1998 JEEP GRAND CHEROKEE Complaints

1998 JEEP GRAND CHEROKEE, VIN [XXX] RECALL NUMBER: 00V136000, DATED MAY 10, REPLACEMENT OF FRONT ROTORS DUE TO POSSIBLE CORROSIVE DAMAGE -TOOK JEEP TO TYSON'S JEEP, INC. ON OCTOBER 5, 2000, ASKED THEM TO CHECK THE BRAKES SQUEAKING. NO MENTION OF THE RECALL. BRAKE PADS REPLACED AND FRONT ROTORS REFACED (MILEAGE = 40,893) -TOOK JEEP BACK ON NOVEMBER 29, 2000, ASKED THEM TO CHECK THE BRAKES AGAIN STILL SQUEAKING. ALSO ASKED ABOUT THE RECALL. NOT ABLE TO RECREATE THE SQUEAK. WE WERE TOLD THAT WE WERE NOT ELIGIBLE FOR THE RECALL AND THAT ALL BRAKES SQUEAK. WE WERE ALSO TOLD THAT JEEP HAD DONE RESEARCH ON THESE BRAKES AND DETERMINED THAT DIFFERENT DRIVERS GET DIFFERENT RESULTS AND THAT WE MUST HANDLE OUR VEHICLE HARSHLY. (MILEAGE = 44,007) - TOOK JEEP BACK ON MARCH 13, 2002, ASKED THEM TO CHECK THE BRAKES AGAIN THERE IS EVEN MORE NOISE AND NOW IT SOUNDS LIKE PAPER IS STUCK BETWEEN THE BRAKES. THIS TIME REAR BRAKE PADS REPLACED, REAR ROTORS TURNED AT A COST TO US OF (MILEAGE = 56,780) - TOOK JEEP BACK ON MARCH 11, 2003, ASKED THEM TO CHECK THE BRAKES AGAIN SQUEAKING YET AGAIN. TOLD THAT THEY CHECKED THE BRAKES, COULD NOT FIND A PROBLEM(MILEAGE = 69,532) - TOOK JEEP BACK ON SEPTEMBER 4, 2003 FOR THE 75,000 MILE CHECK UP. WE DID NOT ASK THEM TO CHECK ON THE BRAKES THIS TIME EVEN WHEN I HEAR SOMETHING AND ASK THEM TO CHECK THEY NEVER FIND A PROBLEM. [XXX] CALLED TO TELL US THAT OUR FRONT BRAKES AND ROTORS WERE CORRODED AND RUSTING AND NEEDING REPLACEMENT. WHEN ASKED ABOUT THE RECALL, HE SAID THAT OUR ROTORS HAD BEEN REPLACED IN ACCORDANCE WITH THE RECALL ON JULY 14, 2000. WHEN INFORMED THAT WE HAD BEEN TOLD THAT WE WERE NOT ELIGIBLE FOR THE RECALL AND THE FRONT ROTORS HAD BEEN TURNED ON OCTOBER 5, 2000, LESS THAN 3 MONTHS LATER, HE STATED THAT HE DID NOT KNOW AND HE DID NOT WORK AT TYSON'S JEEP THEN, BUT THE RECORDS SHOWED THAT WE HAD THE RECALL REPLACEMENT ON JULY 14, 2000. (MILEAGE = 75,000) *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE VEHICLE STALLED WHILE DRIVING. AFTER BEING STRANDED AND THEN HAVING THE VEHICLE TOWED, IT WAS FIGURED OUT THAT THE VEHICLE HAD A FAULTY FUEL GAUGE. IT DISPLAYED 1/4 TANK OF GAS LEFT IN THE TANK WHEN IN ACTUALITY THERE WAS NO FUEL LEFT. ERRATIC READINGS HAVE BEEN SHOWN SINCE THE INCIDENT. *JB

WHILE DRIVING, THE FUEL GAUGE GAVE THE WRONG READING, WHICH CAUSED THE VEHICLE TO RUN OUT OF GAS. *JB THE FUEL GAUGE READ THE VEHICLE HAD A HALF OF TANK OF GAS. *JB

