1996 JEEP GRAND CHEROKEE Complaints

I SENT A DETAILED LETTER TO DAIMLER CHRYSLER AFTER BEING REFUSED BY DEALER. THEY ONLY REFUNDED MY MONEY FOR THE COST OF THE FRONT ROTORS. THEY WOULD NOT REIMBURSE ME FOR THE LABOR CHARGES. I CAN'T UNDERSTAND HOW THEY CAN DO THAT WHEN I HAD THEM REPLACED BEFORE THE RECALL. THAT SHOULD SHOW THERE IS A PROBLEM. I WROTE ABOUT ALL MY PROBLEMS WITH THIS "LEMON" BUT I COULD NOT CLAIM IT WAS A LEMON BECAUSE I WAS LEASING IT AT THE TIME AND IN PA, A VEHICLE CAN ONLY BE DECLARED A "LEMON" WHEN IT IS PURCHASED, NOT LEASED. VERY DISSATISFIED WITH DAIMLER/CHRYSLER BECAUSE THEY SIMPLY WASHED THEIR HANDS OF THE ENTIRE PROBLEM. I HAVE OTHER PROBLEMS TO REPORT, ALONG WITH THE RECEIPTS TO PROVE THEY WERE INVESTIGATED BUT NOTHING WAS EVER DONE TO CORRECT THE PROBLEMS. PLEASE CONTACT ME TO FORWARD ALL RECEIPTS PROVING COMPLAINTS BEFORE WARRANTY EXPIRED. THANK YOU

THESE PARTICULAR TIRES WERE NOT MADE IN THE DECATUR,IL PLANT; HOWEVER WHEN ATTEMPTING TO SELL THE VEHICLE ALL POTENTIAL BUYERS WALKED AWAY UNLESS THE WILDRENESS AT TIRES (REGARDLESS OF WHERE THEY WERE MADE) ARE REPLACED. I AM NOT ASKING FOR A FREE SET OF REPLACEMENT TIRES, BUT I WOULD LIKE TO RECIEVE A SUBSTANTIAL DISCOUNT TO REPLACE WITH OTHER FIRESTONE TIRES THAT ARE NOT UNDER SUSPENSION. THANK YOU, J. BURNS. *AK (DOT NUMBER: W2HL TIRESIZE: P235/75R15)

WHILE TRAVELING AT ANY SPEED OR INDICATION VEHICLE WOULD STALL . DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. *AK

THIS VEHICLE CAME WITH 16" TIRES. THE ORIGINAL SPARE WAS A DONUT . THIS WAS RECALLED . THEY GAVE ME A 15" TIRE FOR A SPARE. HOW CAN THE CAR BE SAFELY DRIVEN WHEN IT HAS 16" TIRES IF I PUT A 15" SPARE ON IN AN EMERGENCY. NUT AND WAS RECALLED . THE DEALER GAVE ME A FULL SIZE 15" SPARE TIRE. WHEN I COMPLAINED TO HIM THAT THE CAR CAME WITH STANDARD 16" TIRES HE SAID THAT IS ALL WE ARE OBLIGATED TO GIVE YOU. HOW CAN A CAR THAT CAME WITH 16" TIRES

REPLACED 4 FUEL PUMPS IN 5 WEEKS. OCCURS AFTER PARKING AND LEAVING VEHICLE. WON'T RESTART AFTER PARKING. TOLD I NEED TO REPLACE GAS TANK. PROBLEM GOT INCREASINGLY WORSE. 1ST REPLACEMENT-3 WEEKS, 2ND-6 DAYS, 3RD-4 DAYS. *AK

BOTH HOOD LATCHES WERE RUSTED AND NEEDED LUBRICATION WHICH CAUSED THE HOOD TO FLY OPEN AND HIT THE WINDSHIELD, BOTH LATCHES WERE LUBRICATED AND THE VEHICLE WAS PRONOUNCED SAFE. NLM

RIGHT SIDE ROTOR HUB SEPARATED FROM BRAKING SURFACE DISC CAUSING NO BRAKING RESPONSE FROM THAT WHEEL. MY BROTHER REPLACED ROTORS THE SAME DAY DISCOVERING THAT THE LEFT SIDE ROTOR WAS CRACKED ALSO. AFTER REPAIRS WERE MADE, I FOUND THE RECALL ON THE INTERNET. I FEEL WV SHOULD BE INCLUDED IN YOUR RECALL LIST AS THE MOUNTAIN ROADS ARE DANGEROUS TO DRIVE. I WOULD LIKE TO BE REIMBURSED FOR MY OUT OF POCKET EXPENSES FOR THIS OCCURRENCE.*AK

