2002 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 ( AIR BAGS) AND WAS VERY CONCERNED SINCE HE BELIEVED THE FAILURE SPECIFIED IN THE NOTICE WAS A VERY SERIOUS SAFETY ISSUE AND THE PARTS WERE NOT AVAILABLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF HIS CONCERN BUT THEY WERE NOT ABLE TO PROVIDE A TIME FRAME OF WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 114,000. *TR

RECIBI EL PRIMER "SAFETY RECALL M35/NHTSA-12V-527 AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. EL DEALER ME REQUIERE LA SEGUNDA NOTICACION PARA PODER AREGLAR EL VEHICULO Y TODAVIA A LA FECHA DE HOY NO LE HE RECIBIDO YO HICE EL PRIMER COMPLAINT CON USTEDES EL DIA MARZO 2013 Y EL NUMERO DE COMPLAINT ES10503125. GRACIAS. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, SHE DEPRESSED THE ACCELERATOR PEDAL BUT THE VEHICLE WOULD NOT ACCELERATE. WHEN THE VEHICLE RESPONDED, IT LURCHED FORWARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THE CATALYTIC CONVERTER WOULD HAVE TO BE REPLACED. AFTER THE REPAIR, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000. *TR

TL* THE CONTACT OWNS A 2002 JEEP CHEROKEE LAREDO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 02V099000 (AIR BAGS). THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT ALSO MENTIONED THAT THE NOTICE WAS RECEIVED 3 MONTHS AGO. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER WAS CONTACTED BUT WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PARTS TO BECOME AVAILABLE TO COMPLETE THE RECALL REPAIR, AS MENTIONED IN THE RECALL SUMMARY. THE CONTACT HAD NOT EXPERIENCED FAILURE.

I HAVE OWNED MY 2002 JEEP GRAND CHEROKEE LAREDO FOR 10 YEARS. I PURCHASED THE CAR NEW FROM LIBERTY AUTO CITY IN LIBERTYVILLE, IL. AT 80,000 MILES, I WAS LEAVING FOR SCHOOL WHEN I NOTICED MY DRIVER SIDE WINDOW HAD FALLEN INTO THE DOOR. WHEN I TRIED TO USE THE SWITCH TO RAISE THE WINDOW, IT DID NOT WORK. I TOOK THIS CAR TO THE DEALERSHIP, THEY KNEW RIGHT AWAY THAT I HAD A PROBLEM WITH THE WINDOW REGULATOR, AND THEY FIXED IT TO THE TUNE OF $400. THE DEALERSHIP KNEW WHAT IT WAS BECAUSE THEY HAVE FIXED SO MANY, AND THE NOVICE INTERNET SURFER WOULD BE ABLE TO SEARCH OUT THIS PROBLEM AND FIND A MYRIAD OF COMPLAINTS FROM GRAND CHEROKEE AND LIBERTY OWNERS ALIKE. I UNDERSTAND A CLASS ACTION LAWSUIT WAS FILED IN CALIFORNIA BY JEEP LIBERTY DRIVERS, AND JEEP HAS SINCE EXTENDED THE WARRANTY ON LIBERTY WINDOWS. JEEP REIMBURSED ME $300 OF THE $400 DOLLARS FOR THIS FIRST INCIDENT. NOW, LAST SUNDAY, I WAS LEAVING MY HOME TO WORK THE NIGHT SHIFT AT THE HOSPITAL, AND I NOTICED THE PASSENGER WINDOW WAS ROLLED ALL THE WAY DOWN - SURE ENOUGH, THE SAME THING HAPPENED TO THE OTHER WINDOW. I DROVE TO WORK IN A SNOW STORM WITH THE PASSENGER WINDOW ROLLED DOWN. NOW JEEP WILL NOT REIMBURSE ME FOR THE REGULATOR, WHICH AGAIN COST $400 TO REPLACE. AGAIN, MY NEW JEEP DEALERSHIP, FLETCHER AUTO IN COLUMBIA, MISSOURI, KNEW EXACTLY WHAT THE PROBLEM WAS BECAUSE THEY ALSO HAVE SEEN IT OFTEN WITH VEHICLES FROM THIS TIME PERIOD. I URGE YOU TO ACT TO CREATE A RECALL FOR THIS KNOWN DEFECTIVE PART THAT HAS CAUSED SIGNIFICANT TROUBLE AND EXPENSE. I WAS NOT IN DANGER, BUT I HAD TO BE AT WORK TO COVER MY SHIFT, SO I DROVE IN THE STORM AND HAD TO LEAVE MY CAR IN AN OPEN AIR UNGUARDED PARKING GARAGE WITH THE WINDOW DOWN ALL NIGHT. I BELIEVE JEEP SHOULD BE HELD ACCOUNTABLE FOR THIS. I APOLOGIZE FOR NOT PROVIDING MY VIN#, I AM ACTUALLY WORKING IN THE HOSPITAL RIGHT NOW FOR ANOTHER SHIFT. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE OCCUPANT RESTRAINT CONTROL MODULE WAS DEFECTIVE AND WOULD HAVE TO BE REPLACED BUT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 102,000. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WOULD INTERMITTENTLY ILLUMINATE. IN ADDITION, THE ANTI-THEFT SYSTEM WOULD MALFUNCTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE CONTACT SPOKE WITH THE DEALER AND WAS ADVISED THAT THE PARTS NEEDED TO COMPLETE THE RECALL REPAIR WERE NOT AVAILABLE. THE DEALER WAS NOT ABLE TO PROVIDE A DATE IN WHICH THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 101,000. *TR

