2002 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). AFTER THE CONTACT CALLED BERGLUND CHRYSLER JEEP DODGE RAM (2525 FRANKLIN RD SW, ROANOKE, VA 24014, (540) 345-9881) SEVERAL TIMES. EACH TIME, THE DEALER STATED THAT PARTS WERE UNAVAILABLE AND DID NOT KNOW WHEN THEY WOULD BE SUPPLIED FROM THE MANUFACTURER TO PROVIDE THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE PARTS DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

RIGHT REAR PASSENGER WINDOW DOESN'T OPERATE AND FALLS OPEN WHILE DRIVING; WHEN I HIT BUMPS IN THE ROAD UNTIL THE WINDOW IS FULLY OPEN.

ON FEBRUARY 22, 2018 WE BROUGHT OUR 2002 JEEP CHEROKEE IN TO MERRICK CHRYSLER ON SUNRISE HIGHWAY IN WANTAGH BECAUSE MY WIFE WAS ADVISED OF A SECURITY CONCERN OVER THE AIRBAG UNEXPECTEDLY DEPLOYING (WHICH HAS ALREADY HAPPENED TO HER IN AN UNRELATED INCIDENT). AFTER SCHEDULING AND WAITING A COUPLE OF MONTHS WE BROUGHT THE CAR IN AND AFTER 3 HOURS I WAS TOLD THEY DIDN'T HAVE THE PARTS AND TO CALL BACK. MY WIFE REFUSED TO EVEN SIT IN THE CAR UNTIL IT WAS FIXED. I CALLED THE DEALER AND THEY REFUSED TO EVEN GIVE ME A TIME FRAME ON RECEIPT OF THE PARTS OR REPAIR OF THE RECALL. WITHIN A FEW WEEKS THEREAFTER I WAS AT MY WITS END WENT TO THE DEALERSHIP AND PURCHASED A NEWER JEEP CHEROKEE THE WAS GUARANTEED NOT TO HAVE ANY PROBLEMS BUT TO THIS DAY I HAVEN'T RECEIVED EVEN A CALL REGARDING THE REPAIR WHICH HAS NOW COST MY FAMILY AN ADDITIONAL $26,000.00, BUT IT SURE WASN'T THE WAY WE WANTED TO GET A NEW CAR. WE HAVE A GORGEOUS NEW JEEP THAT SHE DRIVES AND I ALSO PURCHASED ANOTHER CAR BECAUSE I DO NOT WANT TO GET HIT IN THE HEAD BY A FAULTY AIR BAG. PLEASE HELP US WITH OUR RECALL. SERIOUSLY, ENOUGH IS ENOUGH ALREADY. WE HAVE A GORGEOUS JEEP IN OUR DRIVEWAY, REGISTERED AND INSURED AND UNDRIVEABLE, UNLESS YOU CAN GUARANTEE THAT IF THE AIRBAG DEPLOYS WE WILL HAVE OUR OWN DEALERSHIP IF WE LIVE THROUGH THE ACCIDENT!! EVEN MORE CONCERNING IS THE DISDAIN AND IMPORTANCE WITH WHICH WE ARE TREATED. BUY A NEW CAR THEY DROOL AT YOUR FEET BUT GOD SO HELP THE POOR OLD SCHMUCK WHO SHOWS UP WITH SOME OLD CLUNKER THAT THEY WON'T MAKE A DIME OFF OF. PLEASE HELP US. ITS JUST NOT FAIR.

WHEN IS THIS GOING TO BE FORCED ON CHRYSLER FIAT, I HAD A RECALL POST CARD ABOUT THIS PROBLEM AND THAT'S 3 YEARS AGO !!!! THEY SAY THEY ARE WORKING ON GETTING THE PARTS AND AS SOON AS IT'S AVAILABLE WE WILL GET ANOTHER NOTICE TO FIX, LET ME JUST SAY THIS IS BS , CHRYSLER IS BASICALLY BUYING THEIR TIME SO THAT THE REMAINING VEHICLE FOR THIS RECALL TO BE JUNKED OR OUT LIVE THEIR YEARS. THE NTSB SHOULD BE ASHAMED IN NOT GETTING CHRYSLER TO FIX THIS !! FOR GOD SAKES IT'S BEEN 3 YEARS AND STILL NOTHING, YOU GUYS ARE WORTHLESS AND DON'T ENFORCE YOUR OWN RECALLS !

