2002 JEEP GRAND CHEROKEE Complaints

TL - THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN NOVEMBER 2012. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

IN DECEMBER OF 2012, WE RECEIVED A RECALL NOTICE FROM CHRYSLER REGARDING THE OCCUPANT RESTRAIN CONTROL (ORC) OF THE AIRBAG SYSTEM. THE AIRBAGS DEPLOY INADVERTENTLY WHEN OVER STRESSED. WE ARE FORTUNATE THAT THIS HAS NOT HAPPENED TO US ...YET! ON DECEMBER 16,2013, ONE YEAR LATER, I CALLED BOTH PAMBY'S CHRYSLER DEALERSHIP (WHERE WE TAKE OUR CAR FOR SERVICE) AND THE CORPORATE OFFICES FOR CHRYSLER TO REPORT THAT OUR AIRBAG LIGHT IS NOW ON PERMANENTLY. WE WERE AND ARE CONCERNED THAT THE AIR BAG MIGHT DEPLOY WHILE WE ARE DRIVING THE VEHICLE AND CAUSE AN ACCIDENT. BOTH PAMBY'S AND CHRYSLER HAVE STATED THAT THEY HAVE NOT RECEIVED THE PART-ONE YEAR LATER! I GAVE ALL OF MY CONTACT INFORMATION TO CHRYSLER WITH A PROMISE THAT MY CONCERNS WOULD BE ADDRESSED VIA EMAIL. NO ONE HAS CONTACTED ME.NOW I HAVE RECEIVED AN ADDITIONAL RECALL FOR THE TRAILER HITCH AS IT CAUSES FIRES! HOW LONG WILL IT TAKE TO REPAIR THIS? WE HAVE OWNED JEEPS FOR ALMOST FORTY YEARS BUT WITH THE NEW "WE DON'T CARE ABOUT YOUR SAFETY" ATTITUDE, WE WILL NOT BUY ANOTHER. THANK YOU FOR YOUR ASSISTANCE. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THE RECALL UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO RECEIVED A MANUFACTURER RECALL FOR THE FUEL SYSTEM AND STATED THE PARTS FOR REPAIR WERE NOT AVAILABLE EITHER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VEHICLE WAS NOT REPAIRED. *TR

AIRBAG LIGHT IS ON , TOOK VEHICLE TO JEEP DEALER TO DIAGNOSE PROBLEM AND WAS TOLD THAT THERE IS A PROBLEM WITH THE CONTROL MODULE AS PER NHTSA ID # 12V527000 HOWEVER WAS TOLD BY CHRYSLER AS OF DATE HAS A NO FIX SOLUTION FOR THE PROBLEM TO JUST KEEP DRIVING THE VEHICLE UNTIL A FIX IS FOUND , SO MY COLLEGE AGE SON IS NOW DRIVING A VEHICLE WITH FAULTY AIRBAGS. I ASKED THEM WHY THEY COULD NOT REPLACE THE FAULTY MODULE WITH A NEW ONE UNDER THIS RECALL ( 12V527000 ) AND WAS TOLD NO UNLESS I PAID FOR IT AND THAT CHRYSLER WOULD NOT PAY FOR IT AS REPLACEMENT IS NOT WHAT IS STIPULATED IN THE RECALL FOR WHICH THEY HAVE NO FIX . *TR

I RECEIVED A RECALL NOTICE MORE THAN A YEAR AGO #M35/NHTSA 12V-527 REGARDING THE ORC MODULE, BUT STILL HAVE NOT BEEN CONTACTED BY JEEP. WHEN I CONTACTED MY DEALER, THEY SAID THAT THEY DID NOT HAVE THE PART YET. *TR THE RECALL NOTICE SAID TO CONTACT THIS ADDRESS IF IT WAS NOT REPAIRED IN A REASONABLE AMOUNT OF TIME. *TR

SUBMISSION FROM CONSTITUENT RE RECEIVING A RECALL NOTICE FOR HIS JEEP GRAND CHEROKEE AROUND TWO (2) YEARS AGO AND THE PROBLEM HAS NOT BEEN RESOLVED. *SMD WHEN THE CONSUMER ARRIVE AT THE DEALER, HE WAS INFORMED THE PART WAS NOT AVAILABLE, DESPITE IT BEING CONFIRMED ON THE TELEPHONE WEEKS PRIOR. THE RECALL WAS FOR THE AIR BAG LIGHT. THE CONSUMER STATED THE AIR BAG LIGHT WAS ALWAYS ON, AN HE FEARED IT WOULD DEPLOY AT ANY TIME.

I WAS SENT NOTICE 6 MONTHS OR SO AGO, AND HAVE CALLED KIMBERLY CHRYSLER 3 TIMES WITH REGARD TO THE SAFETY RECALL FOR THE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. I WAS TOLD THAT I WOULD HEAR FROM JEEP AS TO WHEN THIS WOULD BE TAKEN CARE OF. I READ ON THE CHRYSLER RECALL PAPER THAT IF I DID NOT GET THIS TAKEN CARE OF TO REPORT THIS TO YOU. I WOULD LIKE TO HAVE THIS TAKEN CARE OF, AND I AM VERY UPSET THAT THE DEALERSHIP DOES NOT THINK THAT MY JEEP IS IMPORTANT ENOUGH TO HANDLE THIS MATTER. PLEASE ADVISE. [XXX]I CAN'T ALWAYS USE THE PHONE SINCE I AM A STROKE SURVEYOR. THANK YOU SO VERY MUCH AND I LOOK FORWARD TO HERDING FROM YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE ON BACK ORDER AND NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE DECEMBER 2013. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

TL* THE CONTACT OWNS 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE REQUIRED PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12-30-13 *BF

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE AIR BAG LIGHT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE AIR BAG CONTROL MODULE WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.