2002 JEEP GRAND CHEROKEE Complaints

View complaints related to 2002 JEEP GRAND CHEROKEE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,420 complaints submitted for the 2002 JEEP GRAND CHEROKEE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2002 JEEP GRAND CHEROKEE
    - NEW ORLEANS, LA

    MARCH OF 2009, I TOLD MY DAUGHTERS DAD THE ELECTRICAL SYSTEM WERE NOT WORKING RIGHT. IT STARTED WITH THE ELECTRICAL DOOR LOCKS THAT WORK ON AND OFF FOR DAYS. HE CAME OVER TO SWITCH CARS BECAUSE I DIDN'T FEEL SAFE IN IT. WITH IN TWO DAYS OF HIM DRIVING IT, ON HIS WAY HOME FROM WORK THAT NIGHT THE CAR CAUGHT A FIRE. I WAS STILL MAKING PAYMENTS ON A CAR I NO LONGER HAD. I COULDN'T AFFORD TO CONTINUED PAYMENT AND BUY ANOTHER CAR. SO I TRY TO PURCHASE ONLINE AND WAS SCAM OUT OF $2000.00 THAT AUGUST. I WERE PUT IN CREDIT BUREAU FOR IT AND HAD TO MAKE ARRANGEMENTS TO PAY IT OFF. I RECEIVED A RECALL NOTICE TODAY ABOUT THE ORC COMPUTER CHIPS. THAT CAN DEPLOY CAUSING INJURY AND YOU TO CRASH. I CALLED THE NUMBER TO EXPRESS MY CONCERN, THE PERSON THAT ANSWER HAD NO COMPASSION. HE FIRST UP DATED MY INFO AND ONCE HE LEARNED THE CAR CAUGHT ON FIRE HE HAD NOTHING ELSE TO SAY, OTHER THEN OH YOU NO LONGER HAVE THE CAR, HE GOT QUITE AND SAID THANK YOU FOR CALLING. GOOD BYE *TR

    Source: NHTSA WEB SITE
  • 2002 JEEP GRAND CHEROKEE
    - CRANSTON, RI

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SMOKE WAS SMELLED INSIDE THE CABIN. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE IT WAS NOTICED THAT SMOKE WAS COMING FROM THE FRONT DRIVER SEAT. THE CONTACT DEACTIVATED THE SEAT WARMER AND DROVE THE VEHICLE HOME. THE DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN I.D. 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 157,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - CAMPBELL HALL, NY

    WAS DRIVING AND ALL OF A SUDDEN THE AIR BAG LIGHT AND CHECK ENGINE LIGHT CAME ON. NOW THEY WONT GO OFF. CHECK ENGINE LIGHT HAS BEEN HOOKED UP TO COMPUTER BUT ALL IT SAYS IS THAT THERE'S AN EMISSIONS LEAK BUT NO ONE CAN FIND IT. THE AIR BAG LIGHT WONT GO OFF. *TR

    Source: NHTSA WEB SITE
  • 2002 JEEP GRAND CHEROKEE
    - CULPEPER, VA

    THE DRIVER'S SIDE POWER SEAT BRACKET HAD BROKEN IN TWO, TIPPING THE SEAT TO THE RIGHT. *TR

    Source: NHTSA WEB SITE
  • 2002 JEEP GRAND CHEROKEE
    - GERMANTOWN, OH

    THE DRIVER'S SIDE POWER SEAT BRACKET HAD BROKEN IN TWO, TIPPING THE SEAT TO THE RIGHT, MAKING ME OVER-STEER VERY QUICKLY TO THE RIGHT WHICH I HAD TO COMPENSATE FOR IN ORDER TO AVOID RUNNING OFF THE ROAD INTO THE DITCH. I HAVE SINCE READ ONLINE THAT THIS IS A COMMON PROBLEM OF METAL FATIGUE FROM UNDER STRENGTH RAILS. *TR

    Source: NHTSA WEB SITE
  • 2002 JEEP GRAND CHEROKEE
    - CUMMING, GA

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THE AIR BAG LIGHT ILLUMINATED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THERE WAS A RECALL BUT HIS VIN WAS NOT INCLUDED. THE RECALL NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS: FRONTAL: SENSOR/CONTROL MODULE). THE MANUFACTURER WAS NOTIFIED BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 150,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - MANCHESTER, NH

    THE DEFROST ONLY WORKS 50% OF THE TIME. DID NOT WORK WHILE DRIVING DOWN THE HIGHWAY AT 65MPH. THIS WAS EXTREMELY DANGEROUS AS I COULD NOT SEE THROUGH THE WINDSHIELD. THE NEXT DAY WAS WORKING FINE AND A WEEK LATER I HAD THE SAME ISSUE. I HAD THE HEATER CORE REPLACED AND THE ISSUE IS STILL HAPPENING. *TR

    Source: NHTSA WEB SITE
  • 2002 JEEP GRAND CHEROKEE
    - LEO, IN

    AFTER JUST LESS THAN 30K MILES, BOTH FRONT SEAT ELEMENTS STARTED TO GET OVERLY HOT, THEN STOPPED WORKING. TOOK INTO DEALER, FOUND SHORT IN BOTTOM ELEMENT. VEHICLE WAS STILLL UNDER WARRANTY, I HAD ALSO BOUGHT AN EXTENDED WARRANTY. EVERYTHING FOR THAT EIGHT WAY POWERED SEAT WAS COVERED BUT THE HEATER ELEMENT. WAS TOLD IT WOULD BE AN $800 PER SEAT FIX. I DECLINED TO HAVE IT FIXED. NOW I FIND OUT THAT THERE IS A RECALL FOR THIS EXACT ISSUE, BUT THAT IT DOES NOT COVER MY VIN NUMBER ACCORDING TO BOTH THE DEALER AND DAIMLERCHRYSLER. IT JUST DOESN'T MAKE ANY SENSE HOW THEY CAN GET AWAY WITH THIS AFTER READING ALL THE BLOGS FROM PEOPLE WITH THIS SAME ISSUE AND THE SAME RESPONSE FROM CHRYSLER. SURE COULD USE SOME HELP GETTING THEM TO STAND BEHIND THEIR PRODUCT. *TR

    Source: NHTSA WEB SITE
  • 2002 JEEP GRAND CHEROKEE
    - LAKELAND , FL

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE PARKED, THE CONTACT NOTICED A LEAK AROUND THE RADIATOR AND DETERMINED THAT THE RADIATOR WAS CRACKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THE CONTACT THAT THE IGNITION NEEDED TO BE CLEANED AND THE RADIATOR WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 224,000 AND THE CURRENT MILEAGE WAS 300,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - BROOKLYN , NY

    MY AC SYSTEM IS FAULTY. HOT AND COLD AIR BLOWS AT THE SAME TIME. WINDOWS CONSTANTLY FOG UP AND I CAN'T SEE. GETTING BLEND DOOR CODES ON THE CLIMATE CONTROL READER. *TR

    Source: NHTSA WEB SITE