2002 JEEP GRAND CHEROKEE Complaints

View complaints related to 2002 JEEP GRAND CHEROKEE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,420 complaints submitted for the 2002 JEEP GRAND CHEROKEE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2002 JEEP GRAND CHEROKEE
    - ORLANDO, FL

    2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. *SMD THE CONSUMER STATED HE RECEIVED CONFLICTING INFORMATION REGARDING THE RECALL. THE FIRST TIME HE WAS INFORMED THE VEHICLE WAS NOT DEFECTIVE. LATER, HE RECEIVED A LETTER INQUIRING ABOUT THE STATUS OF THE VEHICLE, WHICH INDICATED, THERE WAS A PROBLEM. WHEN HE CONTACTED THE DEALER, HE WAS INFORMED, THE PARTS WERE NOT AVAILABLE.

    Source: CONSUMER LETTER
  • 2002 JEEP GRAND CHEROKEE
    - PALM SPRINGS , FL

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE HEATED ELECTRIC SEATS WERE OVERHEATING ABNORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED UNDER NHTSA CAMPAIGN NUMBER: 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 82,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - LITTLE ROCK, AR

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. THE CONTACT WAS DRIVING 30 MPH WHEN THE FRONT BRAKES BEGAN SMOKING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE BRAKE ROTORS, CALIBERS AND PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 190,000. *TR

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - SOMERS, CT

    I RECEIVED A RECALL M35/NHTSA 12V-527 OVER SEVEN MONTHS AGO, AND THE LOCAL DEALERSHIP CONTINUES TO TELL ME TO KEEP CALLING BACK SINCE THE REPLACEMENT PARTS ARE "NOT AVAILABLE." BECAUSE THIS IS AN AIRBAG ISSUE, THIS IS UNACCEPTABLE! *TR

    Source: NHTSA WEB SITE
  • 2002 JEEP GRAND CHEROKEE
    - NEPTUNE, FL

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED UPON ENGAGING THE IGNITION. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS), HOWEVER THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - BAYSIDE, NY

    I HAVE NOT BEEN ABLE TO GET SERVICE FOR SAFETY RECALL M35/NHTSA 12V-527 AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. *TR

    Source: NHTSA WEB SITE
  • 2002 JEEP GRAND CHEROKEE
    - BELLMAWR, NJ

    DRIVING MY CHILDREN HOME FROM NEW YORK ON THE 6TH OF JULY 2013, SOME WHERE ON THE TURNPIKE MY 16 YEAR OLD DAUGHTER COMPLAINED ABOUT THE HEATED SEAT BEING TO HOT. I TOLD HER THAT SHE SHOULD TURN IT OFF THEN, TO WITCH SHE REPLIED I ALREADY DID DAD BUT ITS STILL HOT. SHE DROVE THE REST OF THE TRIP WITH THE SEAT OFF. AS SOON AS WE COULD PULLED OVER TO TAKE A LOOK AT IT WE DID. WHEN WE TOOK A LOOK AT THE EFFECTED AREA IT LOOKED LIKE A TENNIS BALL SIZE BLISTER. JUST TO BE SAFE I HAD TO TAKE HER TO THE ER AND IT WAS A 2ND DEGREE BURN!! *TR

    Source: NHTSA WEB SITE
  • 2002 JEEP GRAND CHEROKEE
    - RICHMOND, VA

    HIT FROM BEHIND ,REARENDED,. FIRST IMPACT THREW ME FORWARD THEN HIT AGAIN 2ND IMPACT BROKE SEAT BACK AND I FELL BACK FLAT INTO BACKSEAT.. 2 TORN ROTATOR CUFFS AND SHOULDER BALL AND SOCKET DAMAGED DUE TO TRYING TO HOLD ONTO WHEEL AND MAINTAIN CONTROL OF CAR WHILE SEAT WAS COLLAPSING. *TR

    Source: NHTSA WEB SITE
  • 2002 JEEP GRAND CHEROKEE
    - NICEVILLE, FL

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE STARTING THE VEHICLE THE AIR BAG WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS); HOWEVER, THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED YET THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE TO HONOR THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 8/12/13 *CN

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - FAIRFAX , VA

    THIS JEEP HAS FAILED ME IN EVERY WAY POSSIBLE. ITS UNSAFE AND UNRELIABLE. AT 68K THE TRANSMISSION WENT OUT IN THE MIDDLE OF A DANGEROUS HIGHWAY ALMOST WRECKED, JEEP SAID SORRY WARRANTY RAN OUT AT 65K. ALL 4 WINDOWS HAVE FELL OUT WITH A BANG, MULTIPLE SENSORS HAVE GONE OUT, RELAY SENSOR, ALL SHOCKS THAT HOLD UP HOOD AND LIFT GATES HAVE FAILED. RADIATOR SPRUNG A LEAK ON MONDAY AND PARKING BRAKE FAILED/BROKE/TOOK IT IN FOR THE AIRBAG CHECK ON MAY 16 TWO MONTHS AGO AND ITS IS ONE OF THE BAD ONES ..WAS TOLD PARTS WERE ORDERED. NOW THE LIGHT IS ON AND WONT GO OFF..WAS TOLD I HAVE NO AIRBAG AT ALL THAT WILL DEPLOY... VERY UNSAFE AND UNFAIR. NOW ITS INSPECTION TIME WITH THIS MESS AND NO FIX FROM JEEP. THEY NEED TO HANDLE THIS AND GET SUED...THEY HAVE PUT MY LIFE IN DANGER MANY TIMES. *TR

    Source: NHTSA WEB SITE