THE DRIVER SIDE SEAT HEATER GETS SO HOT OR FEELS LIKE IT'S BURNING MY LEGS.. I CAN ONLY USE IT ON LOW TO PREVENT BURNS.. THE PASSENGER SIDE DOES NOT WORK AT ALL. (RECALL #09V117000) IF THE PASSENGER SIDE DOOR IS OPEN, I CANNOT LOCK THE DOORS, OR PUT THE WINDOWS UP UNTIL IT IS SHUT. (RECALL #01V288000) .. PERIODICALLY WHEN I START THE JEEP THE AIR BAG LIGHT WILL STAY ON.. I HAVE TO PULL OVER, TURN THE VEHICLE OFF, AND REPEAT THE PROCESS UNTIL IT GOES BACK OFF. (RECALL #12V527000)

I AM STATIONED OVERSEAS IN ITALY. I HAVE AN AMERICAN VERSION OF A 2002 JEEP GRAND CHEROKEE VIN: [XXX] AND HAVE A RECALL #06 - ORC MODULE. I HAVE BEEN WORKING WITH A CHRYSLER/JEEP DEALERSHIP HERE IN CATANIA ITALY, DEALERSHIP NAME IS MERID MERCEDES-BENZ AND SMART CHRYSLER, JEEP LOCATED VIA MESSINA, 780/A - 95126 CATANIA ITALY, DEALER TELEPHONE 011-39-095-403-7069. THEY KEEP ORDERING THE WRONG RECALL REPLACEMENT PARTS, 4 TIMES THIS HAS HAPPENED AND THEY STILL HAVE NOT RECEIVED THE CORRECT PART. I HAVE MISSED 4 DAYS WORK BECAUSE OF THIS. PLEASE HELP. MY CONTACT: NAME IS [XXX] , EMAIL [XXX], TELE: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN I AM GOING SLOW AND TAKING A TURN I LOSE MY POWER STEERING WHILE I'M TAKING THE TURN. IT HAPPENS QUITE A BIT BUT THEN IT GOES AWAY AFTER I MAKE THE TURN

TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE DRIVER'S AND FRONT PASSENGER'S AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER REFERENCED NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND REFERRED THE CONTACT TO THE FCA RECALL ASSISTANCE CENTER. THE CONTACT SPOKE WITH THREE REPRESENTATIVES AT FCA, BUT NO ONE CALLED HIM BACK. THE CONTACT DID NOT RECEIVE A RECALL NOTICE. THE AIR BAGS WERE NOT REPLACED. THE CONTACT RECEIVED A SETTLEMENT NOTICE FROM TK HOLDINGS, INC. THE FAILURE MILEAGE WAS 163,000. *BF CONSUMER STATED ALL OF SUDDEN AIR BAGS DEPLOYED ON BOTH SIDES WITHOUT WARNING WHILE DRIVING. UPDATED 8/21/18*JB

I BROUGHT THE SUBJECT VEHICLE IN FOR RECALL ITEMS. I DEALT WITH MR. RALPH ALFANO OF ARROWAY. I IMMEDIATELY ADVISED THAT I WAS PROFOUNDLY DEAF, AND I MAY NOT FULLY UNDERSTAND ALL CONVERSATION. I WAS PROCESSED TO HAVE THE RECALL WORK DONE AND BROUGHT THE VEHICLE IN ON NOVEMBER 9, 2017. DURING THE DAY I SPOKE TO THE SERVICE DEPARTMENT ON MY CELL PHONE. THEY ADVISED AN ADDITIONAL PART HAD TO BE INSTALLED. I COULD NOT UNDERSTAND FULLY WHAT THEY WERE TELLING ME, BUT THE WORK WAS DONE. IT TURNED OUT THAT THEY FELT THAT THEY HAD TO REPLACE THE IMPACT SENSOR ON THE AIRBAG, AND FOR THIS THEY CHARGED ME $315.83. AS THIS IS RELATED TO THE DEFECTIVE MODULE OF THE RECALLED AIRBAG, THIS SHOULD BE PART OF THE RECALL (AND NOT CHARGED TO THE OWNERS OF THE VEHICLES). I ASK YOU TO INTERCEDE IN THIS AND TAKE ACTION TO PROTECT THE CONSUMERS FROM BEING CHARGED FOR THIS ADDITIONAL WORK. IS THIS NOT PART OF THE RECALL? YOUR PUBLIC NOTICE DOES NOT FULLY DESCRIBE THE REPAIR AND PARTS THAT ARE INCLUDED (NHTSA RECALL NUMBER 15V-046). PLEASE FOLLOW UP AND ADVISE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO KELLY JEEP CHRYSLER DODGE RAM (501 STATE AVE, EMMAUS, PA 18049 (610) 967-2101), BUT THE FAILURE WAS UNABLE TO BE DETERMINED BECAUSE THE VEHICLE WAS UNABLE TO START. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. THE VIN WAS UNAVAILABLE.