2023 JEEP GRAND CHEROKEE Complaints

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Was driving down the road and my sunroof shattered and glass fell in to my car and cut me, no rocks hit my car and I was not near any other vehicles

My vehicle has in cold weather no ability to clear and defrost the interior cabin of the vehicle As described in the recent recall, issued by JEEP, my Vin number was not included as part of This problem is obviously related, and the condition described in your campaign number is an exact match for the condition I experience during the winter months. While driving in Boston in heavy traffic, my vehicle fogged to the point where I couldn’t see where I could pull over or if I could pull over or the vehicle in front of me fogged to the point of visibility and every window I had to put my hazard lights on and stop in the middle of traffic. I reported this to JEEP directly, they attributed it to a design defect? The most recent Recall issued by JEEP left my Vin number out. With respect to the issue with the headlights Activating in auto mode. My vehicle does not have high beam headlights. When the high beams are activated There’s absolutely zero change in lighting conditions and the fog lights stay engaged. Stellaris failed once again to identify all the applicable VIN numbers. What else are they failing to include as there have been four major safety recalls with my make model and year jeep that did not include my Vin number which is disconcerting to say the least. Especially given the most recent airbag recall In the possible lack of activation. In my opinion, they are limiting this recall by guessing what production dates apply and are ignoring the vehicles that were produced immediately after or during the pandemic, which had items such as rear differential swapped out to a mechanical differential because they didn’t have the stock electronic diff in stock at the factory when the vehicle was built. A reasonable and prudent person would assume that major issues such as these would’ve been missed or overlooked when there were parts shortages as result of the pandemic and supply chain issues and not when things returned to “normal”.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while his wife was driving at an unknown speed and crossing an intersection, another vehicle ran the red traffic signal and crashed into the contact's vehicle on the front driver's side tire and wheel well. The contact stated that the vehicle's front end frame was bent to the right and that the front bumper and driver's side light had fallen off of the vehicle from the crash impact. The contact stated that his wife was shaken but was not injured. The contact stated that the side impact and driver's side air bags had not been deployed. The police arrived on the scene and issued a report. The contact had the vehicle towed to his residence. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact had researched online and related the failure of the driver's air bag to NHTSA Campaign Number: 24V199000 (Air Bags, Steering). The failure mileage was approximately 5,900.

The contact leased a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the steering wheel was loose and was shuddering intermittently while driving. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 11,000. Parts distribution disconnect.

The problem happens intermittently and not all the time. I will be driving on the highway or in the city and sometimes when I barely touch the gas pedal my car will accelerate at high speeds, and the RPM gauge will go all the way into the seven mark and it Turns red and it starts beeping and the only way to get that off is for me to let off the gas pedal and come to a stop and then shift it from drive to park and then that’ll usually fix the problem. And other times when I’m on the highway. I will barely touch the gas pedal and it’ll accelerate at high speeds and I’ll have to go from the gas pedal to having to slam my brakes on to avoid hitting the vehicle in front of me. A friend of mine who had driven my vehicle, called me and asked me if I noticed that it was doing that as well and I explained to her that I I was aware. I have not taken it to the dealership yet for that problem yet however, I do have an appointment made. I’m just waiting on them to find me a loaner vehicle that will seat my six person family because I cannot drive a different vehicle that does not fit my whole family .

During operation of the vehicle on 12/5/23 the vehicle lost communication to the power steering module, instrument cluster and entertainment center. The car was able to safely be stopped. After restart all functions were normal. The car was brought to the dealer on 12/6 for troubleshooting and historic codes consistent with complaint were present. As of current day 3/29/24 FCA (Fiat Chrysler auto) has agreed to repurchase the vehicle under Mass Lemon Law Guidelines.

The contact leased a 2023 Jeep Grand Cherokee. The contact was recently notified of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool showed no open recall.

On 03/24/2023 at 1:30pm I was driving to work on the local streets when multiple warning lights came up on the dashboard.I immediately pulled over on the side of the road to see what was the problem.I decided to look under the hood and noticed the coolant reservoir was empty.I continued checking the engine compartment and noticed one of the hose that leads to the radiator had become disconnected.This was a dangerous situation because if I was on the highway,I probably would not have been able to pull over immediately and the vehicle might have shut down on the highway which could’ve resulted in an accident.I contacted my local Jeep dealer on 03/25/2024 and explained to them what happened.The earliest appointment I was given to have the vehicle inspected was 03/28/2023.