2023 JEEP GRAND CHEROKEE Complaints

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that after parking on an incline and activating the electronic parking brake, the electronic parking brake failed to disengage. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that the rear electronic parking brake actuator had failed due to water intrusion. The actuator was replaced but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 17,000.

As noted on the IIHS.org website, 2022 and 2023 Jeep Grand Cherokee's built prior to April 2023 experienced a fuel tank rupture in the side impact test conducted by IIHS. Stellantis redesigned the underbody structure to correct this issue. This redesign was put in place on vehicles assembled after March 2023. IIHS originally tested a 2022 Jeep Grand Cherokee in October 2022 and identified the fuel tank rupture during the side impact test. However, IIHS did not post this information on their website until almost a year later when tests of the redesigned vehicle were performed, and the fuel tank leak issue had been corrected. Hence, 2022 and 2023 Jeep Grand Cherokee’s built prior to April 2023 have a significant safety concern that IIHS did not inform the public about in a reasonable time frame and more importantly, Stellantis is aware of but has not issued a recall to correct the issue on vehicles that were built prior to the redesign. Please review the side crash results on IIHS paying attention to the 2022 test where the fuel tank ruptured. Brings back memories of the infamous Ford Pinto gas tank design. I am asking for NHTSA to assist in requiring Stellantis to issue a recall on vehicles built prior to the redesign to either modify the vehicle to address the fuel tank rupture concern, or if that is not possible buy back the vehicles. Please contact me by e-mail [XXX] ) of cell [XXX] if you require more information to pursue this issue. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle had a recalled for the rear coil springs, took it in for inspection and they gave me a paper at the dealership saying it was placed correctly. After we took it for the inspection my family and I took a trip 6 hours away from home, 15 minutes to getting to our destination the Right Rear Spring detached from the vehicle while driving 45 mph. When the incident happened we all screamed because the vehicle went side to side and got scared even our dog got scared since he was in his kennel at the back of the suv. I’m so thankful nothing happened to us because if my husband would’ve been driving above 60mph we could’ve flipped and got injured. We drove it to the nearest Jeep dealership there was and left our vehicle there to get it fix. We are 6 hours away from where our SUV is at, I’m scared to drive it back home and the same thing happens. I don’t feel safe driving that vehicle.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V413000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

the program saving seat are never the same. it seems to be the random positions and constant adjusting of the seats . I took it to the dealer and they performed a re programming per a service bulletin. It didn't help. Took it back today and they can't find anything wrong with it. No codes and they confirmed the previous programming took and is up to date.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 23V352000 (Steering) however, the part to do the recall repair was unavailable. The contact was informed that the dealer was unable to service the vehicle for 10 months, due to the manufacturer only providing two replacement parts per week. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

We have a recently purchased Jeep L with 5200 miles on it. Never off road, just a family commuter. Today my wife was driving the car for the second time and the power steering went out completely and it was very hard to turn the wheel. A bunch of other likes came on like the adaptive cruise and active lane management and front collision icons. The dash was lit up with warning including a large steering wheel icon in red. We shut the car down and restarted multiple times and the issue was still there. After 15 minutes of being on the phone to get it towed to the dealer, the issue went away on the next start with just a check engine light remaining.

Gas gauge, miles to empty, and low fuel indicator are not correct. I ran out of gas (without knowing it) twice. There was no gad light that came on. Fuel gauge said almost 1/4 tank full and 68 miles to empty. The first time this happened I had it towed to dealership thinking the AEB system stopped the car. Dealership found no issues. It happened a second time and my husband thought about the gas gauges being inaccurate and put gas in. He was right, started right up after putting gas in. After I filled it, I drove 300 miles before the Full line on the gauge started to move down. The whole system is not right when showing fuel levels. You would think the gas light would at least come on if you were out of gas

The spring coil has been recalled. Took vehicle to interstate dodge in West Monroe, LA and they stated they are only allowed to order one coil at a time per week, so it will take 3 to 4 weeks to get the parts. I need both coils replaced. This is unacceptable and puts me in danger every day I have to drive it to work or store. I’m suppose to drive 9 hours away in 3 weeks to take care of my elderly parents.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving 70 MPH, the vehicle independently accelerated at high speeds and the contact lost control of vehicle and drove off the road. There was no warning light illuminated. The contact drove over metal fragments on the roadway causing damages to the front driver’s and passenger’s side tires before the vehicle came to a complete stop. The vehicle was towed to a Collision Center. The dealer was contacted but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 11,000.