2002 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE DRIVER AND PASSENGER AIR BAGS DEPLOYED INDEPENDENTLY, WHICH RESULTED IN A CRASH. THE CONTACT REAR ENDED ANOTHER VEHICLE IMMEDIATELY AFTER THE DEPLOYMENT. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND DESTROYED. CHRYSLER DODGE JEEP RAM OF FARMINGTON, MICHIGAN (38123 10 MILE RD, 48375) WAS MADE AWARE OF THE CRASH AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED CASE NUMBER: 32601427. THE FAILURE MILEAGE WAS APPROXIMATELY 149,000. *BF UPDATED 9/12/18*JB THE VOQ STATES ON 10/2/17 THE DRIVER AND PASSENGER AIRBAGS INADVERTENTLY DEPLOYED,RESULTING IN THE OPERATOR REAR ENDING A VEHICLE. THE CAIR STATES THAT "THE CUSTOMER'S SON PRESSED THE BRAKES OF THE VEHICLE AND THE AIRBAGS DEPLOYED." UPDATED 10/1/18*JB

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 02V104000 (FUEL SYSTEM, GASOLINE), 02V032000 (FUEL SYSTEM, GASOLINE), 02V030000 (SEAT BELTS), AND 15V046000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. FRONTIER DODGE CHRYSLER JEEP (5801 TX-327 SPUR, LUBBOCK, TX) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

MY HUSBAND TOOK OUR JEEP FOR A QUICK 5 MINS DRIVE ROUND OUR NEIGHBORHOOD TO KEEP THE BATTERY CHARGED. ABOUT ONE MINUTE AFTER HE START DRIVING G HE HEARD A BLEEP NOISE. AS HE WAS TURNING BACK TO OUR HOUSE THE PASSENGER AIRBAGS ON BOTH SIDES DEPLOYED. I CHECKED JEEP WEBSITE AND IT STATED THE CAR HAD A RECALL R06 ORC MODULE. CONTACTED JEEP THEY SAID THERE IS A RECALL SINCE 2015 (WE NEVER RECEIVED ANY PAPERWORK). THEY REFUSED TO FIX THE AIRBAGS AND SUGGEST WE CONTACT DEALER FOR COMPLETION OF THE RECALL. I CONTACTED DEALER AND THEY SAY THEY WILL NOT TOUCH THE AIRBAGS BECAUSE THEY HAVE ALREADY DEPLOYED .

OWNER/DRIVER TURNED INTO HIS DRIVEWAY AND PUSHED GARAGE DOOR OPENER TO ENTER, BUT UPON GETTING ON DRIVEWAY CAR ACCELERATED. DRIVER TOOK SHARP LEFT TO MISS STRUCTURE, 4' FROM HIS HOUSE, AND CAREENED THROUGH THE YARD, BETWEEN TWO TREES, DOWN BACK INTO THE STREET WHILE CAR CONTINUED TO ACCELERATE. DRIVER CONTINUED PRESSING BRAKE AND WAS BURNING RUBBER THROUGH THE GRASS AND STREET, JUMPED HIS CURB ACROSS INTO NEIGHBORS MAILBOX ON LEFT SIDE. CAR CONTINUES TO ACCELERATE, NOT RESPONDING TO BRAKES, SO FAST THAT DRIVER COULDN'T TURN RIGHT ONTO CROSS STREET, AND INSTEAD CAR CAREENED OVER A CURB INTO A HOUSE DIRECTLY ACROSS THE INTERSECTION. THE VEHICLE CAME TO A STOP UPON HITTING THE GARAGE DOORS, PINNING DRIVER INTO CAR, UNABLE TO UNLOCK DRIVER DOOR TO EXIT. DRIVER TURNED VEHICLE OFF - AND WITNESS PULLED DRIVER FROM CAR. POLICE ARRIVED, ALONG WITH AMBULANCE. CAR WITH BODY SHOP, AND DEALING WITH INSURANCE, AWAITING COPY OF POLICE REPORT.

TL* THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT'S VEHICLE CRASHED INTO A SECOND VEHICLE AND CAUSED SIGNIFICANT DAMAGE TO THE FRONT END. DURING THE CRASH, THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED AN INJURED LEFT ARM, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 180,000.

