2008 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS CONTACTED AND STATED THAT THE PARTS WERE STILL NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A RECALL NOTICE IN NOVEMBER FROM CHRYSLER STATING THAT THERE WAS A RECALL ON MY VEHICLE. RECALL #P57, AN ISSUE WITH THE IGNITION. THIS COULD CAUSE LOSE OF ELECTRICAL FEATURES WHILE DRIVING, INCLUDING LOSE OF POWER, STEERING, BRAKES, AND COULD INCREASE THE RISK OF CRASH. THE CATCH IS THERE IS NO PART AVAILABLE TO FIX THE PROBLEM. LUCKILY MY CAR DIDN'T CRASH, HOWEVER IT DID FAIL TO START. AFTER HAVING IT TOWED (80 MILES) TO MY LOCAL DEALERSHIP THEY DIAGNOSED THE PROBLEM AS THE RECALL. I HAVE SPOKEN WITH BOTH THE DEALERSHIP AND CHRYSLER AND THERE IS NOTHING ANYONE CAN DO TO HELP ME. MY CAR, THAT I TAKE VERY GOOD CARE AND KEEP ON TOP OF ALL MAINTENANCE, IS NOW A SITTING DUCK. NO ONE CAN GIVE ME ANY INFORMATION ON WHEN A PART MAY BE AVAILABLE AND NO ONE CAN HELP ME TO GET A CAR SO THAT I CAN GET TO AND FROM MY JOB AND LIVE MY DAILY LIFE. I HAVE BEEN INFORMED REPEATEDLY THAT CHRYSLER IS "WORKING DILIGENTLY" TO COME UP WITH A SOLUTION. TO ME IT SEEMS CRAZY THAT THEY CAN'T COME UP WITH A PART TO FIX AN IGNITION! THERE ARE IGNITIONS IN EVERY CAR! AT THIS POINT I CONSIDER THIS SITUATION GROSS NEGLIGENCE AND CHRYSLER COULD BE PUTTING SOMEWHERE AROUND 300,000 DRIVERS AT RISK OF DEATH BECAUSE THEY CANNOT AND WILL NOT FIX THIS PROBLEM. I DON'T LIVE VERY CLOSE TO MY WORK AND THERE IS NO PUBLIC TRANSPORTATION. MY CAR IS A NECESSITY IN MY LIFE AND CHRYSLER HAS TAKEN THAT AWAY FROM ME AND OFFERS ME NO SUPPORT. CORPORATE GIANTS NEED TO BE HELP ACCOUNTABLE FOR THEIR PRODUCT. *TR

WHILE ON AN INTERSTATE EXPRESSWAY, ENGINE IGNITION CUT OUT, LOOSING POWER. BY SHIFTING TO NEUTRAL & USING THE FOB-KEY, ENGINE WAS STARTED WHILE MOVING. THIS HAS HAPPENED REPEATEDLY ABOUT SIX TIMES LATELY. I BELIEVE THIS TO BE DEFECT IN THE IGNITION SWITCH ASSEMBLY. CONTRARY TO CHRYSLER INFO (P57; NHTSA 14V-567), I BELIEVE THE FOB-KEY WAS IN THE "RUN" DETENT POSITION WHEN THIS EVENT OCCURRED. (CHRYSLER SAYS THIS PROBLEM OCCURS WHEN THE FOB-KEY PASSES THE RUN POSITION AFTER STARTING). EITHER WAY, THE IGNITION SWITCH IS PROBABLY FAULTY. CHRYSLER HAS NOT MADE AVAILABLE AN IMPROVED IGNITION KEY ASSEMBLY PER THEIR PROMISE, AND CURRENTLY THE OLD IGNITION SWITCH ASSEMBLY IS BACKORDERED, SO I CAN NOT AFFECT ANY CORRECTIVE ACTION. LOSS OF POWER IN A CONGESTED TRAFFIC SITUATION, OR DURING MANEUVERING CAN CAUSE LOSS OF CONTROL AND A SERIOUS ACCIDENT. I SEEK A TIMELY REMEDY TO THIS UNSAFE SITUATION. *TR

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING THE SAME FAILURES AS LISTED IN THE RECALL, BUT THE VIN WAS NOT INCLUDED. THE CONTACT STATED THAT WHEN THE KEY WAS TURNED TO THE "OFF" POSITION, THE ENGINE WOULD TURN OFF; HOWEVER, ALL THE ACCESSORIES WOULD STILL BE RUNNING AND THE KEY WOULD NOT EJECT FROM THE IGNITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.

ON THIS FIRST OCCURRENCE, AND NUMEROUS TIMES SINCE, THE ENGINE WILL SHUT DOWN. SOMETIMES WHILE SITTING MOTIONLESS (E.G. AT A TRAFFIC LIGHT) BUT ALSO AT TIMES WHILE TRAVELING ON THE ROAD. IT HAS OCCURRED AT TIMES WHERE GREAT DANGER WAS EMINENT BECAUSE IT HAPPENED DURING THE MERGING INTO TRAFFIC FLOW, WHILE PASSING ANOTHER VEHICLE AND WHEN TRYING TO CROSS TRAIN TRACKS AND THROUGH INTERSECTIONS. I HAVE SURVIVED SEVERAL CLOSE CALLS. I NEED THIS REPAIRED ASAP! *TR

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED ON SEVERAL OCCASIONS. THE CONTACT WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM), BUT THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS NOT ABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 4/29/15*CN UPDATED 9/21/2017*CN

TL*THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE IN PARK, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000. UPDATED 04/06/15*LJ UPDATED 9/20/2017*CN

WHEN TURNING OFF THE JEEP THE KEY WON'T RELEASE FOR SOMETIMES 10 MIN UP TO NOT AT ALL AND I MUST DISCONNECT THE BATTERY. THIS HAS BEEN HAPPENING 9 MONTHS, WHEN IT FIRST HAPPENED I TOOK IT TO THE JEEP DEALER THEY CHARGED ME ABOUT $200.00 FOR A DIAGNOSTIC TEST THAT TOLD US NOTHING, SO I PAID TO HAVE THEM TELL ME THEY HAD NO IDEA WHAT WAS WRONG BUT OFFERED TO SELL ME PARTS THAT THEY THOUGHT MIGHT HELP BUT NO GUARANTEE. I CALLED CHRYSLER TO SEE IF ANYONE ELSE HAD THIS PROBLEM OR IF THERE WAS A RECALL, THEY SAID NO. ABOUT OCTOBER I GOT THE RECALL IN THE MAIL SAYING WHEN THE HAD THE PARTS THEY WOULD CONTACT ME. TODAY AFTER BEING STRANDED FOR THE THIRD TIME WITH A DEAD BATTERY I CALLED CHRYSLER TO SEE IF PARTS ARE IN TO DO THE REPAIR, THEY SAID NO HAD NO IDEA OF WHEN THEY WILL BE. THIS IS MY ONLY TRANSPORTATION AND I HAVE MEDICAL ISSUES THAT HAVE PUT ME I THE HOSPITAL 3 TIMES, I NEED RELIABLE TRANSPORTATION. CHRYSLER REP SAID THE WILL NOT SUPPLY A RENTAL OR REPLACEMENT VEHICLE WHILE THEY FIGURE THIS OUT. WHAT AM I TO DO. *JS

TL*THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.