2002 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT IMMEDIATELY AFTER RE-FUELING, FUEL SPEWED OUT OF THE FILLER NECK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL INLET VALVE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 108,267.

MY DAUGHTERS JEEP JUST FAILED STATE INSPECTION DUE TO SEVERE CRACKING OF THE TIRE NEXT TO THE RIM. ALL 4 TIRES ARE GOODYEAR WRANGLER ST 225/75/16 104S. THE TREAD DEPTH IS STILL VERY GOOD HOWEVER THEY WILL NOT PASS STATE INSPECTION DUE TO THE LARGE CRACKS TOTALLY AROUND THE RIMS. A TECH AT THE LOCAL JEEP STORE TOLD ME THAT THIS IS A HUGE PROBLEM WITH THESE TIRES. HE STATED THAT THIS PROBLEM GOES WAY BACK.THE LOCAL GOODYEAR DEALER (SULLIVAN TIRE) WILL NOT DO ANYTHING TO HELP. GOODYEAR USED TO BE ONE OF THE BEST TIRES, WHAT HAPPENED? IT SEEMS THAT ALL OF THE OTHER TIRE COMPANIES OFFER A MUCH BETTER PRODUCT. NO MORE GOODYEAR TIRES FOR MY FAMILY!!! *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL CAMPAIGN: 12V527000 (AIR BAGS). THE CONTACT MENTIONED THAT THE FIRST NOTICE WAS RECEIVED IN DECEMBER OF 2012 AND A SECOND NOTICE WAS RECEIVED IN JANUARY OF 2013. THE MANUFACTURER WAS CONTACTED ON NUMEROUS OCCASIONS WHERE IT WAS ADVISED THAT THE PARTS FOR THE RECALL WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PERFORM THE RECALL REPAIRS DUE TO PARTS NOT BEING AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR

TL- THE CONTACT OWNS 1996 AND 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE AND TOOK HIS VEHICLE IN FOR REPAIRS AND WAS TOLD THAT PARTS ARE NOT AVAILABLE. -HB

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED TWO RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE CONTACT STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR

TOOK MY VEHICLE TO BILL BRYAN CHRYSLER IN FRIUTLAND PARK FLORIDA, AFTER MAKING APPOINTMENT FOR SATURDAY 5/10/14 AT 8AM, CHECKED MY VEHICLE IN. MY VEHICLE WAS SERVICE FROM 8AM- 1130AM AIR BAG LIGHT WAS STILL ON, NEW MY GEAR SHIFT, WAS CRACKED, I HAD SILICONED IT. NOW TODAY 5/15/14 I AM AT WORK AND I JUST NOTICE THAT MY EMERGENCY BRAKE BACK COVER WAS BROKE, NOW THIS I DO NOT UNDERSTAND THERE WAS NOTHING WRONG WITH MY E-BRAKE HANDLE, I UNDERSTAND THAT THIS IS A 2002 JEEP GRAND CHEROKEE, BUT I REALLY DON'T THINK MY VEHICLE SHOULD HAVE BEEN TREATED LIKE THAT, I DO KNOW THAT THERE IS A BIG PROBLEM HERE IN THE SOUTH, OR MAYBE IT'S CHRYSLER IT'S SELF BUT I REALLY DON'T THINK A VEHICLE SERVICE, AND A BROKEN PART AFTER BEING RETURNED TO THE CUSTOMER, I DO THINK THAT SOMEONE SHOULD HAVE SAID SOMETHING PERTAINING TO THE BROKEN PART, I WOULD NEVER HAVE ANYTHING SERVICED BY CHRYSLER AT ALL, THE BETTER BUSINESS PEOPLE SHOULD KNOW HOW BILL BRYAN CHRYSLER IN FRIUTLAND PARK TREATS IT'S CUSTOMERS NO MATTER WEATHER IT'S A RECALL APPOINTMENT OR NOT. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT'S VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND WAS TAKEN TO AN AUTHORIZED DEALER, WHO PERFORMED THE RECALL REPAIR HOWEVER, THE AIR BAG SENSOR WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THA THE AIR BAG WARNING LIGHT DID NOT ILLUMINATE PRIOR TO THE RECALL REPAIR BEING PERFORMED. THE VEHICLE WAS SCHEDULED FOR A DIAGNOSTIC TEST WITH AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

NHTSA RECALL 12V-527 STATES THAT AN ELECTRICAL OVERSTRESS CONDITION COULD DAMAGE THE OCCUPANT RESTRAINT CONTROL (ORC) MODULE, CAUSING THE AIR BAG LIGHT TO ILLUMINATE AND POSSIBLE AIR BAG DEPLOYMENT. ON APRIL 23, 2014 THE LOCAL CHRYSLER DEALER MADE A WIRING CHANGE TO ADDRESS THE RECALL NOTICE, BUT THE AIR BAG LIGHT REMAINED ON. THE LOCAL DEALER CLAIMS THAT THE AIR BAG MODULE IS DEFECTIVE REQUIRING APPROXIMATELY $450 TO REPLACE IT. IF THE CONDITION OF THE RECALL COULD CAUSE DAMAGE TO THE ORC MODULE, WHY WASN'T IT INCLUDED AS PART OF THE RECALL BY CHRYSLER? *TR

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIRBAG AND SEAT BELT PROBLEMS. *SMD THE CONSUMER STATED THE PARTS FINALLY ARRIVED AFTER WAITING FOR FIVE MONTHS, HE TOOK THE VEHICLE TO THE DEALER TO HAVE THE AIR BAG AND SEAT BELT LIGHT RECTIFIED, SINCE THEY WERE ON. WHEN HE ARRIVED TO PICK UP THE VEHICLE, HE WAS INFORMED, THE RECALL DID NOT RESOLVE THE PROBLEM . HE WAS INFORMED THE AIR BAG WOULD NOT PROPERLY DEPLOY IN THE EVENT OF A COLLISION, IF THE AIR BAG LIGHT WAS ON. AFTER FURTHER DIAGNOSIS OF THE PROBLEM, THE DEALER INFORMED HIM THE OCCUPANT RESTRAINT CONTROL MODULE WOULD HAVE TO BE REPLACED. THE CONSUMER STATED THE ORIGINAL ORC MODULE WAS DEFECTIVE, HE BELIEVED IT SHOULD HAVE BEEN COVERED UNDER THE RECALL. *JB STATUS UPDATE. UPDATED 06/17/14

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO A FAULTY AIR BAG SENSOR. *SMD THE CONSUMER STATED THE AIR BAG ILLUMINATED BACK IN 2011. HE RECEIVED A RECALL ISSUE IN JUNE 2013. WHEN HE WENT TO THE DEALER, HE WAS INFORMED THE PARTS WERE NOT AVAILABLE. IN FEBRUARY 2014, THE PARTS ARRIVED AND THE SENSOR WAS REPLACED. HOWEVER, THE LIGHT ILLUMINATED AGAIN 4 DAYS LATER. THE CONSUMER RETURNED TO THE DEALER, AND WAS INFORMED THE AIR BAG SENSOR WAS BAD AND IT NEEDED TO BE REPLACED AT A COST OF$200.00. *JB