2002 JEEP GRAND CHEROKEE Complaints

View complaints related to 2002 JEEP GRAND CHEROKEE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,420 complaints submitted for the 2002 JEEP GRAND CHEROKEE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2002 JEEP GRAND CHEROKEE
    - TARPON SPRINGS, FL

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) SEVERAL MONTHS AGO BUT WAS INFORMED BY THE MANUFACTURER THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 9/17/13*CN

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - CHUCKY , TN

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HER THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - MESA, AZ

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE PARTS REMAINED UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - BASTROP, TX

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY UNTIL THE ENGINE WAS TURNED OFF. THE MALFUNCTION RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE PART REMAINED UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - WINSTON, OR

    MY POWER STEERING WENT OUT, THE AIR CONDITIONER QUIT WORKING, THE AIR BAGS LIGHT WILL NOT GO OFF, HEADLIGHTS COME ON AND OFF WHEN NO ONE IS IN THE VEHICLE, THE ELECTRICAL SENSORS ARE INOPERABLE, AND THE HEATED SEATS GET TOO HOT, OR NOT WORK AT ALL. I HAVE YET TO RECEIVE ANY RECALLS FOR MY 2002 JEEP GRAND CHEROKEE OVERLAND. I WOULD LIKE TO KNOW WHY I HAVE NOT RECEIVED ANY RECALL NOTICES FOR THE PROBLEMS THAT HAVE PROMPTED CHRYSLER TO ISSUE RECALL NOTICES FOR ABOVE ISSUES. *TR

    Source: NHTSA WEB SITE
  • 2002 JEEP GRAND CHEROKEE
    - CAMP HILL , PA

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE VIN WAS NOT AVAILABLE. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - GARLAND , TX

    DRIVING HIGHWAY SPEEDS, 65 MPH, HIT A SMALL BUMP ON THE ROAD AND THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY. I PURCHASED THE VEHICLE NEW IN EARLY 2002 AND THIS WAS THE FIRST INCIDENT. SINCE THEN THIS HAS HAPPENED SEVERAL MORE TIME. SUSPECT A WORN STEERING DAMPER.

    Source: PORTABLE SAFETY COMPLAINT FORM
  • 2002 JEEP GRAND CHEROKEE
    - CINCINNATI, OH

    I WAS REAR ENDED IN MY '02 JEEP GRAND CHEROKEE. MY VEHICLE DOES HAVE A MANUFACTURED INSTALLED TRAILER HITCH. AFTER THE ACCIDENT, IT WAS APPARENT THAT THE GAS TANK WAS STILL HIT BY THE VEHICLE. THE HITCH DID NOTHING TO KEEP THE VEHICLE FROM GETTING TO THE TANK. THERE ARE VISIBLE GRAZE MARKS WHERE THE VEHICLE HIT THE HITCH AND PROCEEDED TO THE GAS TANK. STILL NOT FEELING SAFE FROM THE CHRYSLER RECALL THAT THE "HITCH" WILL PREVENT A FIRE HAZARD IF INVOLVED IN A REAR END ACCIDENT. CHRYSLER WILL NOT EVEN LOOK AT THE VEHICLE SINCE IT HAS A HITCH. PHOTOS ARE AVAILABLE UPON REQUEST. *TR..UPDATED 02/13/17 *BF UPDATED 08/08/2017*JS

    Source: NHTSA WEB SITE
  • 2002 JEEP GRAND CHEROKEE
    - HAMPTON , VA

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND STATED THAT THE DEALER DID NOT HAVE THE PARTS AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE EXPECTANCY FOR THE RECALL SERVICE HAD SURPASSED A REASONABLE TIME FRAME. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - CLEARWATER , FL

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT IT HAD EXCEEDED A REASONABLE TIME FOR THE RECALL SERVICE TO BE PERFORMED. THE MANUFACTURER ADVISED THE CONTACT THAT THE VIN LIST FOR THE AFFECTED VEHICLE HAD NOT YET BEEN COMPILED AND THEY WERE NOT ABLE TO ADVISE THE CONTACT IF HER SPECIFIC VIN WAS INCLUDED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE