2004 JEEP GRAND CHEROKEE Complaints

View complaints related to 2004 JEEP GRAND CHEROKEE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,250 complaints submitted for the 2004 JEEP GRAND CHEROKEE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2004 JEEP GRAND CHEROKEE
    - SAINT JOSEPH, MI

    RECEIVED SAFETY RECALL NOTICE M35NHTSA 12V-527 IN LATE 2012 (AIRBAG CONTROL MODULE). ADVISED I WOULD RECEIVE FOLLOWUP RECALL NOTICE WHEN PARTS WERE AVAILABLE. CHECKED LOCAL DEALER IN FEB 2012 AND WAS ADVISED THE PARTS WERE TO BE AVAILABLE IN MARCH 2012. JUST CHECKED DEALER TODAY (8/5/13) AND WAS ADVISED THEY DO NOT HAVE ANY DATE FROM JEEP ON WHEN PARTS WOULD BE AVAILABLE. IS ANYONE FROM NHTSA FOLLOWING UP ON THIS PROBLEM ? *TR

    Source: NHTSA WEB SITE
  • 2004 JEEP GRAND CHEROKEE
    - ISANTI, MN

    WHEN BRAKING TO COME TO A COMPLETE STOP, IN A MCDONALD'S DRIVE THRU, THE CAR ACCELERATED OF ITS VOLITION AND LURCHED FORWARD. BRAKE PEDAL HAD TO BE DEPRESSED EXCESSIVELY TO COUNTER ACT ACCELERATION. *TR

    Source: NHTSA WEB SITE
  • 2004 JEEP GRAND CHEROKEE
    - OCEAN PINES , MD

    TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HER THAT THE PARTS WERE NOT READILY AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED BUT DID NOT ADVISE THE CONTACT ON WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONSUMER WAS INFORMED, THE COMPANY THAT MANUFACTURED THE PART WENT OUT OF BUSINESS. UPDATED 11/20/13

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2004 JEEP GRAND CHEROKEE
    - BRONX, NY

    JUST BOUGHT MY 2004 JGC IN APRIL 2013. PULLING UP TO MY DRIVEWAY WITH MY 4 YEAR OLD IN THE BACK SEAT, I HEARD A STRANGE POP AND MY DRIVER'S SEAT MOVED BACKWARDS AND BECAME UNSTABLE. LOOKED AT THE SEAT BRACKET AND ONE SIDE IS CRACKED. IT HAD MADE SNAPPING NOISE BEFORE BUT I DIDN'T KNOW WHAT IT WAS. VERY DANGEROUS SITUATION AND I THANK GOD I WAS DRIVING SLOW AND WAS NOT ON THE HIGHWAY. I DID A SEARCH ONLINE AND THERE ARE 100'S OR THOUSANDS OF COMPLAINTS ABOUT THE SAME THING. THIS NEEDS TO BE RECALLED AND FIXED PROPERLY BY JEEP. *TR

    Source: NHTSA WEB SITE
  • 2004 JEEP GRAND CHEROKEE
    - BALTIMORE, MD

    WHILE DRIVING DOWN A LOCAL ROAD. I WAS COMING UP TO A RED LIGHT AND AS I WAS STOPPING THE DRIVER SEAT MADE A POPPING SOUND AND THE SEAT BACK WAS LEANING TOWARD THE RIGHT. I PULLED OVER TO SEE WHAT HAPPENED AND PART OF THE FRAME HAD BROKEN. THE SEAT IS NOW WOBBLY AND LEANS TO FAR ONE WAY. LUCKILY MY HUSBAND WAS ABLE TO STRIP THE SEAT AND WELD THE FRAME TO FIX IT. SOME TIME LATER THE BOTTOM FRAME THAT CONNECT THE SEAT TO THE FLOOR HAD BROKEN AND MY HUSBAND WELDED IT. IT IS A VERY DANGEROUS SITUATION THAT COULD HAD ENDED A LOT WORSE IF THE SEAT FRAME HAD BROKEN TO THE POINT THAT EFFECTED MY DRIVING. I TRIED CALLING JEEP DIRECTLY BUT BASICALLY GOT AN "IT NOT AN ISSUE WE COVER OR FIX AND YOUR ON YOUR OWN". I DID SOME RESEARCH ONLINE ABOUT THIS ISSUE AND IS A VERY COMMON SAFETY PROBLEM. PEOPLE ARE EVEN STARTING TO SELL BEEFIER FRAMES FOR JEEP SEATS AND SELL FOR $200. JEEP IS LOOKING AT A VERY LARGE LAW SUIT IF SOMEONE GETS SERIOUSLY INJURED DUE TO THIS DEFECT. BUT ONE THING IS FOR CERTAIN I WILL NEVER BUY A JEEP AGAIN! *TR

    Source: NHTSA WEB SITE
  • 2004 JEEP GRAND CHEROKEE
    - SUTHERLIN, OR

    I WAS TRAVELING AT 55 MPH GOING WEST WHEN A FORD FOCUS RAN A STOP SIGN AND HIT ME FROM THE SIDE GOING 80ISH MPH. WE SPUN OUT AND ROLLED SEVERAL TIMES, THE SIDE AND FRONT AIRBAGS DID NOT DEPLOY. WE GOT LUCKY AND FOR THE MOST PART WALKED AWAY FROM AN ACCIDENT THAT SHOULD OF KILLED US. *TR

    Source: NHTSA WEB SITE
  • 2004 JEEP GRAND CHEROKEE
    - BLUEBELL , PA

    TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVE NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS)SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HER THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 9/4/13 *CN

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2004 JEEP GRAND CHEROKEE
    - MASON, OH

    2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER CONTACTED THE DEALER ON MORE THAN ONE OCCASION, ONLY TO BE TOLD, THERE WERE UNABLE TO GET THE PARTS NEEDED TO CORRECT THE PROBLEM.

    Source: CONSUMER LETTER
  • 2004 JEEP GRAND CHEROKEE
    - INDIANAPOLIS, IN

    TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND STATED THE DEALER INFORMED HER THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2004 JEEP GRAND CHEROKEE
    - LAGRANGE, GA

    TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND THE PART WAS UNAVAILABLE FOR ONE YEAR. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THERE ARE NO FAILURES AT THIS TIME.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE