1999 JEEP GRAND CHEROKEE Complaints

DT: CONSUMER HAS A JEEP GRAND CHEROKEE, 1999. THE AIR BAG LIGHT COMES ON INTERMITTENTLY. HE FOUND SOME RECALLS ON A DODGE TRUCK WITH SIMILAR PROBLEMS. WHEN HE MAKES A TURN OR GOES OVER A BUMP THE AIR BAG LIGHT COMES ON. THE DEALERSHIP TOLD HIM TO CALL DEALERSHIP TO RESOLVE THE PROBLEM. THE MANUFACTURER INFORMED THE CONSUMER THAT THERE WERE NO RECALLS OR TSB REGARDING THE PROBLEM AND THAT IT WAS THE CONSUMER'S RESPONSIBILITY TO HAVE THE VEHICLE REPAIRED. HE IS CONCERNED THAT IF HE IS INVOLVED IN AN ACCIDENT THAT THE AIR BAGS WILL NOT WORK. *AK *NM

BETWEEN YEARS 3 AND 5 REPLACED BOTH TAIL LIGHT ASSEMBLY UNITS. NOT COVERED UNDER EXTENDED WARRANTY. PROBLEM STARTING VEHICLE. TOOK TO DEALER AT LEAST 5 TIMES. DEALER KEPT REPLACING FUEL PUMP AND SAYING IT WAS BAD. PROBLEM STILL OCCURS. REPLACED TRANSMISSION SENSOR. REPLACED HOOD HYDRAULICS. NOW HEARING NOISE FROM REAR END AT ANY SPEED. BEING TOLD BY MY MECHANICAL THAT REAR END NEEDS TO BE REPLACED. *JB

ENGINE DIES AT ANY SPEED WITHOUT WARNING AND WITHOUT ILLUMINATING THE CHECK ENGINE LIGHT. NO ERROR CODES ARE STORED. IT ACTS AS IF SOMEONE JUST TURNED THE IGNITION KEY TO OFF AND ALL OF THE GAUGES ON THE INSTRUMENT PANEL ARE ZEROED TO THE LEFT BUT EVERYTHING ELSE ELECTRICAL STILL WORKS, STARTER, POWER WINDOWS, RADIO, HORN, LIGHTS, POWER-SEATS, ETC. ETC.. THIS TENDS TO HAPPEN MORE OFTEN ON WARM DAYS, OVER 88 DEGREES F AND SEEMS TO BE A SHUTDOWN OF THE PCM WHICH CONTROLS THE FUEL PUMP, FUEL INJECTORS AND THE IGNITION SYSTEM. WHEN THE PCM SHUTS DOWN, IT DROPS OUTPUT TO PCM'S COMPUTER BUS CALLED THE CCD. I CHANGED THE PARTS THAT THE DEALER WANTED TO CHANGE LIKE THE FUEL PUMP, CRANK AND CAM SENSORS AND CLEANED A HOST OF OTHER SENSORS BUT THE PROBLEM REMAINS. THE PROBLEM IS WITH THE PCM. THE DEALER DENIES COVERAGE BECAUSE THE MILEAGE HAS JUST CREPT OVER 80,000 MILES ALTHOUGH I BEGAN DISCUSSING IT WITH THEM AND BUYING PARTS FROM THEM BACK ON MARCH 5, 2005. THIS IS AN EXTREMELY DANGEROUS CONDITION THAT WARRANTS THE PCM, P/N RL044427AC THROUGH AJ, ON THE 1999 JEEP GRAND CHEROKEE BE RECALLED. *NM

I OWN A 1999 JEEP GRAND CHEROKEE. THE HEADLIGHT LENSES HAVE TURNED OPAQUE (ABOUT 15% REDUCTION IN LIGHT TRANSMISSION, USING A STANDARD PHOTOGRAPHIC LIGHT METER). I HAVE TRIED TO POLISH THIS OPACITY "OFF" THE LENSES, USING STANDARD CONSUMER PLASTIC POLISHES, BUT THE PROBLEM SEEMS TO BE IN THE PLASTIC ITSELF AND NOT A SURFACE DEFECT. I CONTACTED CHRYSLER (1-800-992-1997) AND TALKED TO "[XXX], EMPLOYEE #6CM. I WAS INFORMED THAT CHRYSLER CONSIDERED THIS A "MAINTENANCE" PROBLEM. I CONSIDER THE FACT THAT APPROXIMATELY 15% OF THE LIGHT ENERGY PRODUCED BY THE HEAD LIGHT BULBS IS NOT MAKING IT'S WAY ONTO THE ROAD SURFACE WHEN I USE MY HEADLIGHTS, A SAFETY MATER, AND REQUEST THAT YOU LOOK INTO THIS PROBLEM. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ON 7/13/2005, MY WIFE RETURNED FROM WORK CONCERNED THAT THE BRAKES ON HER '99 JEEP GRAND CHEROKEE WERE NOT WORKING PROPERLY. SHE SAID THAT THEY WERE NOT STOPPING THE VEHICLE, AND THAT THE BRAKE PEDAL HAD MORE TRAVEL THAN NORMAL. SHE ALSO SAID THAT THERE WAS A LEAK FROM THE CAR ONTO THE DRIVEWAY. UPON INVESTIGATION, I DETERMINED THAT THERE WAS A HOLE IN THE REAR BRAKE LINE AT A POINT WHERE IT WAS MOUNTED ONTO THE FRAME BY A PLASTIC CLIP. THERE WAS CORROSION IN THE IMMEDIATE VICINITY OF THE CLIP, AND THE BRAKE FLUID WAS ESCAPING THROUGH A HOLE IN THE CORRODED AREA. I HAVE SCHEDULED THE VEHICLE FOR REPAIR OR REPLACEMENT OF THE DEFECTIVE BRAKE LINE. I NOTIFIED THE DAIMLERCHRYSLER CUSTOMER SERVICE DEPARTMENT VIA EMAIL, AND WAS INFORMED THAT THEY WOULD NOT REPAIR NOR REPLACE THE DEFECTIVE PART WITHOUT CHARGE. THE DAIMLERCHRYSLER COMPLAINT REFERENCE NUMBER IS 13791846.

