2002 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/16/15*CN UPDATED 04/21/15*JB

I WAS SENT A RECALL LETTER ABOUT A YEAR AGO AND I CALLED SO THAT I CAN HAVE THIS FIXED. THEY TOLD ME THAT AT THE TIME THEY ARE WAITING FOR THE PARTS. I RECEIVED ANOTHER LETTER AGAIN I CALLED AND THEY TELL ME THE SAME STORY THAT THEY DON'T HAVE THE PART. IN THE MEAN TIME I AM DRIVING WITH AN UNSAFE VEHICLE THAT THE AIRBAG CAN DEPLOYED AT ANY TIME. I HAVE ASKED FOR A TIME FRAME AND THEY DIDN'T GIVE ME ONE. I NEED SOMEONE TO HELP ME RESOLVE THIS SITUATION. THANKS *TR

AT TWO OCCASIONS THE CAR SUDDENLY ACCELERATED AS IF THE GAS PEDAL WAS STUCK. THE ACCELERATOR WAS NOT OBSTRUCTED BY ANY CARPET. THE ONLY WAY TO SLOW THE CAR DOWN WAS BY PLACING IT INTO NEUTRAL AND TURN OFF THE ENGINE. AFTER TURNING IT BACK ON IT WAS STILL AT HIGH RPM ~5000. SOME TIME LATER THE PROBLEM RESOLVED IT SELF. AFTER MANY DAYS AT THE JEEP DEALER THE FINAL DIAGNOSIS WAS THAT THE ISSUE CANNOT BE DUPLICATED AND THAT THE DEALER REFUSES TO DO ANY WORK ON THIS CAR. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/4/15*CN THE CONSUMER STATED AFTER THE FIRST RECALL REPAIR, 0F 2013, WAS PERFORMED THE VEHICLE STARTED TO EXPERIENCE ELECTRICAL PROBLEMS. UPDATED 11/16/2015*JS

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT BOTH TURN SIGNALS FUNCTIONED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN REPAIRED THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT WAS UNSURE ABOUT WHAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE FAILURE MILEAGE WAS 111,568.

THIS IS NOT ABOUT AN ACCIDENT OR INCIDENT. THE DATE ABOVE IS APPROXIMATELY WHEN I RECEIVED THE SECOND NOTICE. THIS IS MY SECOND RECALL NOTICE REGARDING THE AIR BAG. THE FIRST WAS A FEW YEARS AGO. AS USUAL THE LETTER STATES THE PARTS ARE NOT AVAILABLE AND I WILL BE NOTIFIED WHEN THEY ARE. I CALLED MY LOCAL CHRYSLER DEALER HENRY BROWN IN CASA GRANDE AZ. I WAS TOLD THE PARTS ARE STILL NOT AVAILABLE. WHAT IS THE USE OF SENDING ME ALL THESE RECALL NOTICES AND NEVER GETTING THE PARTS TO ADDRESS THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER ATTEMPTING TO START THE VEHICLE, THE VEHICLE BACKFIRED AND FAILED TO START. IN ADDITION, THE CONTACT STATED THAT WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/10/15*CN