JUST HAD THE ENITER EXAUST SYSTEM REPLACED DUE TO THE CATS WERE PLUGGED . REPLACED CATS AND ALL O2 SENSORS WITH FACTORY OEM'S AND NOW THE CAR GIVE 3 DIFFERENT CODES , P0141, P0138, P1499 . AFTER THE CODES SHOWED UP TOOK BACK TO SHOP AND HAD TO REPLACE ALL THE O2 SENORS AGAIN TO THE TUNE OF $500.00 PLUS LABOR. AND WENT TO DRIVE AND GET TESTED ONLY TO FAIL AGAIN, FOR BANK 1 SENSOR 2 HIGH VOLTAGE DETECTED. NOW SHOP IS TELLING ME THERE WAS A PROBLEM WITH THE PMC AND IT NEEDS TO BE REPLACED TO THE TUNE OF ANOTHER $450.00 PLUS LABOR.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT THE HORN DID NOT WORK. THE VEHICLE WAS TOWED TO A USED CAR LOT FOR THE FIRST FAILURE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC, BUT THE CONTACT WAS UNSURE IF THE VEHICLE HAD BEEN DIAGNOSED. THE CONTACT DID NOT SPEAK TO A CHRYSLER DEALER REGARDING EITHER FAILURE. THE CONTACT WAS UNSURE IF THE USED CAR LOT FROM WHERE THE VEHICLE WAS PURCHASED HAD CONTACTED A DEALER ON HER BEHALF. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF EITHER FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 198,000.

I WAS PARKED WITH ENGINE IDLING, AIR CONDITION ON, CONVERSING WITH MY ADULT NIECE, TRANSMISSION IN PARK WITH MY LEFT HAND ON STEERING WHEEL WHEN WITH LOUD BANGING SOUNDS DRIVER SIDE STEERING WHEEL AIRBAG DEPLOYED IN FRONT OF MY FACE AND MY LEFT UPPER EXTREMITY, HITTING MY LEFT ARM AND PUSHING IT AWAY FROM ME AND FRONT PASSENGER DEPLOYED IN MY NIECE'S FACE AND RIGHT UPPER AND LOWER EXTREMITY WITHOUT REASON. I HAD MY SEAT BELT ON WHEN THIS OCCURRED. MY LEFT ARM WAS INJURED BY AIRBAG IMPACT LEAVING SOFT TISSUE DAMAGE, AN ABRASION, RINGING IN EARS AND NECK PAIN. MY NIECE SUFFERED ABRASIONS ON HER RIGHT SHOULDER AND LEGS, RINGING IN HER EARS AND EMOTIONAL TRAUMA. PASSENGER COMPARTMENT (GLOVE BOX) AND ITS CONTENTS WAS EXPELLED HITTING HER LEGS. THE CENTER FRONT CONSOLE ASH TRAY WAS EFFECTED, PUSHED OPEN AND ITS CONTENTS WAS ALSO EXPELLED. I WAS IN MUCH SHOCK BECAUSE OF THIS EVENT. INCIDENT OCCURRED IN AN APARTMENT PARKING LOT.

THE ENGINE CRANKS AND RUNS FINE BUT AFTER YOU DRIVE FOR A WHILE THE ENGINE SHUTS OFF. IT HAPPENS WHILE YOU ARE DRIVING OR COMING TO A STOP. IT IS RANDOM. IT USUALLY STARTS BACK UP AND RUNS FINE UNTIL NEXT TIME. WHEN THE ENGINE DIES, YOU DO NOT HAVE STEERING ASSIST OR BRAKE ASSIST. IT IS VERY HARD TO STEER IT OFF THE ROAD. A WOMAN MAY HAVE A HARD TIME STEERING IT OR STOPPING IT. I DON'T LET MY WIFE DRIVE OUR JEEP MUCH AT ALL. IT DOESN'T MATTER IF YOU ARE DRIVING IN THE CITY OR ON THE FREEWAY WHEN IT DECIDES TO SHUT OFF. OUR JEEP IS A 4WD WITH AUTOMATIC TRANSMISSION.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.