2023 JEEP GRAND CHEROKEE Complaints

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

This vehicle was sold to us with this issue. The dealer knew that this problem existed. We took the vehicle in for service when a warning light about the steering came on a few weeks ago. The dealer said that there was not a problem with the steering other than a wire that had been chewed by a rodent for which the dealer charged $650 to fix.

The passenger side front and rear floor are getting wet when it rain or when is taking to car wash and the fuse box and battery compartment under the passenger seat is full of water electrical component can fail car was taken for repair in January 2024 and will be in the shop [XXX] again with same issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a 2023 Jeep Grand Cherokee 4WD Overland, If the NHTSA would do a web search this issue is a common issue that many people are complaining and concerned about. The forward collision warning with automatic braking is NOT functioning or has been turned down where it is completely ineffective or is not functioning at all. I have had my vehicle in two different Jeep dealerships and have been told that the system is functioning and not showing any error codes. I have an active case working under Jeep (Case # [XXX]) and my vehicle was inspected by a Jeep representative on [XXX], who also claims that the system is working. I have driven several different makes of vehicles with a Collision Avoidance System and have seen and experienced when this system functions properly, I am a Police Officer and currently drive a 2021 Chevy Tahoe with this system and have had many alerts in the two years I have driven this vehicle. I have approximately 12,500 miles on this Jeep and have NOT had one alert with this amount of mileage, I have has a couple close calls where I have had to take evasive action and heavy braking to avoid a collision and not even had a warning of any kind. There are to many people complaining of this same issue and many of the same people are quoting the same company verbiage and quotes from the jeep service departments saying that the system is functioning correctly, and there is no way to test the system. Please look into this issue and research just how many people are complaining of this issue, if your going to advertise and promote a safety system on vehicles you should have an expectation that the system actually works. Any safety system that is not functioning properly puts people in danger when the said system would prevent or minimize damage in a collision situation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When starting and stopping the engine an awful noise is heard, it sounds like metal is grinding for about 2 seconds. Also on one occasion the electrical system seems to go haywire, as my power lift gate would not work. I tried several things to include turning the vehicle on and off, pressing the lift gate button several times, pressing my clicker, and pressing the lift gate button in the cabin area of the vehicle, to no avail. I finally had to pull the lift gate down, while this was occuring the inside the vehicle on the lift gate lights would turn on and off it was the strangest thing.

I was driving on a major interstate and my car suddenly stopped shifting the gears to allow for faster speed. RPM's were going up to 6 and 7 and the fastest I could go was 30mph. I confirmed my vehicle was only in Drive, and was not in a "sport mode that allows for manua shifting". Was able to safely get off the interstate and pull over, This could have caused a accident. Shut down vehicle and restarted and then performed correctly. Called dealership and they stated they wouldn't be able to get me in for 3 weeks and if the vehicle is now not doing it and issue can not be duplicated there wouldn't be anything they can do.

Screen froze while driving and prevented back up camera from working. I have taken it to the dealer multiple times for this issue and they stated they can not duplicate it so no action was taken.

Wind shield fluid is not dispensing onto windshield, wipers operated but no fluid dispensed. With salt on roads visibility out the wind shield became nearly zero. There were no symptoms of an issue before it happened, no warning lamps or messages. Fluid would dispense to rear window meaning system is operational and there is fluid in the tank. Windshield washer fluid tube runs under the insulation on hood of car, found the tube has become disconnected from T-joint under the hood and fluid was running into engine compartment and not on wind shield. Defect happened at ~20,000 miles on car.

I have a 2023 Jeep Grand Cherokee Summit Reserve. I acquired it in February of last year. I feel my vehicle is not performing according to specifications. I’ve taken it in for service numerous times. The sales manager test drove it with my husband and acknowledged there is something causing it to vibrate at certain speeds. The service manager test drove it with my husband and also acknowledged there is something causing it to vibrate at certain speeds. Jeep agreed to have a technician look at it and we asked if we could be present to drive it with the tech and were told yes. The Jeep technician was dispatched, in the middle of the night, to test drive it and reported there was nothing wrong with it and my case was closed. We were not even given the chance to drive with the tech or discuss the situation. I also experience what I call “lag braking”. I will press the brake pedal and it feels like it’s going to come to a stop and then just before you stop it gives way and I have to press it harder, really put my foot into it. This doesn’t happen all the time just randomly. Additionally, the passenger side folding mirror has been damaged since day one. They say they have replaced it 2 or 3 times and it still rubs the plastic so there are marks on the mirror arm when it is closed. I was told there is nothing they can do about it..... I have had two other Jeep Grand Cherokees with retractable mirror and neither one of them had that happen, ever. I’ve been on several Jeep forums and have read numerous posts about the same or similar incidents. I’m wondering if someone from NHTSA would be willing to drive it and report back to Jeep and to the public about their findings. It’s a shame that I’m driving one of their top of the line SUVs that makes me nauseous and dizzy when I drive it. Thanks in advance for your support.

Jeep tells me I need to leave my car for several days to repair the recall. However, they refuse to provide me with a loaner vehicle, and I need a vehicle to survive. I have work and family commitments. This is harming me as the consumer when the recalled item is the responsibility of Jeep.