DRIVER'S DOOR MECHANISM IS NOT WORKING AT ALL, WON'T CLOSE PROPERLY. DEALER STATES THEY ARE NOT RESPONSIBLE FOR THAT PROBLEM. *AK

VEHICLE EXPERIENCED A GROWLING NOISE IN REAR AXLE. THERE IS TSB 602321 FOR THIS PROBLEM. *AK

WHILE VEHICLE WAS PARKED IN THE DRIVEWAY IT WENT INTO REVERSE AND HIT ANOTHER VEHICLE. VEHICLE WA SWITHIN THE REMEDY SCOPE FOR RECAL 02V053000 SUBJECT: INADVERTENT MOVEMENT, BUT THE CONSUMER WAS NEVER NOTIFIED. MANUFACTURER WOULD NOT AUTHORIZE THE DEALER TO REPAIR THE RECALL BECAUSE VEHICLE WAS INVOLVED IN A COLLISION. *AK

EXHAUST MANIFOLD HAS CRACKED. LOCAL DEALER SAYS THIS IS COMMON AND WILL REPLACE WITH AFTER MARKET MANIFOLD. THEY USE AFTER MARKET BECAUSE FACTORY MANIFOLD HAS A DESIGN FLAW.*AK

DEALER IDENTIFIED A CRACKED EXHAUST MANIFOLD IN MY 1998 JEEP GRAND CHEROKEE. THE CAR ONLY HAS 49,600 MILES AND IS NOT USED FOR OFF-ROAD DRIVING. I BELIEVE THERE IS A MANUFACTURER DEFECT. MOST OWNERS, AS IN MY CASE, FIND OUT TOO LATE. THERE SEEMS TO BE INCREASING AND RECURRING INCIDENTS WITH THE 4.0L ENGINES. CHRYSLER REDESIGNED THE 1999 MODELS WITHOUT NOTIFYING 1998 OWNERS OF THE MANIFOLD PROBLEM. CHRYSLER IS NOT WILLING TO PAY FOR ANY OF THE $1200 PLUS IT WILL COST ME TO REPAIR. *AK

CONSUMER HAD VEHICLE SERVICED, TECHNICIAN INDICATED THAT REAR BEARING POWER TRAIN WAS MISSING. *AK

WE PURCHASED A 1998 JEEP GRAND CHEROKEE IN OCTOBER 2000. IN SPRING OF 2001, I WAS IN MY GARAGE AND I TURNED THE VEHICLE ON WHILE OUR GARAGE DOOR WAS HALF WAY UP. THE VEHICLE JUMPED INTO REVERSE WITHOUT ME EVEN TOUCHING THE SHIFTER. OUR CAR WAS DAMAGED BECAUSE THE BOTTOM OF THE GARAGE DOOR CLIPPED THE TOP OF THE VEHICLE DENTING AND SCRATCHING IT(THE VEHICLE WAS DAMAGED, THE GARAGE DOOR SUPRISINGLY WAS FINE). THE JEEP WAS TAKEN IN TO BE REPAIRED AT AN AUTOBODY SHOP, AND I HAD TO PAY OVER 500 DOLLARS. I THEN LEARNED THAT THERE WAS A RECALL FOR THAT VEHICLE, THE CAR HAS A TENDENCY TO SLIP INTO REVERSE SUDDENLY. I CALLED JEEP GRAND CHEROKEE RIGHT WHEN I LEARNED OF THE RECALL, I FAXED THEM ALL THE NECESSARY INFORMATION (THIS WAS JANUARY 2003) AND THEY EXAMINED THE VEHICLE. I HAVE NOT HEARD ANYTHING FROM THEM AS THEY WILL NOT PAY FOR THE DAMAGE. ALSO, THE VEHICLE DID NOT GET THE RECALL PART TO FIX THE PROBLEM. I AM VERY UPSET AS WE ARE VERY LUCKY THAT NO ONE WAS BEHIND THE VEHICLE WHEN IT JUMPED INTO REVERSE. LET ME KNOW IF THERE IS ANY HELP THAT YOU CAN GIVE US IN THIS MATTER. THANKS AGAIN ,JAMES EMPEROR [email protected]. *AK