VEHICLE EXPERIENCING PROBLEM WITH STARTING; TAKEN TO INDEPENDENCE SHOP AND INFORMED CONSUMER OFAN ELECTRONIC MODULE NEEDED TO BE REPLACED DUE TO RUST/CORROSION. PART WAS AVAILABLE FOR ANALYSIS. PLEASE PROVIDE ANY FURTHER DETAILS. *AK

FIRST DIFFERENTIAL FAILURE HAPPENED ON VACATION TRIP AFTER I INSTALLED TWO NEW TIRES. JEEP STARTED MAKING HIGH PITCHED WHINE & PASSENGERS & I COULD DETECT WHAT SMELLED LIKE HOT FLUIDS. STOPPED & NOTED LIQUID ON ENGINE, TIRES, AND FRONT DIFFERENTIAL. LIQUID WAS SMOKING! TOOK TO JEEP DEALER LISTED IN THIS REPORT & DEALER REBUILT FRONT DIFFERENTIAL. SAID ALL WAS OK. AFTER 200 MILES, FRONT DIFFERENTIAL AGAIN FAILED AND THIS TIME IT WAS A MAJOR JOLT! THIS TIME AT 75 MPH IN HEAVY TRAFFIC! WAS ABLE TO MANEUVER THRU TRAFFIC & GET TO SIDE OF ROAD. FRONT DIFFERENTIAL WAS "RED HOT!" & I WAS AFRAID OF A FIRE. CALLED JEEP ROADSIDE ASSISTANCE & THEY GOT ME A TOW. DEALER WHERE CAR WAS TOWED SAID FRONT DIFF GOT SO HOT THAT IT WARPED! ALSO TOLD ME THAT THE CAUSE OF FAILURE WAS BECAUSE I PUT NEW TIRES ON FRONT & NOT BACK. SAID DIFFERENCE IN DIAMETERS ON TIRES (NEW VS. WORN) CAUSED THE QUADRA-TRAC DRIVE TO FAIL. LATER INQUIRY TO DAMLER-CHRYSLER RESULTED IN A "VERBAL" RESPONSE THAT, "IF THERE IS AS MUCH AS 1/2" DIFFERENCE IN CIRCUMFERENCE OF TIRES ON THE QUADRA-TRAC UNITS, A DRIVE TRAIN FAILURE CAN OCCUR." NOTE THAT JEEP HAD A RECALL ON THIS TYPE OF FULL-TIME 4 WHEEL DRIVES, BUT EXPLAINED THAT A FIRE COULD RESULT IF A SMALLER SPARE TIRE WAS USED. JEEP SHOULD HAVE GONE FURTHER AND EXPLAINED THAT FAILURE AND FIRE COULD RESULT FROM HAVING TIRES WITH DIFFERENT CIRCUMFERENCES. JEEP HAS A FILE ON MY COMPLAINT, BUT WIL NOT DISCUSS OR ANSWER ANY QUESTIONS. THEY ALSO REFUSE TO ACCEPT ANY RESPONSIBITLTY AND THE "WRITTEN RESPONSE" WAS, "I HAVE THOROUGHLY REVIEWED YOUR MESSAGE AND THE ENTIRE FILE ON THIS MATTER. YOUR CONCERNS ARE UNDERSTANDABLE. UNFORTUNATELY THERE IS NOTHING FURTHER THAT CAN BE DONE TO FULLY ADDRESS THESE ISSUES......" I NOW FEEL THAT JEEP IS WELL AWARE OF THE "POTENTIAL SAFETY HAZARD" ASSOCIATED WITH THIS SITUATION AND HAS DOWN PLAYED IT AS MUCH AS POSSIBLE BY "JUST ISSUEING A RECALL FOR SPARE TIRE USAGE". THE PUBLIC SHOULD BE ADVISED!

THIS TIRE IS NOT CONSIDERED PART OF THE NATIONAL RECALL DUE TO THE LOACTION OF ITS PRODUCTION SITE; HOWEVER, ALL FOUR TIRES ARE SPLITTING AT THE SAME POINT WHERE THE "VD" TIRES HAVE SEPARATED FROM THE WHEEL. THE CANADA PLANT SHOULD BE INVESTIGATED AND CONSUMERS SHOULD BE ALLOWED TO HAVE THESE TIRES REPLACED AS PART OF THE RECALL. *AK( DOT NUMBER: VNHL TIRE SIZE: P235/75R15 )