2023 JEEP GRAND CHEROKEE Complaints

No warning lights have come on. Two different dealerships have worked on this car 10 different times over the course of a year. In November, 2023 I sent a certified letter to jeep with my concerns and I also contacted Chrysler board of arbitration by phone (# given to me by Ohio Attorney Generals office) on 12/1/23, 12/4/23, 12/5/23 and left messages each time. I never received a call back about my messages so I got an attorney in December 2023 for the rattling noise my car has made almost the entire time ive had it. -Bought in May, 2023 -Heard the noise and put it in the shop for a pre-vacation inspection to fix what was going on before me, my 2 small kids, and my husband drove to Florida. Seemed weird to have such a new car in the shop already with noise safety concerns. -Been back and forth to dealerships more times than I should have to...a couple times theyve had my car for 3 weeks at a time. Everytime I have to unload/load carseats when i drop off and then unload/load back up when i get my car only to find it hasnt been fixed. -My attorney acts like he is at the complete mercy of the manufacturer for a resolution and this lemon case has gone on for 9 months now. -i need a safe, reliable car and for this process to be resolved in a more timely matter. I am currently at a Jeep dealership now becasue again, I will be traveling this weekend with my kids in the car even though I am uneasy about doing so but I cant stop living but it seems unfair and like no one cares that we are driving around in a car that no one can fix or that I paid a lot of money for a reallllly noisey car that I have to take back and forth to the shop a million times and worry and stress about if it going to cause a crash while im driving down the highway.

I have owned this car for almost 1 year. from day one this "radio" area 10" screen with a computer behind it has been over heating and glitching out. The effects of this are several and random. Freezing and restarting randomly. Calls dropping from car to phone and back again intermittantly. While using gps maps will freeze so i miss turns and i am not where the maps says i am. After reversing the backup picture on screen from camera will sometime freeze on screen even 5 min after I am moving forward and it is a frozen picture. Most recently a disturbing saftey issue is that i was backing into my driveway and the screen froze and not backing up warning sound or visual was real time and i almost hit my fence, as my screen showed green lines and that i was plenty far away when in fact i was inches from the fencing. The dealership has replaced the glass screen but NOT the modual or computer behind it. They have sent me softare updates over the air. I have heard from them and from others this is a major issues with this model and year with these panasonic computers in them. I am very sad and frustrated about this!

When headlights are in auto position the automatic high beam does not function. Driver can not override and turn headlights to high or low. Very dangerous. Limits visibility. Increases risk of collis

The “latch” mechanism that secures the seatbelt can be kicked open by rear facing child which results in car seat not being secure to vehicle seat and severely unsafe.

FCA Campaign 64A NHTSA 23V-413 / Date Completed: 09/26/2023 08/05/2024 - while driving at 30mph the rear coil spring shot down from the rear passenger side wheel nearly causing and a motor vehicle accident and injury. The recall was addressed back in September of 2023 yet failed the alleged fix from the dealership.

I have towed this vehicle behind my motorhome for the past year and have used a Brake Buddy system to stop the vehicle should it ever break away from the tow brackets. I used the Brake Buddy system for 5 years on a 2016 Jeep Grand Cherokee prior to buying this 2023 Jeep Grand Cherokee and have never had any issues before. Recently, while towing the vehicle, I set it up for towing as Jeep recommends and either had a malfunction of the Automatic Electronic Brakes (AEB) or the Brake Buddy. Even though the tires never developed a flat spot on them due to dragging the vehicle, there was pressure applied to the brake pedal that caused the brakes to get so hot that the rubber brake lines melted at the fittings or blew out of the fittings causing me to lose all fluid. The NTHSA requires that all light-duty vehicles have AEB systems installed on them by 2026. I questioned Jeep as to the cause of my issue and they determined it was not their fault. I contacted Brake Buddy and they claimed they were just recently made aware of this problem and have since determined their system is not compatible with AEB equipped vehicles. I have talked to several installers that set up tow vehicles to be towed and they are of aware of this. Who has the responsibility to inform the public and industry that there is a problem here? Jeep advertises their vehicle is towable with all 4 wheels on the ground but makes no mention of having to install a State Law required braking system in the tow vehicle or potential compatibility issues. Had this tow vehicle come loose, it could have cause damage and potentially the loss of life!

The vehicle will run extremely rough and not accelerate when needed especially after filling the tank with gasoline. It will almost die in the intersection when you’re trying to get past Traffic. It will not reach Highway speed at times and when you step on the gas the engine makes a strange noise and it slows down. The vehicle is very dangerous in this regard. One time I almost had an accident because of it. I have had the vehicle to the Jeep dealership at least six times for this issue and they cannot confirm that it happens on their own and they cannot fix it. I have video evidence of this problem taking place over many months. Chrysler and jeep will not help me. I am concerned about the welfare of the public if they are driving a similar vehicle.

We were in a serious car accident. We were T-boned and rolled two or three times. We had to be pulled from the upside down Grand Cherokee. Our complaint is the fuel fill line broke and poured 23 gallons of raw gasoline into the car. My husband was overcome by the gas and and to be revived twice. I had blacked out due to the force of the air bags. We were okay with now, we were removed before the car exploded. The gas should have never entered the cabin!!! If our experience could help someone else we would be relieved.

While we (Husband, Wife, [XXX] old & [XXX] old daughter) were doing a cross country road trip from Olympia, WA to Raleigh, NC, we experienced a serious safety issue while driving in the State of Iowa on [XXX] The incident happened around 5 PM local time on [XXX] just before [XXX] in the outskirts of Davenport, IA. The GPS location of the incident is (XXX) While I was driving in this freeway on the left most lane doing around 70 mph, suddenly I lost power to the engines. Within seconds, I managed to my pull over my vehicle to the shoulder. After few trials of restarting my vehicle, I couldn't get it to start. So, I ended up calling the Jeep Roadside Assistance. Due to the concern of the safety of my family on the freeway, I called 911 seeking assistance for protecting my family inside the car from the fast moving vehicles. Within 15-20 mins of my call, the Roadside assistance personnel as well as the Iowa State Highway Helper arrived at the scene to assist us. The Tow truck person and the Highway helper both tried some steps to get my vehicle to start, but they couldn't. So, the tow person offered to tow my Jeep to the nearby Jeep Dealership (Kimberly Car City) at Davenport, IA (whom I called around 5:10 PM to alert them of my situation). The Tow person towed the vehicle and also rode me and my [XXX] to the Jeep dealership, whilst the Highway Helper rode my wife and [XXX] to the same dealership. We reached the dealership around 5:45 PM and they were closing at 6 PM. So, the dealership had a technician look at my vehicle the next day (XXX) and he found that my fuel sensors malfunctioned and wasn't displaying the correct fuel reading. Whilst the fuel gauge indicated that I was still having about 100 miles of fuel left to go, I was actually completely run out of fuel. Had I not acted within seconds, my vehicle would have come to a complete stop in the middle of the freeway posing severe danger to our lives. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Multiple times during the day I have a number of alerts popping up in my dashboard. These include the blind spot monitoring which continues to go on and off. Braking system, ect. Please see pictures.