2004 JEEP GRAND CHEROKEE Complaints

RECEIVED SAFETY RECALL M35/NHTSA 12V-527 ON 2/4/2014 INDICATING THE AIRBAG SYSTEM (OCCUPANT RESTRAINT CONTROL MODULE) MAY EXPERIENCE A FRONT AIRBAG AND/OR SEATBELT PRETENSIONER INADVERTENT DEPLOYMENT. AN INADVERTENT DEPLOYMENT WHILE DRIVING COULD DISTRACT DRIVER AND CAUSE A CRASH WITHOUT WARNING. ON 2/5/2014, I CONTACTED DEALER (PEARSON JEEP/CHRYSLER 8250 BROAD ST. RICHMOND, VA). DEALER'S RESPONSE WAS "THERE ARE NO PARTS AVAILABLE FOR THAT REPAIR". WHY IS THIS AN ISSUE WHEN A CRASH COULD HAPPEN ANYTIME THE VEHICLE IS IN USE WITHOUT THE IMMEDIATE REPAIR? I FIND THAT UNSATISFACTORY AND A DISCREDIT TO THE JEEP/CHRYSLER COMPANY WHICH I HAVE PATRONIZED FOR NEARLY 20 YEARS. I ANXIOUSLY AWAIT TO HEAR YOUR RESPONSE. ...........A VERY CONCERNED CUSTOMER!!! *TR

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME.

WHEN DRIVING AT LOW SPEEDS THERE IS A KNOCKING/GRINDING WHEN TURNING THE WHEEL TO THE LEFT WHICH HAS BECAME LOUDER AND MORE FREQUENT. SINCE THIS BEGAN THE STEERING IS NOW LOOSE AND PULLS AS IF NEEDING AN ALIGNMENT ALTHOUGH THIS WAS DONE APPROX. LESS THAN 1 YR AGO. IT HAS BECAME DIFFICULT TO KEEP CAR STRAIGHT WHEN DRIVING ALTHOUGH I HAVE NOT EXPERIENCED A LOSS OF POWER STEERING (YET). POSSIBLY RELATED TO RECALL BUT IT DOESN'T APPEAR MY VIN WAS INCLUDED. THIS IS A HUGE SAFETY ISSUE! I HAVE HEARD SEVERAL COMPLAINTS OF STEERING FAILING WHILE TRAVELING CAUSING WRECKS. THEY SHOULD RECONSIDER THE RANGE OF VEHICLES INCLUDED IN THIS RECALL. *TR

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAG) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WE SLIPPED ON SOME BLACK ICE AND THE JEEP WENT UP A HILL AND THEN WE FLIPPED AND LANDED UPSIDE DOWN. THIS IS THE SECOND TIME THIS HAPPENED THE OTHER TIME WAS LAST YEAR FEB 18 2013 WHEN MY 2001 JEEP GRAND CHEROKEE ROLLED OVER THREE TIMES BEFORE LANDING UPSIDE DOWN. LAST YEAR IT WAS ME AND MY 3 SONS. THUS YEAR IT WAS ME AND MY HUSBAND. I INJURED MY LEG AND BACK. ALSO NEITHER TIMES DID THE AIR BAGS DEPLOY. *TR

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PARTS NEEDED TO COMPLETE NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE REMEDY PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/12/14*CN THE CNSUMER STATED THE VEHICLE WAS FIXED ON 02/17/14

THE DRIVERS SEAT BRACKET HOLDING CHAIR HAS BROKEN FROM REGULAR USE. WHILE PARKED, I LEANED BACK IN MY SEAT AND A BRACKET ON THE FRONT LEFT THAT CONNECTS TO THE FRAME HOLDING CHAIR TO THE FLOOR BROKE. THIS HAS CAUSED THE SEAT TO BECOME MORE OF A ROCKING CHAIR, WOBBLING BACK AND FORTH. TO MY SURPRISE A DEFECT SUCH AS THIS DOES NOT WARRANT A RECALL. I WISH CHRYSLER ADDRESSES THIS PROBLEMS THAT SEEMS TO BE COMMON AMONG SOME OF THE JEEP GRAND CHEROKEE. IF THE DRIVERS SEAT BREAKS LOOSE FROM THE FLOOR DURING AN IMPACT OR ROLLOVER, THE DRIVER COULD EASILY BE THROWN FROM THE VEHICLE WHILE STILL STRAPPED IN HIS/HER SEAT. THE PROBLEM SEEMS TO GET WORSE MAKING THE CAR UNSAFE TO DRIVE. *TR

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE BEGAN TO MISFIRE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE CAM SHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 12V527000(AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER AND MANUFACTURER BOTH STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WINDOWS, DOOR LOCKS WILL NOT OPERATE. CABIN LIGHTS WILL NOT GO OUT WHEN HEADLIGHTS ARE ON CREATING A DANGEROUS SITUATION. *TR