2024 JEEP GRAND CHEROKEE Complaints

I am filing a safety complaint regarding serious and recurring issues with my 2024 Jeep Grand Cherokee that create unsafe driving conditions. Shortly after purchasing the vehicle, I began experiencing intermittent electrical malfunctions while driving. Without warning, multiple dashboard warning lights and signals activate simultaneously. During these events, I lose confidence in the vehicle’s reliability and safety, as it is unclear whether critical systems are affected. On at least one occasion, the issue forced me to pull over to the side of the road due to safety concerns. The vehicle would not return to normal operation immediately, and I had to repeatedly turn the vehicle off and on for approximately 20 minutes before it reset. In addition, the check engine light has been on for a significant portion of the time since I purchased the vehicle. I have taken the vehicle to the dealership multiple times, but the issue has not been permanently resolved. I am also concerned about multiple safety recalls affecting this vehicle. Some of these recalls currently have no available remedy, which increases the risk and leaves me driving a vehicle that may have known safety defects without a fix. These ongoing issues pose a serious safety risk to me and others on the road. I am requesting that this matter be investigated, and that appropriate action be taken to address these defects. Is it possible to switch to another safe Jeep model?

I was sold a defective 2024 Jeep Grand Cherokee 4xe. Both the batter and engine can catch fire while parked and is not recommended to be parked near other cars or any structures. The dealership told me that the recalls were not on my vehicle at the time of purchase per Stellantis (November 7, 2025) which in fact they were. They said my car was not protected under Lemon Law which it is. And a number of other misinformation. I bought the car for around $35,000 and in 6 months the value depreciated to $20,000 per the sales manager Michael Morris. They claimed to have no access to this purchase in their database.

The factory-installed Trailer Tow module in my 2024 Jeep Grand Cherokee keeps shutting down the lights in my horse trailer while on the road. The trailer lights been thoroughly inspected and no problem with the lights or wiring could be found. The Jeep dealer said the Jeep is "functioning as designed." Apparently, it is designed to shut down all the trailer lights at the most minor change in the current. It is a huge safety issue for me, my horse and anyone that may be behind us. I will be driving along and a "check trailer lights" message comes on - when that happens, I know I have no trailer lights because the Jeep has shut them down. The lights will not go back on until the car reboots, which means it has to be turned off for 15 minutes or so.

I am the owner of a 2024 Jeep Grand Cherokee (WL) subject to Safety Recall 12B / NHTSA 24V-130, concerning high beam headlamps that fail to respond when the master lighting switch is set to the AUTO position. I contacted Flagship Chrysler to schedule the free recall repair. The dealer refused to perform the service, claiming my vehicle does not qualify because it lacks the Auto High Beam feature (sales code LMS). However, according to the official recall documentation, the recall applies specifically to vehicles WITHOUT the Auto High Beam Headlamps feature (sales code LMS). My vehicle does have the Auto Lights function but does not have Auto High Beam — which is precisely the condition described in the recall scope. The dealer appears to be confusing Auto Lights with Auto High Beam, and is incorrectly excluding my vehicle from a mandatory safety recall. This repair is required by Federal Motor Vehicle Safety Standard (FMVSS) No. 108 S9.4, and I am being denied a free remedy I am legally entitled to. I am requesting NHTSA's assistance in ensuring the dealer complies with their legal obligation to perform this recall repair at no charge.

This vehicle has experienced repeated mechanical and electronic failures since delivery, including hybrid drivetrain faults, heating system malfunctions, and multiple diagnostic repair attempts. The vehicle is also subject to active Safety Recall 78C, which identifies a manufacturing defect that may cause catastrophic engine failure and vehicle fire risk. The manufacturer has acknowledged that a repair remedy is currently unavailable. The dealership that sold and serviced the vehicle has also recently ceased operations following acquisition by Carvana. These conditions materially impair the vehicle’s safety, reliability, and usability.

I have a 2024 JEEP 4xe. I received a notice not to charge the car or park indoors as it a potential fire hazard. The car has been in the shop over ten times These services included water pump, new antennas as the car would not start, two new keys, low tire pressure light won’t go off, radio malfunction, body shop as door from factory was not installed properly, car stopped on middle of road and died, rented a car from Enterprise Leasing received message to return asap as it could cause a fire. Car only has 15323 miles on it. Keep getting the run around from Stellantis. Please help.

Vehicle battery(s) consistently fail. Batteries have already been replaced once but they persist to fail especially if the vehicle sits for 1-2 days. This causes the vehicle to either not start at all, or starts, but then fails when you attempt to restart, once at your destination, leaving you stranded. No warnings. This was reported to the dealer when it originally occurred. Apparently there is a wide spread issue with this year vehicle due to a parasitic drain on the batteries from the vehicles electronics. Original issue was 01/01/2026 and again on 04/09/2026.

Hello, I am reaching out regarding a serious safety issue involving my 2024 Jeep Grand Cherokee 4xe under an active recall (78C), which Stellantis has acknowledged can cause an engine fire or sudden loss of vehicle function. Despite the severity of this recall, there is currently no remedy available. I have contacted Stellantis corporate multiple times and have been met with consistently poor customer service, including being told I am not allowed to open another case because my issue is “irrelevant” due to it involving a recall. I am leasing a vehicle that is not safe to drive, with a known fire risk and no repair solution. I have formally requested that Stellantis buy back the vehicle without penalty given the safety risk and inability to use the vehicle as intended. They have refused to accept the vehicle back or offer any meaningful resolution. This raises serious concerns about consumer safety and corporate accountability—particularly when a manufacturer acknowledges a defect but refuses to take responsibility for removing unsafe vehicles from the road.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the transmission independently shifted into neutral. The vehicle lost automotive power and several unknown warning lights were illuminated. The vehicle was driven to the shoulder of the road. The vehicle was turned off. The vehicle was restarted. In addition, the unknown warning lights were off. The vehicle was taken to the dealer. The contact was notified of Manufacturer Recall Numbers: 73C and 68C and the repairs were performed. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer; however, the failure was not duplicated. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part for the recall repair was unavailable. The manufacturer was made aware of the failure. The failure mileage was approximately 32,000.

NHTSA Complaint Draft I am filing a follow-up complaint regarding Recall 78C on my 2024 Jeep Grand Cherokee 4xe. This recall involves risk of catastrophic engine failure, loss of propulsion, and potential fire. It has now been approximately 5 months since the recall was issued, and there is still no remedy available. I have completed all other recalls that had remedies and have fully complied with all manufacturer instructions. Due to the safety concerns and lack of a remedy, I was instructed by Stellantis to obtain a rental vehicle when a loaner was not provided. I incurred out-of-pocket rental expenses based on this guidance. However, despite multiple follow-up emails, Stellantis has failed to provide any reimbursement process, timeline, or response regarding these expenses. Additionally, I have received conflicting and unclear guidance regarding safe operation of the vehicle, including whether it can be driven or charged. This has significantly impacted my ability to safely use the vehicle for its intended purpose. At this point, I have made multiple documented attempts to resolve this directly with Stellantis and have received no response. This situation reflects a lack of remedy, lack of communication, and failure to reimburse expenses incurred under manufacturer direction. Immediate action and oversight are needed.