I RECEIPT SAFETY RECALL M35/NHTSA 12V-527 ON FEBRUARY 2013, EVERY DAY CALL TO THE OFFICE DEALER AND SAID, I AM NOT RECEIPT THE PART. PLEASE CALL AGAIN. I HAVE PROBLEM BECAUSE THE AIRBAG WARNING LIGHT IS PERMANENT ON. THANK YOU SO MUCH FOR YOUR ATTENTION AND THIS PROBLEM. *TR

I WAS SENT A LETTER FROM CHRYSLER ABOUT MY JEEP GRAND CHEROKEE AIRBAG PROBLEM. IN NOVEMBER OF 2012 THIS VEHICLE, WHICH IS DRIVEN BY MY 20 YEAR OLD DAUGHTER, HAD THE AIRBAG LIGHT ILLUMINATE. I CONTACTED OUR MECHANIC HERE IN BEND, OREGON AND HE INFORMED ME THAT THE AIRBAGS WERE NOT FUNCTIONING AND THAT IMMEDIATE ATTENTION WAS NEEDED TO REPAIR THIS PROBLEM. I DID NOT ALLOW MY DAUGHTER TO DRIVE THE CAR AND HAD THE REPAIR MADE AT A COST OF ABOUT $500.00 DOLLARS. SHORTLY AFTER THIS REPAIR, I RECEIVED THE RECALL NOTICE FROM CHRYSLER AND TALKED TO MY MECHANIC WHO CONFIRMED THAT THIS IS EXACTLY THE REPAIR THAT WAS MADE. I SEND CHRYSLER THE REPAIR BILL AS THEY STATED ON THE RECALL FORM. TWO WEEKS AGO I RECEIVED A PHONE CALL FROM CHRYSLER INFORMING ME THAT THE PARTS ARE NOT AVAILABLE TO FIX THIS PROBLEM AND THEY ARE NOT SURE OF WHAT IS CAUSING THE PROBLEM, THEREFORE THEY WILL NOT BE REFUNDED FOR THIS REPAIR. CHRYSLER IS TRYING TO DELAY OR DENY THIS VERY SERIOUS SAFETY ISSUE AND I DO NOT APPRECIATE THE WAY THIS WAS HANDLED. *TR