2002 JEEP GRAND CHEROKEE Complaints

TL- THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LIGHT WAS CONSTANTLY ILLUMINATED WITH OR WITHOUT A PASSENGER OCCUPYING THE SEAT. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND WAS REPAIRED THREE TIMES DUE TO THE RECURRING FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS STILL EXHIBITING THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN. KMJ UPDATED 6/27/14*CN UPDATED 07/08/2014 *JS

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) BUT WAS ADVISED BY THE DEALER THAT THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE CONTACT RECEIVED THE FIRST RECALL NOTICE A YEAR AGO AND HAD RECENTLY RECEIVED A SECOND RECALL NOTICE FOR THE SAME REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE A REASONABLE TIMEFRAME FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS.THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ROLLOVER ACCIDENT AND NO AIRBAGS DEPLOYED. LEFT HAND INJURED FROM THE BROKEN GLASS. UNABLE TO SLEEP DUE TO THE INCIDENT. RECALL WAS SENT BUT THE PART WAS NEVER IN OR ISSUED PRIOR TO THE CRASH. *TT

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE FRONT PASSENGER SEAT WARMER BECAME EXTREMELY HOT THEN FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE SEAT WARMER HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 09V117000 (SEATS). THE FAILURE MILEAGE WAS 98,500.

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL ISSUES. *SMD THE DEALER INFORMED THE CONSUMER, THE PART WAS NOT AVAILABLE, DUE TO IT BEING ON BACK ORDER. *JB

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE AIR BAG WIRING HARNESS NEEDED TO BE REPLACED AND WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS). AFTER THE REPAIR, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 07/15/14 MA THE CONSUMER STATED THE OCCUPANT RESTRAINT MODULE NEEDED TO BE REPLACED AN WAS NOT COVERED UNDER THE RECALL. UPDATED 07/18/2014 *JS

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED NECK AND BACK INJURIES, AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

I CALLED THE JEEP DEALERSHIP IN BROOKLYN PARK, MN, TO SCHEDULE WORK RELATED TO THE OCR MODULE RECALL NOTICE WE RECEIVED IN THE MAIL FROM CHRYSLER. THE JEEP DEALERSHIP STATED THEY DO NOT HAVE THE PARTS TO PERFORM THIS RECALL AND DO NOT KNOW WHERE WE CAN GO TO HAVE THE WORK DONE. THUS, PER THE WRITTEN RECALL NOTICE, WE ARE COMPLETING THIS ONLINE COMPLAINT FORM. WE WOULD APPRECIATE HELP TO DETERMINE HOW WE CAN GET THIS RECALL WORK COMPLETED ON OUR 2002 JEEP. THANK YOU IN ADVANCE. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER:12V527000 (AIR BAGS) BUT WAS ADVISED BY THE DEALER THAT THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE CONTACT HAD RECEIVED THE NOTICE MONTHS AGO AND HAD CONTINUED TO CONTACT THE DEALER TO NO AVAIL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE SEATBELT SENSOR, RIGHT FRONT SENSOR NEEDED TO BE REPAIRED IN ADDITION TO THE ORC MODULE REPAIR PERTAINING TO THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED AND THE SENSOR LIGHT HAD CONTINUED TO ILLUMINATE AT RANDOM FOR THE AIRBAG. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83082.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LIMITED. THE CONTACT WAS DRIVING 25 MPH WHEN THE HEATED SEAT WARMER INDEPENDENTLY ACTIVATED. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OF THE FAILURE OR REPAIRS. THE MANUFACTURE WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 65,252 AND THE CURRENT MILEAGE WAS 65,276.