehicle because the risk is so high yet no dealer or Chrysler themselves will help me. They both told me I should continue to drive the vehicle.)

I am writing to provide feedback and express my concerns about the safety and reliability of my 2022 Jeep Grand Cherokee L. Over the last 12 months, my vehicle has been subject to three recalls, including a severe safety recall involving the potential for the Upper Control Arm (UCA) to separate from the knuckle, and a failed rear differential. The most recent recall, announced on February 28, has been particularly troubling, as it has rendered my vehicle unsafe to drive or rent out, directly impacting my livelihood as I use this vehicle exclusively for Turo rentals. It has been over 30 days since the announcement of the recall, and I have received no indication of when the necessary repairs will be made available. A timeline for resolution exceeding 30 days for such a significant safety recall and the absence of interim support measures from the manufacturer has left me in a precarious position, both financially and in terms of vehicle safety. I am concerned about the frequency of recalls and the severity of the issues identified in such a new vehicle. Additionally, the extended period without a resolution or clear communication from the manufacturer exacerbates these concerns. I kindly request that NHTSA investigate the handling of this and previous recalls for the 2022 Jeep Grand Cherokee L to ensure that consumer safety and communication are adequately prioritized. Thank you for your attention to these matters. I trust that the NHTSA will take the necessary steps to address these concerns and improve the recall process for the safety and benefit of all consumers. Sincerely,

The brake force will jump suddenly and fall back when the brake pedal is even maintained at a constant level while the vehicle is being braked to a stop or decelerating. This malfunctioning will lead to imprecise control of the distance to the front vehicle. Engine Wobbling when it is fully stopped with "D" gear engaged, especially when the transmission temperature comes up after a few hours of driving. It can be clearly felt that the entire vehicle is bouncing with the engine. Engine misfires when crawling after a cold start. Engine speed will fall suddenly and then back up. The vehicle will shake badly, which can cause improper reaction and improper operation of the vehicle speed. The passenger seat squeezes the center console on the right side and the plastic panel comes off, which exposes a sharp edge to the passenger's lower body. After the dealer's inspection, there is no obvious cause for this defect, passenger and center console are all in their places. The rear quarter window on the passenger side water leak. Metal rattling noise from the left front side (driver side) of the cabin when the vehicle is running on a bumpy road, especially in hot weather. Noise comes from the rear left suspension when the vehicle is decelerating.

Windows fog up out of nowhere. Side windows and front wind shield. Will go away and come back. Happening without adjusting the defrost settings or anything. Dealership said that my vin isn’t affected.

I took car to dealership on 3/8/24 for maintenance. After the maintenance was completed i picked up the car, paid, took the report and went home. In reviewing the report, I noticed an outstanding recall 10B pending. The service advisor never mentioned this to me, not did I receive notification from Jeep. I proceeded to call the dealer and they simply advised me to call Jeep because they did not have parts and did not know when they would be available. I called Jeep and opened a case. I expressed I had reviewed this vehicle had a stop sale issues as per the recall, yet no parts available. They mentioned parts would not be available until after the 2nd quarter of this year. I asked that my call be escalated. Today, 3/14/23, I finally received a call from an agent mentioning my request for buy-back was denied. I expressed that this was not a buy back, but a lemon, because this car has had 2 recalls already and it took them amount over 5 months to fix it. I mentioned this was a critical safety issued as stated by them on the recall notification as it says ": A loss of clamp load may result in the UCA separating from the knuckle and the wheel falling outboard, which can cause a vehicle crash without prior warning." I drive my car with two small children and cannot afford to have a possible crash without warning. The agent told me he could put me on a recall list but it would be after the 2nd quarter that Jeep would start fixing these issues. The agent mentioned he could not see the reason why the buy back was denied. I asked for the call to be escalated to a supervisor. I am currently pending that call.