FAILURE OF THE REAR AXLE SEAL/BEARINGS - GREASE LEAKING ONTO THE REAR BRAKES (SAFETY HAZARD) THIS IS THE 4TH FAILURE ON THIS VEHICLE - 1) REPAIRED UNDER WARRANTY 2) REPAIRED AT COST OF $250.71 @ 65,891 MILES 3) REPAIRED UNDER 3 WAY SPLIT $200.00 MY PART @ 78,203 MILES 4)FAILED AT 103,473 MILES ESTIMATED COST OF REPAIR $202.58 (NOT BY DEALER) TOLD BY MECHANIC AT DEALER THAT THE FALT IS IN THE CASTING OF HOUSING AND JEEP KNOWS THIS AND WILL CONTINUE TO FAIL. CALLED JEEP ( DAIMLERCHRYSLER) CUSTOMER ASSISTANCE AND WAS HELD ON PHONE FOR 20 MIN THEN WAS TOLD JEEP COULD DO NOTHING ABOUT THIS OTHER THAN RECOMMEND A DIFFERENT DEALER.

VEHICLE WAS PURCHESED USED, AND WITHIN 10,000 MILES THE FRONT BRAKES STARTED TO VIBRATE AND THE PEDAL PULSED WHEN APPLIED. DEALERSHIP SAID DAIMLER CHRYSLER KNEW OF THE PROBLEM BUT NO RECALL. REPLACED BRAKES AT COST OF $570. LESS THAN 17K MILES LATER THE BRAKES ARE WORSE THAN THEY WERE PRIOR TO HAVING THEM FIXED. WHAT DOES IT TAKE, AND WHEN DOES A RECALL GET INITIATED?

DT: WITHOUT WARNING THE VEHICLE SHUT DOWN. THIS HAPPENED AT ANY SPEED AND ANY WEATHER. DEALER SAID IT WAS THE POWER CONTROL MODULE (PCM), AND THE PART WAS ON BACK ORDER. MANUFACTURER SAID THEY COULDN'T DO ANYTHING TO SPEED UP THE PROCESS AND WERE TRYING TO GET THE PARTS TO THE DEALER AS QUICK AS POSSIBLE. THE CONSUMER WAS ON WAITING LIST FOR PART. THE CONSUMER WAS CONCERNED ABOUT FAMILY WHEN DRIVING AND CAR SHUTS OFF. THE CONSUMER SAID CAR TAKES ABOUT 5 MINUTES F TO START BACK UP, SOMETIMES LONGER. REPLACEMENT OF PART WAS NOT INCLUDED IN ANY MAINTENANCE SCHEDULE. *AK *SC *JB

DT: CONSUMER COMPLAINED ABOUT FRONT BRAKE PROBLEMS. THE FRONT BRAKES SHIMMIED AND PULSATED EXCESSIVELY. AT TIMES, THE CONSUMER FEELS LIKE HE IS GOING TO LOSE CONTROL OF THE CAR BECAUSE OF THE SHIMMY. DEALER STATED THE ROTORS WERE WARPED. THERE ARE 69,000 MILES ON THE VEHICLE. CONSUMER HAS BEEN HAVING THIS PROBLEM SINCE 7. THE PROBLEM OCCURRED APPROXIMATELY 10,000 MILES AFTER ROTORS HAVE BEEN REPLACED OR MACHINED.*AK

I DRIVE A JEEP GRAND CHEROKEE WITH 68,000 MILES AND JUST HAD THE BRAKES FIXED AGAIN FOR THE 6TH TIME. MY DEALER KEEPS TELLING ME THE PARTS ARE INFERIOR AND I CAN EXPECT TO REPLACE THE BRAKES AFTER 6-7000 MILES. I FEEL THIS IS EXCESSIVE AND JEEP SHOULD BE ABLE TO DEVELOPE A MATERIAL THAT WILL HELP THE BRAKES LAST LONGER. OTHER MAKES OF CARS NEVER HAVE THE PROBLEM THAT JEEP DOES. I ALSO FEEL THIS COULD BE VERY DANGEROUS SINCE NOT EVERY ONE CAN AFFORD TO REPLACE THE BRAKES EVERY 7,000 MILES. I CAN SEE BY THE INTERNET THAT THERE ARE THOUSANDS OF COMPLAINTS, CAN'T YOU DO SOMETHING BEFORE THIS IS A FIRE, PROPERTY DAMAGE OR CRASH?